Prioritization of performance indicators and metrics in an export chain in the ceramic sector
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Produção Online |
Texto Completo: | https://www.producaoonline.org.br/rpo/article/view/4128 |
Resumo: | This article aims to prioritize performance indicators and metrics in na export chain in the ceramic sector. To this end, semi-structured interviews were used to map the product export process with the agents responsible. The research was conducted based on the application of the Supply Chain Operations Reference Model (SCOR) logistics approach, a reference model for operations in the supply chain, allowing to systematically structure the studied export chain. From a bibliographic research, performance indicators and metrics were raised for the process in question, which, in turn, was segmented by the SCOR steps. In addition, the Analytic Hierarchy Process (AHP) multicriteria decision tool was used to prioritize the most relevant metrics for each of the process steps. Thus, the results obtained indicate that the ‘Deliver’ step (SCOR) is the most relevant for the process and the metrics related to the quality indicators obtained higher scores in the prioritization. Thus, this article offers support for the management of export chains in terms of performance evaluation. |
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Prioritization of performance indicators and metrics in an export chain in the ceramic sectorPriorização de indicadores e métricas de desempenho em uma cadeia de exportação do setor cerâmicoExport. Performance. SCOR. AHP.Exportação. Desempenho. SCOR. AHP.This article aims to prioritize performance indicators and metrics in na export chain in the ceramic sector. To this end, semi-structured interviews were used to map the product export process with the agents responsible. The research was conducted based on the application of the Supply Chain Operations Reference Model (SCOR) logistics approach, a reference model for operations in the supply chain, allowing to systematically structure the studied export chain. From a bibliographic research, performance indicators and metrics were raised for the process in question, which, in turn, was segmented by the SCOR steps. In addition, the Analytic Hierarchy Process (AHP) multicriteria decision tool was used to prioritize the most relevant metrics for each of the process steps. Thus, the results obtained indicate that the ‘Deliver’ step (SCOR) is the most relevant for the process and the metrics related to the quality indicators obtained higher scores in the prioritization. Thus, this article offers support for the management of export chains in terms of performance evaluation.Este artigo visa priorizar indicadores e métricas de desempenho em uma cadeia de exportação do setor cerâmico. Para tal, utilizou-se entrevistas semiestruturadas para mapear o processo de exportação do produto com os agentes responsáveis. A pesquisa foi conduzida a partir da aplicação da abordagem logística Supply Chain Operations Reference Model (SCOR), modelo de referência das operações na cadeia de suprimentos, permitindo estruturar de forma sistemática a cadeia de exportação estudada. A partir de uma pesquisa bibliográfica foram levantados indicadores e métricas de desempenho para o processo em questão, que, por sua vez, foi segmentado pelas etapas do SCOR. Complementando, utilizou-se a ferramenta de decisão multicritério Analytic Hierarchy Process (AHP) para priorizar as métricas mais relevantes para cada uma das etapas do processo. Dessa forma, os resultados obtidos indicam que a etapa “Entregar” (SCOR) é a mais relevante para o processo e as métricas relacionadas aos indicadores de qualidade obtiveram maiores pontuações na priorização. Desse modo, este artigo oferece subsídio para a gestão de cadeias de exportação no que tange a avaliação de desempenho.Associação Brasileira de Engenharia de Produção2020-12-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfvideo/mp4https://www.producaoonline.org.br/rpo/article/view/412810.14488/1676-1901.v20i4.4128Revista Produção Online; Vol. 20 No. 4 (2020); 1301-1330Revista Produção Online; v. 20 n. 4 (2020); 1301-13301676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/4128/1989https://www.producaoonline.org.br/rpo/article/view/4128/1990Copyright (c) 2020 Revista Produção Onlineinfo:eu-repo/semantics/openAccessDelfim, Leonardo MeloMoreira, Gabriella GambarraLeite, Maria Silene Alexandre2020-12-21T12:02:16Zoai:ojs.emnuvens.com.br:article/4128Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2020-12-21T12:02:16Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector Priorização de indicadores e métricas de desempenho em uma cadeia de exportação do setor cerâmico |
title |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
spellingShingle |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector Delfim, Leonardo Melo Export. Performance. SCOR. AHP. Exportação. Desempenho. SCOR. AHP. |
title_short |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
title_full |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
title_fullStr |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
title_full_unstemmed |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
title_sort |
Prioritization of performance indicators and metrics in an export chain in the ceramic sector |
author |
Delfim, Leonardo Melo |
author_facet |
Delfim, Leonardo Melo Moreira, Gabriella Gambarra Leite, Maria Silene Alexandre |
author_role |
author |
author2 |
Moreira, Gabriella Gambarra Leite, Maria Silene Alexandre |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Delfim, Leonardo Melo Moreira, Gabriella Gambarra Leite, Maria Silene Alexandre |
dc.subject.por.fl_str_mv |
Export. Performance. SCOR. AHP. Exportação. Desempenho. SCOR. AHP. |
topic |
Export. Performance. SCOR. AHP. Exportação. Desempenho. SCOR. AHP. |
description |
This article aims to prioritize performance indicators and metrics in na export chain in the ceramic sector. To this end, semi-structured interviews were used to map the product export process with the agents responsible. The research was conducted based on the application of the Supply Chain Operations Reference Model (SCOR) logistics approach, a reference model for operations in the supply chain, allowing to systematically structure the studied export chain. From a bibliographic research, performance indicators and metrics were raised for the process in question, which, in turn, was segmented by the SCOR steps. In addition, the Analytic Hierarchy Process (AHP) multicriteria decision tool was used to prioritize the most relevant metrics for each of the process steps. Thus, the results obtained indicate that the ‘Deliver’ step (SCOR) is the most relevant for the process and the metrics related to the quality indicators obtained higher scores in the prioritization. Thus, this article offers support for the management of export chains in terms of performance evaluation. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-12-21 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/4128 10.14488/1676-1901.v20i4.4128 |
url |
https://www.producaoonline.org.br/rpo/article/view/4128 |
identifier_str_mv |
10.14488/1676-1901.v20i4.4128 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/4128/1989 https://www.producaoonline.org.br/rpo/article/view/4128/1990 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Revista Produção Online info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Revista Produção Online |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf video/mp4 |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
dc.source.none.fl_str_mv |
Revista Produção Online; Vol. 20 No. 4 (2020); 1301-1330 Revista Produção Online; v. 20 n. 4 (2020); 1301-1330 1676-1901 reponame:Revista Produção Online instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Revista Produção Online |
collection |
Revista Produção Online |
repository.name.fl_str_mv |
Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
||producaoonline@gmail.com |
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