Aprendizagens individual, em grupo e organizacional: um estudo sobre as suas relações com o desempenho organizacional

• Autor(a) principal: Azevedo, Leosamar de Maria Silva do Lago de
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/1936
• topic: Administração; Aprendizagem organizacional; Aprendizagem; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

The general objective of the research is to analyze the relationship between the Individual, Group and Organizational Learning and the Performance of the Business Units of the Retail pillar of a Brazilian Financial Institution (BFI). The theoretical support came from the Organizational Learning construct which, according to Cyert and March (1992, p. 13), is "the adaptive behavior of organizations over time". A theoretical justification for the present research is the lack of studies that relate the levels of learning (Individual, in Group, Organizational) and Performance in Financial Institutions. Therefore, as a practical justification for the research, we sought to deepen the knowledge about Individual Learning, in Group, Organizational, the relationship between learning levels and Performance in the financial sector. The methodology was conducted under a quantitative approach using primary data, through a study classified as exploratory, descriptive, ex-post facto, crosssectional (2017 - 2018), survey, field environment and real routine, in which a questionnaire to the 3,967 first managers of the business units, IFB’s the retail pillar. The sample was census based on adherence, obtaining 646 valid and complete answers; the descriptive statistics, correlation analysis, moderation, cluster and regression were used for data analysis. The study presented three hypotheses: (H1) The Adaptive Behavior of the Organization (ABO) is able to explain the variation of the Organizational Performance of the Business Units of the investigated Financial Institution; (H2) The level of schooling (GE) and Managerial Professional Experience (MPE) have a moderating effect between Organizational Adaptive Behavior (ABO) and Organizational Performance; and (H3) There is a correlation between the factors: Individual Learning (IL), Group Learning (GL) and Organizational Learning (OL). It is believed that the first two hypotheses of the research were refuted by the complexity of the variable Performance; However, the third hypothesis was supported by a strong and significant relationship between the GL and OL factors (r = 0.7 and p <0.05) and a moderate and significant relationship between IL and GL and between IL and OL (r = 0, 4 and p <0.05). By rejecting the first two hypotheses, the tests were deepened, and the main theoretical contribution was that the individual learning factor, composed of eight variables, was able to explain 15% of the variation in group learning, which in turn explained 42.8% of the Organizational Learning variation. When only one variable was used (12.2 - "I spend a lot of time learning new approaches to work"), part of the IL Frequency factor, it was able to explain on its own 14% of GL variation. It was concluded that the more managers are willing to learn new things, all other variables will be affected: their own learning, the learning of the team and the organizational learning of the Business Units.