Public Value in the Perception of Citizens from the Perspective of Smart Cities

Detalhes bibliográficos
Autor(a) principal: Salmoria,Fernanda Tasso
Data de Publicação: 2021
Outros Autores: Félix Júnior,Luiz Antônio, Guimarães,Júlio Cesar Ferro de, Nodari,Cristine Hermann, Guimarães,Luciana Gondim de Almeida
Tipo de documento: Artigo
Idioma: eng
Título da fonte: BAR - Brazilian Administration Review
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922021000400303
Resumo: ABSTRACT This study addresses the public value theory from the perspective of smart cities and aims to propose the validation of a framework from the citizen’s perception and the principles of public value generation from the perspective of smart cities. For its development, the principles of the OECD were related to the characteristics of smart cities for the elaboration of a questionnaire, using the five-point Likert scale, which was applied to 256 residents of the city of Natal. The collected data were analyzed using descriptive statistics and the exploratory and confirmatory factor analysis technique. The results show that even when the citizen has not contributed to the elaboration of the principles for the generation of public value, he/she recognizes the importance of the theme for the delivery of better public services. As a contribution to managers and society, it is suggested more investment in education and knowledge of citizens about the importance of their participation and use of digital services, raising the level of user maturity to the level of maturity of government actions. As an academic contribution, the scale theoretically represented and statistically validated contributes to the continuity of studies on public value, as a key element for governance in smart cities. As an opportunity for future research, the application of the tool in other cities is suggested to establish comparisons, as well as research involving the maturity of respondents, as users of digital government services and their knowledge of public value, for a better alignment between government and citizen.
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spelling Public Value in the Perception of Citizens from the Perspective of Smart Citiessmart citydigital governmentpublic valuee-governmentABSTRACT This study addresses the public value theory from the perspective of smart cities and aims to propose the validation of a framework from the citizen’s perception and the principles of public value generation from the perspective of smart cities. For its development, the principles of the OECD were related to the characteristics of smart cities for the elaboration of a questionnaire, using the five-point Likert scale, which was applied to 256 residents of the city of Natal. The collected data were analyzed using descriptive statistics and the exploratory and confirmatory factor analysis technique. The results show that even when the citizen has not contributed to the elaboration of the principles for the generation of public value, he/she recognizes the importance of the theme for the delivery of better public services. As a contribution to managers and society, it is suggested more investment in education and knowledge of citizens about the importance of their participation and use of digital services, raising the level of user maturity to the level of maturity of government actions. As an academic contribution, the scale theoretically represented and statistically validated contributes to the continuity of studies on public value, as a key element for governance in smart cities. As an opportunity for future research, the application of the tool in other cities is suggested to establish comparisons, as well as research involving the maturity of respondents, as users of digital government services and their knowledge of public value, for a better alignment between government and citizen.ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração2021-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922021000400303BAR - Brazilian Administration Review v.18 n.4 2021reponame:BAR - Brazilian Administration Reviewinstname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)instacron:ANPAD10.1590/1807-7692bar2021200116info:eu-repo/semantics/openAccessSalmoria,Fernanda TassoFélix Júnior,Luiz AntônioGuimarães,Júlio Cesar Ferro deNodari,Cristine HermannGuimarães,Luciana Gondim de Almeidaeng2022-01-10T00:00:00Zoai:scielo:S1807-76922021000400303Revistahttp://www.scielo.br/scielo.php?script=sci_serial&pid=1807-7692&lng=pt&nrm=isohttps://old.scielo.br/oai/scielo-oai.php||bar@anpad.org.br1807-76921807-7692opendoar:2022-01-10T00:00BAR - Brazilian Administration Review - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)false
dc.title.none.fl_str_mv Public Value in the Perception of Citizens from the Perspective of Smart Cities
title Public Value in the Perception of Citizens from the Perspective of Smart Cities
spellingShingle Public Value in the Perception of Citizens from the Perspective of Smart Cities
Salmoria,Fernanda Tasso
smart city
digital government
public value
e-government
title_short Public Value in the Perception of Citizens from the Perspective of Smart Cities
title_full Public Value in the Perception of Citizens from the Perspective of Smart Cities
title_fullStr Public Value in the Perception of Citizens from the Perspective of Smart Cities
title_full_unstemmed Public Value in the Perception of Citizens from the Perspective of Smart Cities
title_sort Public Value in the Perception of Citizens from the Perspective of Smart Cities
author Salmoria,Fernanda Tasso
author_facet Salmoria,Fernanda Tasso
Félix Júnior,Luiz Antônio
Guimarães,Júlio Cesar Ferro de
Nodari,Cristine Hermann
Guimarães,Luciana Gondim de Almeida
author_role author
author2 Félix Júnior,Luiz Antônio
Guimarães,Júlio Cesar Ferro de
Nodari,Cristine Hermann
Guimarães,Luciana Gondim de Almeida
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Salmoria,Fernanda Tasso
Félix Júnior,Luiz Antônio
Guimarães,Júlio Cesar Ferro de
Nodari,Cristine Hermann
Guimarães,Luciana Gondim de Almeida
dc.subject.por.fl_str_mv smart city
digital government
public value
e-government
topic smart city
digital government
public value
e-government
description ABSTRACT This study addresses the public value theory from the perspective of smart cities and aims to propose the validation of a framework from the citizen’s perception and the principles of public value generation from the perspective of smart cities. For its development, the principles of the OECD were related to the characteristics of smart cities for the elaboration of a questionnaire, using the five-point Likert scale, which was applied to 256 residents of the city of Natal. The collected data were analyzed using descriptive statistics and the exploratory and confirmatory factor analysis technique. The results show that even when the citizen has not contributed to the elaboration of the principles for the generation of public value, he/she recognizes the importance of the theme for the delivery of better public services. As a contribution to managers and society, it is suggested more investment in education and knowledge of citizens about the importance of their participation and use of digital services, raising the level of user maturity to the level of maturity of government actions. As an academic contribution, the scale theoretically represented and statistically validated contributes to the continuity of studies on public value, as a key element for governance in smart cities. As an opportunity for future research, the application of the tool in other cities is suggested to establish comparisons, as well as research involving the maturity of respondents, as users of digital government services and their knowledge of public value, for a better alignment between government and citizen.
publishDate 2021
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dc.source.none.fl_str_mv BAR - Brazilian Administration Review v.18 n.4 2021
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