COMPUTER SIMULATED PROCESS ANALYSIS: A PROPOSED TEACHING STRATEGY FOR BUSINESS ADMINISTRATION DEGREES

• Autor(a) principal: Torres Júnior, Noel
• Data de Publicação: 2012
• Outros Autores: Souza, Guilherme Gonçalves de, Nascimento, Júlia Zandomenico do
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Administração (São Paulo. Online)
• DOI: 10.13058/raep.2012.v13n3.87
• Texto Completo: https://raep.emnuvens.com.br/raep/article/view/87
• topic: teaching simulation in management; process analysis; discrete event simulation; ensino de simulação em administração; análise de processos; simulação de eventos discretos

Considering the importance of the use of discrete event simulation to analyze and improve existing processes within organizations, this paper discusses the teaching of this technique in undergraduate business administration courses. The paper outlines a teaching strategy where the emphasis lies on understanding and analyzing the process to be simulated in contrast to existing approaches that focus on knowing the routines and particularities of simulation software. The proposed approach is based on the works of Laguna and Marklund (2004) and Hartvigsen (2005). The simulation is carried out using spreadsheets and the SimQuick software package. This strategy consists of four steps. The first step comprises identifying opportunities and defining the scope of work, the second step aims at a detailed description of the process to be analyzed, the third step consists of the process evaluation through computer simulation, and finally, the last step encompasses the redesign proposal. A case modeling conducted by a group of students is presented here as a teaching resource to clarify and demonstrate the proposed teaching strategy.