Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador

Detalhes bibliográficos
Autor(a) principal: Cruz Lascano, Mary Elizabeth
Data de Publicação: 2016
Outros Autores: Martínez Mesías, Juan Pablo, Santamaría, Joselito Ricardo Naranjo
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista ENIAC pesquisa
Texto Completo: https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/398
Resumo: Personnel evaluation is a tool and not an end in itself. It is a means to obtain data and information that can be registered, processed and channeled to improve human performance in organizations. There are several management practices that meet the needs of the time and the predominant structure of organizations, however, change is the only constant as far as human behavior is concerned, because of this, all the time are analyzing and researching new ways to evaluate staff performance in business, with the sole purpose of creating spaces of motivation to ensure the involvement of staff in achieving business goals. At the time, results have been achieved, but there is way to go, the analysis of the information obtained through a survey undertaken several staff tourist establishments in the city, will be the basis to determine the evaluation methodology in order to enhance the skills of those who are the driving force within the company, collaborators.
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spelling Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-EcuadorLas competencias y la evaluación del desempeño del recurso humano en el sector turístico. El caso de Ambato-EcuadorLas competencias y la evaluación del desempeño del recurso humano en el sector turístico. El caso de Ambato-EcuadorEvaluationPerformanceCompetenciesEfficiencyEvaluaciónDesempeñoCompetenciasEficienciaEvaluaciónDesempeñoCompetenciasEficienciaPersonnel evaluation is a tool and not an end in itself. It is a means to obtain data and information that can be registered, processed and channeled to improve human performance in organizations. There are several management practices that meet the needs of the time and the predominant structure of organizations, however, change is the only constant as far as human behavior is concerned, because of this, all the time are analyzing and researching new ways to evaluate staff performance in business, with the sole purpose of creating spaces of motivation to ensure the involvement of staff in achieving business goals. At the time, results have been achieved, but there is way to go, the analysis of the information obtained through a survey undertaken several staff tourist establishments in the city, will be the basis to determine the evaluation methodology in order to enhance the skills of those who are the driving force within the company, collaborators.La evaluación del  personal es una herramienta y no un fin  en sí mismo. Es un medio para obtener  datos e información que puedan registrarse, procesarse y canalizarse para mejorar el desempeño humano en las organizaciones. Existen varios métodos de gestión que responden a las necesidades de la época y la estructura predominante de las organizaciones, sin embargo, el cambio es la única constante en lo que al comportamiento del ser humano se refiere, debido a esto, todo el tiempo se están analizando e investigando nuevas formas de evaluar el desempeño del personal en el ámbito empresarial, con el único fin de crear espacios de motivación que aseguren el involucramiento del personal en la consecución de las metas empresariales. En su momento, se han logrado resultados, pero aún hay camino que recorrer, el análisis de la información obtenida a través de una encuesta realizada al personal de varios establecimientos turísticos de la ciudad es la base para la determinación de la metodología de evaluación con miras a potenciar las competencias de quienes son el motor al interior de la empresa, los colaboradores.La evaluación del  personal es una herramienta y no un fin  en sí mismo. Es un medio para obtener  datos e información que puedan registrarse, procesarse y canalizarse para mejorar el desempeño humano en las organizaciones. Existen varios métodos de gestión que responden a las necesidades de la época y la estructura predominante de las organizaciones, sin embargo, el cambio es la única constante en lo que al comportamiento del ser humano se refiere, debido a esto, todo el tiempo se están analizando e investigando nuevas formas de evaluar el desempeño del personal en el ámbito empresarial, con el único fin de crear espacios de motivación que aseguren el involucramiento del personal en la consecución de las metas empresariales. En su momento, se han logrado resultados, pero aún hay camino que recorrer, el análisis de la información obtenida a través de una encuesta realizada al personal de varios establecimientos turísticos de la ciudad es la base para la determinación de la metodología de