Family health strategy: user satisfaction in Fortaleza city

• Autor(a) principal: Callou Filho, Cesario Rui
• Data de Publicação: 2017
• Outros Autores: Machado, Maria de Fátima Antero Sousa, Mesquita, Caroline Antero Machado, Rocha, Lydiane Koppes, Rodrigues, Maria Valdilene dos Santos
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Saúde e Pesquisa (Online)
• Texto Completo: https://periodicos.unicesumar.edu.br/index.php/saudpesq/article/view/5880
• topic: Primary Health Care; Family Health; Family Health Strategy; Patient Satisfaction.; Atenção Primária à Saúde; Saúde da Família; Estratégia Saúde da Família; Satisfação do Paciente; Saúde da Família; Satisfação do Paciente

The level of satisfaction or dissatisfaction can be consequence of interpersonal relationships between the professional and the patient, and, at the same time, can be related to the aspects of the material infrastructure of services, in addition to the user representations about the health-disease process. This study aims to identify the main reasons for user satisfaction regarding the service in Family Health Strategy (FHS) program. This is a quantitative and cross-sectional study, whose sample was composed of users enrolled in the PCU under study, regardless of gender and age. The research was made with 301 users, of which 76.1% were female and 23.9% were male. Among them, it was observed that 82.1% say to be satisfied with the service provided by professionals working in Family Health Strategy. It was noted that there was a good level of satisfaction by FHS users in some studied areas, and this satisfaction was greater as the BHU infrastructure and the good services provided by employees.