Levels of Satisfactions of Distance Education Students in a Presential Support Pole from the Northwest Region of the State of Rio Grande do Sul

• Autor(a) principal: Fagundes, Mara Aparecida Barnaski
• Data de Publicação: 2022
• Outros Autores: Sausen, Jorge Oneide, Brizola, Maria Margarete Baccin
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: EAD em Foco
• Texto Completo: https://eademfoco.cecierj.edu.br/index.php/Revista/article/view/1588

 The research sought to identify the most valued benefits and the degree of satisfaction of students at a classroom support center at a distance learning institution. A survey using questionaires was applied to a sample of 218 students. The analysis has as theoretical precepts the study of Consumer Behavior and the Institutional Theory of Organizations. It is concluded that the students interviewed are “satisfied” and “very satisfied” with the benefits perceived in the products and services of the personal support pole of the researched HEI, expressing that they are very satisfied with the attendance of secretary; cleaning and organization and scheduling of face-to-face tests at the pole. However, students also showed degrees of dissatisfaction with the waiting time for work presentations; tables, chairs and lighting and delivery with didactic material. Therefore, research of this nature is fundamental to institutionalize some requirements in EaD and in face-to-face support centers.   Keywords: Distance learning. Face-to-face support pole. Students. Satisfaction levels