Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE |
Texto Completo: | https://www.regepe.org.br/regepe/article/view/704 |
Resumo: | The purpose of this article is to demonstrate the use of importance and performance matrix in assessing the quality of services provided by incubators. It is a descriptive research and it uses a qualitative approach. The research design is a case study, based on interviews with four entrepreneurs from the same incubator. It also uses a documental analysis from the public notice selection of the incubates used by this incubator. The dimensions of the services provided by incubators (infrastructure, professional services and network) and the attributes of these dimensions were selected based on previous studies. These attributes were used in the construction of the interview script and results analysis, aided by qualitative data analysis software for researchers, called NVivo® from QSR International Pty Ltd. The coding was developed based on 146 citations from interviews. High importance was attached to the infrastructure, which was evaluated as excellent. The professional services have received less importance, but they need to be improved. Despite the importance attached to the network, no robust actions were reported by the incubator. The analysis of clusters (or groupings) resulted in a group with hardware companies and another with software companies, resulting in two importance and performance matrixes being built. These matrices suggest the improvement of incubator performance in promotional activities to internal and external network. For hardware developers, access to laboratories is added. The study contributes to investigate the quality of services offered by incubators, especially when using importance and performance matrix. |
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Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business IncubatorsBusiness IncubatorsQuality of ServicesImportance and Performance MatrixThe purpose of this article is to demonstrate the use of importance and performance matrix in assessing the quality of services provided by incubators. It is a descriptive research and it uses a qualitative approach. The research design is a case study, based on interviews with four entrepreneurs from the same incubator. It also uses a documental analysis from the public notice selection of the incubates used by this incubator. The dimensions of the services provided by incubators (infrastructure, professional services and network) and the attributes of these dimensions were selected based on previous studies. These attributes were used in the construction of the interview script and results analysis, aided by qualitative data analysis software for researchers, called NVivo® from QSR International Pty Ltd. The coding was developed based on 146 citations from interviews. High importance was attached to the infrastructure, which was evaluated as excellent. The professional services have received less importance, but they need to be improved. Despite the importance attached to the network, no robust actions were reported by the incubator. The analysis of clusters (or groupings) resulted in a group with hardware companies and another with software companies, resulting in two importance and performance matrixes being built. These matrices suggest the improvement of incubator performance in promotional activities to internal and external network. For hardware developers, access to laboratories is added. The study contributes to investigate the quality of services offered by incubators, especially when using importance and performance matrix.ANEGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas2018-09-06info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.regepe.org.br/regepe/article/view/70410.14211/regepe.v7i3.704REGEPE Entrepreneurship and Small Business Journal; Vol. 7 No. 3 (2018): Sept./Dec.; 01-29REGEPE Entrepreneurship and Small Business Journal; Vol. 7 Núm. 3 (2018): sept./dic.; 01-29REGEPE Entrepreneurship and Small Business Journal; v. 7 n. 3 (2018): set./dez.; 01-292965-1506reponame:Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPEinstname:Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE)instacron:ANEGEPEenghttps://www.regepe.org.br/regepe/article/view/704/pdfCopyright (c) 2018 Revista ReGePeinfo:eu-repo/semantics/openAccessGodeiro, Diego Philipe de OliveiraDantas, Marcel Lima RibeiroCelestino, Maxwell dos Santosda Silva, Dmitryev Cyreneu2024-05-23T20:04:11Zoai:ojs.regepe.org.br:article/704Revistahttps://www.regepe.org.br/regepe/indexPRIhttps://www.regepe.org.br/regepe/oaieditorialregep@gmail.com2316-20582316-2058opendoar:2024-05-23T20:04:11Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE)false |
dc.title.none.fl_str_mv |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
title |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
spellingShingle |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators Godeiro, Diego Philipe de Oliveira Business Incubators Quality of Services Importance and Performance Matrix |
title_short |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
title_full |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
title_fullStr |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
title_full_unstemmed |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
title_sort |
Application of Importance and Performance Matrix to Assess the Quality of Services Provided by Business Incubators |
author |
Godeiro, Diego Philipe de Oliveira |
author_facet |
Godeiro, Diego Philipe de Oliveira Dantas, Marcel Lima Ribeiro Celestino, Maxwell dos Santos da Silva, Dmitryev Cyreneu |
author_role |
author |
author2 |
Dantas, Marcel Lima Ribeiro Celestino, Maxwell dos Santos da Silva, Dmitryev Cyreneu |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Godeiro, Diego Philipe de Oliveira Dantas, Marcel Lima Ribeiro Celestino, Maxwell dos Santos da Silva, Dmitryev Cyreneu |
dc.subject.por.fl_str_mv |
Business Incubators Quality of Services Importance and Performance Matrix |
topic |
Business Incubators Quality of Services Importance and Performance Matrix |
description |
The purpose of this article is to demonstrate the use of importance and performance matrix in assessing the quality of services provided by incubators. It is a descriptive research and it uses a qualitative approach. The research design is a case study, based on interviews with four entrepreneurs from the same incubator. It also uses a documental analysis from the public notice selection of the incubates used by this incubator. The dimensions of the services provided by incubators (infrastructure, professional services and network) and the attributes of these dimensions were selected based on previous studies. These attributes were used in the construction of the interview script and results analysis, aided by qualitative data analysis software for researchers, called NVivo® from QSR International Pty Ltd. The coding was developed based on 146 citations from interviews. High importance was attached to the infrastructure, which was evaluated as excellent. The professional services have received less importance, but they need to be improved. Despite the importance attached to the network, no robust actions were reported by the incubator. The analysis of clusters (or groupings) resulted in a group with hardware companies and another with software companies, resulting in two importance and performance matrixes being built. These matrices suggest the improvement of incubator performance in promotional activities to internal and external network. For hardware developers, access to laboratories is added. The study contributes to investigate the quality of services offered by incubators, especially when using importance and performance matrix. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-09-06 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.regepe.org.br/regepe/article/view/704 10.14211/regepe.v7i3.704 |
url |
https://www.regepe.org.br/regepe/article/view/704 |
identifier_str_mv |
10.14211/regepe.v7i3.704 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://www.regepe.org.br/regepe/article/view/704/pdf |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 Revista ReGePe info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 Revista ReGePe |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
ANEGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas |
publisher.none.fl_str_mv |
ANEGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas |
dc.source.none.fl_str_mv |
REGEPE Entrepreneurship and Small Business Journal; Vol. 7 No. 3 (2018): Sept./Dec.; 01-29 REGEPE Entrepreneurship and Small Business Journal; Vol. 7 Núm. 3 (2018): sept./dic.; 01-29 REGEPE Entrepreneurship and Small Business Journal; v. 7 n. 3 (2018): set./dez.; 01-29 2965-1506 reponame:Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE instname:Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE) instacron:ANEGEPE |
instname_str |
Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE) |
instacron_str |
ANEGEPE |
institution |
ANEGEPE |
reponame_str |
Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE |
collection |
Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE |
repository.name.fl_str_mv |
Revista de Empreendedorismo e Gestão de Pequenas Empresas - REGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas (ANEGEPE) |
repository.mail.fl_str_mv |
editorialregep@gmail.com |
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1803580217965412352 |