The Impacts of Health Care Evaluations on the Well-Being of Low-incomers
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | RAC. Revista de Administração Contemporânea (Online) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000300351 |
Resumo: | Abstract There is a strong call for marketing research that looks at the impacts of goods and services on consumer well-being, which gains greater momentum when it comes to low-income people (Bottom of the Pyramid). This article articulates a Conceptual Model of the relations among evaluations of health care services and the well-being of the client, that arises from an adaptation of the best of the models compared by Brady et al. (2005). A sample of low-income patients, leaving care public health units in the city of São Paulo, was gathered. The structural equations modeling supported the hypotheses that link Perceived Quality and Perceived Value, Perceived Quality and Satisfaction, Satisfaction and Individual Well-being. Expressive 35.1% of the Individual Welfare variance are explained by the Model. A positive (instead of negative) the classic conception. These empirical findings are confronted with the literature. Finally, scientific, managerial, and political implications are exposed. JEL Code: I3, I14, D31. |
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The Impacts of Health Care Evaluations on the Well-Being of Low-incomersserviceshealth carelow incomewell-being, antecedentsAbstract There is a strong call for marketing research that looks at the impacts of goods and services on consumer well-being, which gains greater momentum when it comes to low-income people (Bottom of the Pyramid). This article articulates a Conceptual Model of the relations among evaluations of health care services and the well-being of the client, that arises from an adaptation of the best of the models compared by Brady et al. (2005). A sample of low-income patients, leaving care public health units in the city of São Paulo, was gathered. The structural equations modeling supported the hypotheses that link Perceived Quality and Perceived Value, Perceived Quality and Satisfaction, Satisfaction and Individual Well-being. Expressive 35.1% of the Individual Welfare variance are explained by the Model. A positive (instead of negative) the classic conception. These empirical findings are confronted with the literature. Finally, scientific, managerial, and political implications are exposed. JEL Code: I3, I14, D31.Associação Nacional de Pós-Graduação e Pesquisa em Administração2019-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000300351Revista de Administração Contemporânea v.23 n.3 2019reponame:RAC. Revista de Administração Contemporânea (Online)instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)instacron:ANPAD10.1590/1982-7849rac2019170355info:eu-repo/semantics/openAccessTellini,LilianUrdan,Andre TorresMonken,Sonia FranciscaBizarrias,Flavio SantinoBrandão,Marcelo Molleng2019-06-18T00:00:00Zoai:scielo:S1415-65552019000300351Revistahttps://rac.anpad.org.br/index.php/racONGhttps://rac.anpad.org.br/index.php/rac/oairac@anpad.org.br1982-78491415-6555opendoar:2019-06-18T00:00RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)false |
dc.title.none.fl_str_mv |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
title |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
spellingShingle |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers Tellini,Lilian services health care low income well-being, antecedents |
title_short |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
title_full |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
title_fullStr |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
title_full_unstemmed |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
title_sort |
The Impacts of Health Care Evaluations on the Well-Being of Low-incomers |
author |
Tellini,Lilian |
author_facet |
Tellini,Lilian Urdan,Andre Torres Monken,Sonia Francisca Bizarrias,Flavio Santino Brandão,Marcelo Moll |
author_role |
author |
author2 |
Urdan,Andre Torres Monken,Sonia Francisca Bizarrias,Flavio Santino Brandão,Marcelo Moll |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Tellini,Lilian Urdan,Andre Torres Monken,Sonia Francisca Bizarrias,Flavio Santino Brandão,Marcelo Moll |
dc.subject.por.fl_str_mv |
services health care low income well-being, antecedents |
topic |
services health care low income well-being, antecedents |
description |
Abstract There is a strong call for marketing research that looks at the impacts of goods and services on consumer well-being, which gains greater momentum when it comes to low-income people (Bottom of the Pyramid). This article articulates a Conceptual Model of the relations among evaluations of health care services and the well-being of the client, that arises from an adaptation of the best of the models compared by Brady et al. (2005). A sample of low-income patients, leaving care public health units in the city of São Paulo, was gathered. The structural equations modeling supported the hypotheses that link Perceived Quality and Perceived Value, Perceived Quality and Satisfaction, Satisfaction and Individual Well-being. Expressive 35.1% of the Individual Welfare variance are explained by the Model. A positive (instead of negative) the classic conception. These empirical findings are confronted with the literature. Finally, scientific, managerial, and political implications are exposed. JEL Code: I3, I14, D31. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-06-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000300351 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1415-65552019000300351 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/1982-7849rac2019170355 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Associação Nacional de Pós-Graduação e Pesquisa em Administração |
publisher.none.fl_str_mv |
Associação Nacional de Pós-Graduação e Pesquisa em Administração |
dc.source.none.fl_str_mv |
Revista de Administração Contemporânea v.23 n.3 2019 reponame:RAC. Revista de Administração Contemporânea (Online) instname:Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) instacron:ANPAD |
instname_str |
Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
instacron_str |
ANPAD |
institution |
ANPAD |
reponame_str |
RAC. Revista de Administração Contemporânea (Online) |
collection |
RAC. Revista de Administração Contemporânea (Online) |
repository.name.fl_str_mv |
RAC. Revista de Administração Contemporânea (Online) - Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
repository.mail.fl_str_mv |
rac@anpad.org.br |
_version_ |
1754209053673783296 |