Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs

Detalhes bibliográficos
Autor(a) principal: Bittencourt,Marina Nolli
Data de Publicação: 2018
Outros Autores: Oliveira,Diúlia Cristina Pantoja de, Souza,Ruan Patrick de Oliveira, Pena,José Luís da Cunha, Pantoja,Paulo Victor das Neves, Pereira,Maria Odete
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista Brasileira de Enfermagem (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287
Resumo: ABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team.
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spelling Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugsPatient AdvocacySubstance Abuse Treatment CentersMental Health ServicesAlcoholismSubstance-Related DisordersABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team.Associação Brasileira de Enfermagem2018-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287Revista Brasileira de Enfermagem v.71 suppl.5 2018reponame:Revista Brasileira de Enfermagem (Online)instname:Associação Brasileira de Enfermagem (ABEN)instacron:ABEN10.1590/0034-7167-2017-0924info:eu-repo/semantics/openAccessBittencourt,Marina NolliOliveira,Diúlia Cristina Pantoja deSouza,Ruan Patrick de OliveiraPena,José Luís da CunhaPantoja,Paulo Victor das NevesPereira,Maria Odeteeng2019-08-05T00:00:00Zoai:scielo:S0034-71672018001102287Revistahttp://www.scielo.br/rebenhttps://old.scielo.br/oai/scielo-oai.phpreben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br1984-04460034-7167opendoar:2019-08-05T00:00Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN)false
dc.title.none.fl_str_mv Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
title Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
spellingShingle Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
Bittencourt,Marina Nolli
Patient Advocacy
Substance Abuse Treatment Centers
Mental Health Services
Alcoholism
Substance-Related Disorders
title_short Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
title_full Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
title_fullStr Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
title_full_unstemmed Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
title_sort Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
author Bittencourt,Marina Nolli
author_facet Bittencourt,Marina Nolli
Oliveira,Diúlia Cristina Pantoja de
Souza,Ruan Patrick de Oliveira
Pena,José Luís da Cunha
Pantoja,Paulo Victor das Neves
Pereira,Maria Odete
author_role author
author2 Oliveira,Diúlia Cristina Pantoja de
Souza,Ruan Patrick de Oliveira
Pena,José Luís da Cunha
Pantoja,Paulo Victor das Neves
Pereira,Maria Odete
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Bittencourt,Marina Nolli
Oliveira,Diúlia Cristina Pantoja de
Souza,Ruan Patrick de Oliveira
Pena,José Luís da Cunha
Pantoja,Paulo Victor das Neves
Pereira,Maria Odete
dc.subject.por.fl_str_mv Patient Advocacy
Substance Abuse Treatment Centers
Mental Health Services
Alcoholism
Substance-Related Disorders
topic Patient Advocacy
Substance Abuse Treatment Centers
Mental Health Services
Alcoholism
Substance-Related Disorders
description ABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team.
publishDate 2018
dc.date.none.fl_str_mv 2018-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/0034-7167-2017-0924
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Associação Brasileira de Enfermagem
publisher.none.fl_str_mv Associação Brasileira de Enfermagem
dc.source.none.fl_str_mv Revista Brasileira de Enfermagem v.71 suppl.5 2018
reponame:Revista Brasileira de Enfermagem (Online)
instname:Associação Brasileira de Enfermagem (ABEN)
instacron:ABEN
instname_str Associação Brasileira de Enfermagem (ABEN)
instacron_str ABEN
institution ABEN
reponame_str Revista Brasileira de Enfermagem (Online)
collection Revista Brasileira de Enfermagem (Online)
repository.name.fl_str_mv Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN)
repository.mail.fl_str_mv reben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br
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