Evaluation of the customer requirements for last mile delivery in Brazil

Detalhes bibliográficos
Autor(a) principal: Souza, Nicollas Luiz Schweitzer de
Data de Publicação: 2022
Outros Autores: Stradioto Neto, Luciana Amaral, Fettermann, Diego de Castro, Frazzon, Enzo Morosini
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Brazilian Journal of Operations & Production Management (Online)
Texto Completo: https://bjopm.org.br/bjopm/article/view/1360
Resumo: Goal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics.
id ABEPRO_a9500e29c6b8c73eca4ebe13efd9e885
oai_identifier_str oai:ojs.bjopm.org.br:article/1360
network_acronym_str ABEPRO
network_name_str Brazilian Journal of Operations & Production Management (Online)
repository_id_str
spelling Evaluation of the customer requirements for last mile delivery in BrazilLast mileLogisticsStated PreferenceLogisticUrban logisticGoal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics.Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)2022-06-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionResearch paperapplication/pdfhttps://bjopm.org.br/bjopm/article/view/136010.14488/BJOPM.2022.1360Brazilian Journal of Operations & Production Management; Vol. 19 No. 3 (2022); 1-122237-8960reponame:Brazilian Journal of Operations & Production Management (Online)instname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROenghttps://bjopm.org.br/bjopm/article/view/1360/1020Copyright (c) 2021 Nicollas Luiz Schweitzer de Souza, Luciana Amaral Stradioto Neto, Diego de Castro Fettermann, Enzo Morosini Frazzonhttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSouza, Nicollas Luiz Schweitzer deStradioto Neto, Luciana AmaralFettermann, Diego de CastroFrazzon, Enzo Morosini2022-06-23T22:09:08Zoai:ojs.bjopm.org.br:article/1360Revistahttps://bjopm.org.br/bjopmONGhttps://bjopm.org.br/bjopm/oaibjopm.journal@gmail.com2237-89601679-8171opendoar:2023-03-13T09:45:29.019043Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)false
dc.title.none.fl_str_mv Evaluation of the customer requirements for last mile delivery in Brazil
title Evaluation of the customer requirements for last mile delivery in Brazil
spellingShingle Evaluation of the customer requirements for last mile delivery in Brazil
Souza, Nicollas Luiz Schweitzer de
Last mile
Logistics
Stated Preference
Logistic
Urban logistic
title_short Evaluation of the customer requirements for last mile delivery in Brazil
title_full Evaluation of the customer requirements for last mile delivery in Brazil
title_fullStr Evaluation of the customer requirements for last mile delivery in Brazil
title_full_unstemmed Evaluation of the customer requirements for last mile delivery in Brazil
title_sort Evaluation of the customer requirements for last mile delivery in Brazil
author Souza, Nicollas Luiz Schweitzer de
author_facet Souza, Nicollas Luiz Schweitzer de
Stradioto Neto, Luciana Amaral
Fettermann, Diego de Castro
Frazzon, Enzo Morosini
author_role author
author2 Stradioto Neto, Luciana Amaral
Fettermann, Diego de Castro
Frazzon, Enzo Morosini
author2_role author
author
author
dc.contributor.author.fl_str_mv Souza, Nicollas Luiz Schweitzer de
Stradioto Neto, Luciana Amaral
Fettermann, Diego de Castro
Frazzon, Enzo Morosini
dc.subject.por.fl_str_mv Last mile
Logistics
Stated Preference
Logistic
Urban logistic
topic Last mile
Logistics
Stated Preference
Logistic
Urban logistic
description Goal: This paper aims to understand the value of possibility of scheduling, cost of scheduling, app technology and reschedules features that embody the last mile logistics system.Methodology: The method utilized a stated preference technique in a sample of 83 potential consumers in Florianopolis/Brazil.Results: The results show that consumers are interested and willing to pay for services and amenities such as scheduling at the time of purchase and associated technology. This finding corroborates the pricing process for online product delivery and confirms the trend toward customer-customized systems.Limitations of the investigation: This research is limited in the scope of methodology. Practical implications: The presented result can be used by companies to be able to use the right attributes in the last mile process.Originality: The Last Mile is the logistics stage that delivers most value to the end customer. Therefore, there is present in the literature the difficulty of interpreting what the customer most expects in terms of service at this logistical stage. Then, understanding which features are important to the customer is a good way to implement improvements in the last mile logistics.
publishDate 2022
dc.date.none.fl_str_mv 2022-06-23
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Research paper
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://bjopm.org.br/bjopm/article/view/1360
10.14488/BJOPM.2022.1360
url https://bjopm.org.br/bjopm/article/view/1360
identifier_str_mv 10.14488/BJOPM.2022.1360
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://bjopm.org.br/bjopm/article/view/1360/1020
dc.rights.driver.fl_str_mv http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)
publisher.none.fl_str_mv Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)
dc.source.none.fl_str_mv Brazilian Journal of Operations & Production Management; Vol. 19 No. 3 (2022); 1-12
2237-8960
reponame:Brazilian Journal of Operations & Production Management (Online)
instname:Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron:ABEPRO
instname_str Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron_str ABEPRO
institution ABEPRO
reponame_str Brazilian Journal of Operations & Production Management (Online)
collection Brazilian Journal of Operations & Production Management (Online)
repository.name.fl_str_mv Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)
repository.mail.fl_str_mv bjopm.journal@gmail.com
_version_ 1797051461730828288