Quality management: motivations, barriers and benefits

• Autor(a) principal: Lima, Paulo Ricardo Fernandes de
• Data de Publicação: 2023
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Produção Online
• Texto Completo: https://www.producaoonline.org.br/rpo/article/view/4555
• topic: Quality; ISO 9001 certification; Motivations; Difficulties; Benefits; Qualidade; Certificação ISO 9001; Motivações; Dificuldades; Benefícios

The adoption of quality certifications is one of the most requested measures for the internal growth of companies. However, this process proves to be arduous and challenging In this context, the present work sought to outline a panorama of northeastern Brazilian companies certified with ISO 9001 regarding the motivations, difficulties and benefits with the implementation. The research was first guided by a bibliographic survey of books, articles and journals on Quality Engineering, focusing on ISO 9001 certification. Questionnaires were applied to companies for data collection. They were listed on Certifiq / Inmetro and on the Brazilian Quality Committee (ABNT / CB-25). Due to its characteristics, the research is classified as bibliographic, quantitative, applied, survey, descriptive. For the treatment of the data, we used the statistical indicators of weighted average, fashion, median, Cronbach's alpha and Pearson's correlation coefficient, in addition to the MS Excel tool, version 2013. Questionnaires were sent to 208 companies, with a rate return of 32.7%. It was concluded that the main business motivations for quality certification were: seeking to improve the quality of products, improvements in process management and obtaining market advantages. The main difficulties were the employees' resistance to changes, excessive bureaucracy and scarcity of resources. On the other hand, the benefits were centered on gains in quality management, reduction of errors / defects / rework and greater strength in marketing and advertising.