Configuração e desenvolvimento de competências organizacionais: estudo de caso em organização pública municipal

• Autor(a) principal: Ribeiro, Angela Kotzias de Andrade
• Data de Publicação: 2007
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/2826
• topic: Competência organizacional; Recursos organizacionais e capacidades; Visão da empresa baseada em recursos; Desenvolvimento de competências; Dependência de trajetória; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

Transformations in society have created new scenario and expectation, demanding for fast and qualified products and services from organizations directed to client satisfaction in a scenario of crescent performance and innovation. Studies certify that similar organizations, with purposes or strategies alike have different performances. Some of them going against common sense, get to be different from others and gain visibility, recognition, sustainability, in spite of changing of time and scenario. What is the reason for this differentiation and which elements promote them? What capacities are necessary to produce the wanted results and more than it, results like satisfaction, value? Explore these questions and this process are the purpose of this research, that looks for understanding as configuration and development of organizational competence happen in the presence of outline and strategic implementation. It searches for realizing the way Curitiba City Hall mobilized and corroborated its recourses and capacities, configuring and developing along the time and during the accomplishing of a five years long project a given competence, that stimulated the project and offered products and results of value to those who were involved, to the project target population, to the city. It uses as theoretical platform the “Resource Based View” whose premise is that internal resources and the particular way as they are coordinated influence strongly its performance, being responsible for differentiation among organizations and for their success and sustainability. The research and its analysis, underneath VBR, allowed to conclude the following; a) Competences are configured from articulation of enterprise different resources, remaining as recognized complexes and available to strategy sustainability; b) As resources as competences are of dynamic nature, apt to consolidation, evolution, development; c) This development has occurred during recent practices and as accumulation resulting from Organization history of changes and from chosen strategies in this course. From collected data and information and their analysis, the study establishes theoretical and practical correlation, contributing to knowledge on developing organizational competence