Organizational change in quality management aspects: a quantitative proposal for classification
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Production |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100313 |
Resumo: | Abstract Periodically, organizations need to change the quality management aspects of processes and products in order to suit the demands of their internal and external (consumer and competitor market) environments. In the context of the present study, quality management changes involve tools, programs, methods, standards and procedures that can be applied. The purpose of this study is to help senior management to identify types of change and, consequently, determine how it should be correctly conducted within an organization. The methodology involves a classification model, with multicriteria support, and three organizational change ratings were adopted (the extremes, type I and type II, as confirmed in the literature, and the intermediary, proposed herein). The multicriteria method used was ELECTRE TRI and the model was applied to two companies of the Textile Local Productive Arrangement in Pernambuco, Brazil. The results are interesting and show the consistency and coherence of the proposed classification model. |
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Organizational change in quality management aspects: a quantitative proposal for classificationChange managementTotal quality managementMulticriteria decisionAbstract Periodically, organizations need to change the quality management aspects of processes and products in order to suit the demands of their internal and external (consumer and competitor market) environments. In the context of the present study, quality management changes involve tools, programs, methods, standards and procedures that can be applied. The purpose of this study is to help senior management to identify types of change and, consequently, determine how it should be correctly conducted within an organization. The methodology involves a classification model, with multicriteria support, and three organizational change ratings were adopted (the extremes, type I and type II, as confirmed in the literature, and the intermediary, proposed herein). The multicriteria method used was ELECTRE TRI and the model was applied to two companies of the Textile Local Productive Arrangement in Pernambuco, Brazil. The results are interesting and show the consistency and coherence of the proposed classification model.Associação Brasileira de Engenharia de Produção2017-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100313Production v.27 2017reponame:Productioninstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPRO10.1590/0103-6513.216516info:eu-repo/semantics/openAccessAquino,André Tavares deSilva,Jéssica LarissaMelo,Renata Maciel deSilva,Maisa Medonçaeng2017-06-28T00:00:00Zoai:scielo:S0103-65132017000100313Revistahttps://www.scielo.br/j/prod/https://old.scielo.br/oai/scielo-oai.php||production@editoracubo.com.br1980-54110103-6513opendoar:2017-06-28T00:00Production - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Organizational change in quality management aspects: a quantitative proposal for classification |
title |
Organizational change in quality management aspects: a quantitative proposal for classification |
spellingShingle |
Organizational change in quality management aspects: a quantitative proposal for classification Aquino,André Tavares de Change management Total quality management Multicriteria decision |
title_short |
Organizational change in quality management aspects: a quantitative proposal for classification |
title_full |
Organizational change in quality management aspects: a quantitative proposal for classification |
title_fullStr |
Organizational change in quality management aspects: a quantitative proposal for classification |
title_full_unstemmed |
Organizational change in quality management aspects: a quantitative proposal for classification |
title_sort |
Organizational change in quality management aspects: a quantitative proposal for classification |
author |
Aquino,André Tavares de |
author_facet |
Aquino,André Tavares de Silva,Jéssica Larissa Melo,Renata Maciel de Silva,Maisa Medonça |
author_role |
author |
author2 |
Silva,Jéssica Larissa Melo,Renata Maciel de Silva,Maisa Medonça |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Aquino,André Tavares de Silva,Jéssica Larissa Melo,Renata Maciel de Silva,Maisa Medonça |
dc.subject.por.fl_str_mv |
Change management Total quality management Multicriteria decision |
topic |
Change management Total quality management Multicriteria decision |
description |
Abstract Periodically, organizations need to change the quality management aspects of processes and products in order to suit the demands of their internal and external (consumer and competitor market) environments. In the context of the present study, quality management changes involve tools, programs, methods, standards and procedures that can be applied. The purpose of this study is to help senior management to identify types of change and, consequently, determine how it should be correctly conducted within an organization. The methodology involves a classification model, with multicriteria support, and three organizational change ratings were adopted (the extremes, type I and type II, as confirmed in the literature, and the intermediary, proposed herein). The multicriteria method used was ELECTRE TRI and the model was applied to two companies of the Textile Local Productive Arrangement in Pernambuco, Brazil. The results are interesting and show the consistency and coherence of the proposed classification model. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100313 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100313 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/0103-6513.216516 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
dc.source.none.fl_str_mv |
Production v.27 2017 reponame:Production instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Production |
collection |
Production |
repository.name.fl_str_mv |
Production - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
||production@editoracubo.com.br |
_version_ |
1754213154102968320 |