evaluación con miras a potenciar las competencias de quienes son el motor al interior de la empresa, los colaboradores.Centro Universitário ENIAC2016-11-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/39810.22567/rep.v5i2.398Revista Eniac Pesquisa; Vol. 5 No. 2 (2016); 111-128REVISTA ENIAC PESQUISA; Vol. 5 Núm. 2 (2016); 111-128REVISTA ENIAC PESQUISA; v. 5 n. 2 (2016); 111-1282316-234110.22567/rep.v5i2reponame:Revista ENIAC pesquisainstname:Centro Universitário Eniacinstacron:ENIACporhttps://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/398/pdfCopyright (c) 2016 REVISTA ENIAC PESQUISAhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessCruz Lascano, Mary ElizabethMartínez Mesías, Juan PabloSantamaría, Joselito Ricardo Naranjo2024-07-09T18:47:48Zoai:ojs.pkp.sfu.ca:article/398Revistahttps://ojs.eniac.com.br/index.php/EniacPesquisaPRIhttp://ojs.eniac.com.br/index.php/EniacPesquisa/oai||revistaeniacpesquisa@fernandoasantos.com.br2316-23412316-2341opendoar:2024-07-09T18:47:48Revista ENIAC pesquisa - Centro Universitário Eniacfalse
dc.title.none.fl_str_mv Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
Las competencias y la evaluación del desempeño del recurso humano en el sector turístico. El caso de Ambato-Ecuador
Las competencias y la evaluación del desempeño del recurso humano en el sector turístico. El caso de Ambato-Ecuador
title Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
spellingShingle Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
Cruz Lascano, Mary Elizabeth
Evaluation
Performance
Competencies
Efficiency
Evaluación
Desempeño
Competencias
Eficiencia
Evaluación
Desempeño
Competencias
Eficiencia
title_short Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
title_full Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
title_fullStr Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
title_full_unstemmed Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
title_sort Competences and evaluation of human resource performance in the tourism sector. The case of Ambato-Ecuador
author Cruz Lascano, Mary Elizabeth
author_facet Cruz Lascano, Mary Elizabeth
Martínez Mesías, Juan Pablo
Santamaría, Joselito Ricardo Naranjo
author_role author
author2 Martínez Mesías, Juan Pablo
Santamaría, Joselito Ricardo Naranjo
author2_role author
author
dc.contributor.author.fl_str_mv Cruz Lascano, Mary Elizabeth
Martínez Mesías, Juan Pablo
Santamaría, Joselito Ricardo Naranjo
dc.subject.por.fl_str_mv Evaluation
Performance
Competencies
Efficiency
Evaluación
Desempeño
Competencias
Eficiencia
Evaluación
Desempeño
Competencias
Eficiencia
topic Evaluation
Performance
Competencies
Efficiency
Evaluación
Desempeño
Competencias
Eficiencia
Evaluación
Desempeño
Competencias
Eficiencia
description Personnel evaluation is a tool and not an end in itself. It is a means to obtain data and information that can be registered, processed and channeled to improve human performance in organizations. There are several management practices that meet the needs of the time and the predominant structure of organizations, however, change is the only constant as far as human behavior is concerned, because of this, all the time are analyzing and researching new ways to evaluate staff performance in business, with the sole purpose of creating spaces of motivation to ensure the involvement of staff in achieving business goals. At the time, results have been achieved, but there is way to go, the analysis of the information obtained through a survey undertaken several staff tourist establishments in the city, will be the basis to determine the evaluation methodology in order to enhance the skills of those who are the driving force within the company, collaborators.
publishDate 2016
dc.date.none.fl_str_mv 2016-11-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/398
10.22567/rep.v5i2.398
url https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/398
identifier_str_mv 10.22567/rep.v5i2.398
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/398/pdf
dc.rights.driver.fl_str_mv Copyright (c) 2016 REVISTA ENIAC PESQUISA
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 REVISTA ENIAC PESQUISA
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Centro Universitário ENIAC
publisher.none.fl_str_mv Centro Universitário ENIAC
dc.source.none.fl_str_mv Revista Eniac Pesquisa; Vol. 5 No. 2 (2016); 111-128
REVISTA ENIAC PESQUISA; Vol. 5 Núm. 2 (2016); 111-128
REVISTA ENIAC PESQUISA; v. 5 n. 2 (2016); 111-128
2316-2341
10.22567/rep.v5i2
reponame:Revista ENIAC pesquisa
instname:Centro Universitário Eniac
instacron:ENIAC
instname_str Centro Universitário Eniac
instacron_str ENIAC
institution ENIAC
reponame_str Revista ENIAC pesquisa
collection Revista ENIAC pesquisa
repository.name.fl_str_mv Revista ENIAC pesquisa - Centro Universitário Eniac
repository.mail.fl_str_mv ||revistaeniacpesquisa@fernandoasantos.com.br
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