METODOLOGIAS PARA AVALIAÇÃO DA TECNOLOGIA DA INFORMAÇÃO EMPRESARIAL

• Autor(a) principal: Souza, Antonio Artur de
• Data de Publicação: 2006
• Outros Autores: Noveli, Márcio
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Eletrônica de Ciência Administrativa
• Texto Completo: http://www.periodicosibepes.org.br/index.php/recadm/article/view/372
• topic: paradoxo da produtividade; metodologia de avaliação; tecnologia da informação; productivity paradox; evaluation methodology; information technology

The Information Tecnology (IT) has been developed very fast in the last 40 years and despite of the high amountof investment and the intensive participation in firms, it’s not a simple task to evaluate IT investments. Thisquestion was highly emphasized after the discovers, at macroeconomic level, that USA invested heavily in IT,yet productivity growth slowed, originating the so called productivity paradox. The questions that follows aboutwhat was the return from IT to the firms and how to measure it have passed from quantitative to qualitativeperspectives along the years. However, it wasn’t a consensus about the returns from IT to firms and not evenabout how to measure it, yet some possible reasons for the problem were developed. A descriptive andexploratory research based on a literature review, allowed evidencing that the manager decision making aboutTI investment is difficult, due to the dimensions that have to be taken into account and the quantity ofmeasurement techniques that make it a complex task. Thus the use of hybrid techniques, like the balancedscorecard, could be a possible solution, allowing the manager take more coherent decisions related to thisinvestment.