Os impactos das atitudes e percepções dos funcionários sobre a qualidade e a produtividade em empresas de manufatura

• Autor(a) principal: Paulin, Rosemeri Rosalin
• Data de Publicação: 2007
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/2834
• topic: Desempenho organizacional; Qualidade; Produtividade; Atitude em relação à empresa e percepção em relação ao emprego; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

The purpose of this study is to analyze the relationship between attitudes and perceptions of the employees and organizational performance, especially quality and productivity, of manufacturing companies. More specifically, it avaluates the relationship of attitudes towards the company and perceptions about the work, with the organizational quality and productivity, reported by managers of the surveyed companies. As a theoretical basis, it is bases on Resources Based View (RBV), that the way in which resources are coordinated influences the performance of the company. In this case, the resources are the employees and their attitudes and perceptions. This study was based on a survey, implemented through a structured questionnaire in manufacturing companies in South of Brazil, with a sample of 294 questionnaires. The results show that attitudes and perceptions of the employees can influence, to some degree, quality and productivity. More specifically, quality is negatively influenced by a negative perception of the employee with respect to the received support, but it is positively influenced by positive attitudes towards to the company. Productivity is undermined by negative perceptions of support and workload, but it is positively affected by pressure imposed on workers.