Evaluation of the customer requirements for last mile delivery in Brazil
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Brazilian Journal of Operations & Production Management (Online) |
Texto Completo: | https://bjopm.org.br/bjopm/article/view/1360 |
Resumo: | Goal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics. |
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Brazilian Journal of Operations & Production Management (Online) |
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Evaluation of the customer requirements for last mile delivery in BrazilLast mileLogisticsStated PreferenceLogisticUrban logisticGoal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics.Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)2022-06-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionResearch paperapplication/pdfhttps://bjopm.org.br/bjopm/article/view/136010.14488/BJOPM.2022.1360Brazilian Journal of Operations & Production Management; Vol. 19 No. 3 (2022); 1-122237-8960reponame:Brazilian Journal of Operations & Production Management (Online)instname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROenghttps://bjopm.org.br/bjopm/article/view/1360/1020Copyright (c) 2021 Nicollas Luiz Schweitzer de Souza, Luciana Amaral Stradioto Neto, Diego de Castro Fettermann, Enzo Morosini Frazzonhttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSouza, Nicollas Luiz Schweitzer deStradioto Neto, Luciana AmaralFettermann, Diego de CastroFrazzon, Enzo Morosini2022-06-23T22:09:08Zoai:ojs.bjopm.org.br:article/1360Revistahttps://bjopm.org.br/bjopmONGhttps://bjopm.org.br/bjopm/oaibjopm.journal@gmail.com2237-89601679-8171opendoar:2023-03-13T09:45:29.019043Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Evaluation of the customer requirements for last mile delivery in Brazil |
title |
Evaluation of the customer requirements for last mile delivery in Brazil |
spellingShingle |
Evaluation of the customer requirements for last mile delivery in Brazil Souza, Nicollas Luiz Schweitzer de Last mile Logistics Stated Preference Logistic Urban logistic |
title_short |
Evaluation of the customer requirements for last mile delivery in Brazil |
title_full |
Evaluation of the customer requirements for last mile delivery in Brazil |
title_fullStr |
Evaluation of the customer requirements for last mile delivery in Brazil |
title_full_unstemmed |
Evaluation of the customer requirements for last mile delivery in Brazil |
title_sort |
Evaluation of the customer requirements for last mile delivery in Brazil |
author |
Souza, Nicollas Luiz Schweitzer de |
author_facet |
Souza, Nicollas Luiz Schweitzer de Stradioto Neto, Luciana Amaral Fettermann, Diego de Castro Frazzon, Enzo Morosini |
author_role |
author |
author2 |
Stradioto Neto, Luciana Amaral Fettermann, Diego de Castro Frazzon, Enzo Morosini |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Souza, Nicollas Luiz Schweitzer de Stradioto Neto, Luciana Amaral Fettermann, Diego de Castro Frazzon, Enzo Morosini |
dc.subject.por.fl_str_mv |
Last mile Logistics Stated Preference Logistic Urban logistic |
topic |
Last mile Logistics Stated Preference Logistic Urban logistic |
description |
Goal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-06-23 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Research paper |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/1360 10.14488/BJOPM.2022.1360 |
url |
https://bjopm.org.br/bjopm/article/view/1360 |
identifier_str_mv |
10.14488/BJOPM.2022.1360 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/1360/1020 |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
dc.source.none.fl_str_mv |
Brazilian Journal of Operations & Production Management; Vol. 19 No. 3 (2022); 1-12 2237-8960 reponame:Brazilian Journal of Operations & Production Management (Online) instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Brazilian Journal of Operations & Production Management (Online) |
collection |
Brazilian Journal of Operations & Production Management (Online) |
repository.name.fl_str_mv |
Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
bjopm.journal@gmail.com |
_version_ |
1797051461730828288 |