Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista Brasileira de Enfermagem (Online) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287 |
Resumo: | ABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team. |
id |
ABEN-1_dced73dcb756eacd64d5c2cec4030186 |
---|---|
oai_identifier_str |
oai:scielo:S0034-71672018001102287 |
network_acronym_str |
ABEN-1 |
network_name_str |
Revista Brasileira de Enfermagem (Online) |
repository_id_str |
|
spelling |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugsPatient AdvocacySubstance Abuse Treatment CentersMental Health ServicesAlcoholismSubstance-Related DisordersABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team.Associação Brasileira de Enfermagem2018-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287Revista Brasileira de Enfermagem v.71 suppl.5 2018reponame:Revista Brasileira de Enfermagem (Online)instname:Associação Brasileira de Enfermagem (ABEN)instacron:ABEN10.1590/0034-7167-2017-0924info:eu-repo/semantics/openAccessBittencourt,Marina NolliOliveira,Diúlia Cristina Pantoja deSouza,Ruan Patrick de OliveiraPena,José Luís da CunhaPantoja,Paulo Victor das NevesPereira,Maria Odeteeng2019-08-05T00:00:00Zoai:scielo:S0034-71672018001102287Revistahttp://www.scielo.br/rebenhttps://old.scielo.br/oai/scielo-oai.phpreben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br1984-04460034-7167opendoar:2019-08-05T00:00Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN)false |
dc.title.none.fl_str_mv |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
title |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
spellingShingle |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs Bittencourt,Marina Nolli Patient Advocacy Substance Abuse Treatment Centers Mental Health Services Alcoholism Substance-Related Disorders |
title_short |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
title_full |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
title_fullStr |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
title_full_unstemmed |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
title_sort |
Ombudsman’s experience in Psychosocial Care Centers for alcohol/drugs |
author |
Bittencourt,Marina Nolli |
author_facet |
Bittencourt,Marina Nolli Oliveira,Diúlia Cristina Pantoja de Souza,Ruan Patrick de Oliveira Pena,José Luís da Cunha Pantoja,Paulo Victor das Neves Pereira,Maria Odete |
author_role |
author |
author2 |
Oliveira,Diúlia Cristina Pantoja de Souza,Ruan Patrick de Oliveira Pena,José Luís da Cunha Pantoja,Paulo Victor das Neves Pereira,Maria Odete |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Bittencourt,Marina Nolli Oliveira,Diúlia Cristina Pantoja de Souza,Ruan Patrick de Oliveira Pena,José Luís da Cunha Pantoja,Paulo Victor das Neves Pereira,Maria Odete |
dc.subject.por.fl_str_mv |
Patient Advocacy Substance Abuse Treatment Centers Mental Health Services Alcoholism Substance-Related Disorders |
topic |
Patient Advocacy Substance Abuse Treatment Centers Mental Health Services Alcoholism Substance-Related Disorders |
description |
ABSTRACT Objective: The objective of the study was to analyze criticisms, compliments and suggestions of users, family and workers, placed in an Ombudsman of a Centro de Atenção Psicossocial para Álcool e outras Drogas (Psychosocial Care Centers for Alcohol and Other Drugs- CAPS ad). Method: A study carried out in the CAPS ad of Macapá-AP from August to December 2016, through the thematic content analysis of the files deposited in the ombudsman, recently introduced in the service, containing criticisms, compliments and suggestions from users, family members, and CAPS ad. Results: It was observed the dissatisfaction with the infrastructure of the CAPS ad, and with the relationships built between users and professionals, in addition, suggestions were given of workshops, and improvement in the development of the Projeto Terapêutico Singular (freely translated as Unique Therapeutic Project). Final considerations: It is concluded that the multidisciplinary team needs to put in practice the real psychosocial care in the service, and that the management helps in the improvement of the service’s place, and in the proposal of qualifications to this team. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0034-71672018001102287 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/0034-7167-2017-0924 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Enfermagem |
publisher.none.fl_str_mv |
Associação Brasileira de Enfermagem |
dc.source.none.fl_str_mv |
Revista Brasileira de Enfermagem v.71 suppl.5 2018 reponame:Revista Brasileira de Enfermagem (Online) instname:Associação Brasileira de Enfermagem (ABEN) instacron:ABEN |
instname_str |
Associação Brasileira de Enfermagem (ABEN) |
instacron_str |
ABEN |
institution |
ABEN |
reponame_str |
Revista Brasileira de Enfermagem (Online) |
collection |
Revista Brasileira de Enfermagem (Online) |
repository.name.fl_str_mv |
Revista Brasileira de Enfermagem (Online) - Associação Brasileira de Enfermagem (ABEN) |
repository.mail.fl_str_mv |
reben@abennacional.org.br||telma.garcia@abennacional.org.br|| editorreben@abennacional.org.br |
_version_ |
1754303035524251648 |