APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO

Detalhes bibliográficos
Autor(a) principal: Arantes, Fernanda Paes
Data de Publicação: 2022
Outros Autores: Toscano, Emanoela Moura
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Valore (Online)
Texto Completo: https://revistavalore.emnuvens.com.br/valore/article/view/1080
Resumo: A gestão da cadeia de suprimentos (SCM) exige das empresas uma reestruturação organizacional, integrando suas atividades com os demais membros a fim de aumentar a eficiência nos processos. A utilização de ferramentas de outras áreas tem sido proposta para auxiliar no alinhamento dos fluxos ao longo da cadeia, entre elas destaca-se o QFD, que permite traduzir demandas logísticas em características de processos correspondentes, proporcionando rapidez e eficiência na comunicação entre os membros. Assim, o presente artigo objetiva fazer uma análise teórica das publicações de SCM que utilizaram QFD, identificando como este método pode contribuir para a SCM. Identificou-se que a utilização do QFD pode ser dividida em quatro abordagens: ao longo da cadeia de suprimentos, em um membro isolado, para toda a cadeia, e em um elo. As aplicações em diferentes contextos da SCM indicam que existem muitas possibilidades para esta combinação, reduzindo importantes lacunas no conhecimento desta área. Palavras-chave: gestão da cadeia de suprimentos, qualidade, QFD.
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spelling APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICOA gestão da cadeia de suprimentos (SCM) exige das empresas uma reestruturação organizacional, integrando suas atividades com os demais membros a fim de aumentar a eficiência nos processos. A utilização de ferramentas de outras áreas tem sido proposta para auxiliar no alinhamento dos fluxos ao longo da cadeia, entre elas destaca-se o QFD, que permite traduzir demandas logísticas em características de processos correspondentes, proporcionando rapidez e eficiência na comunicação entre os membros. Assim, o presente artigo objetiva fazer uma análise teórica das publicações de SCM que utilizaram QFD, identificando como este método pode contribuir para a SCM. Identificou-se que a utilização do QFD pode ser dividida em quatro abordagens: ao longo da cadeia de suprimentos, em um membro isolado, para toda a cadeia, e em um elo. As aplicações em diferentes contextos da SCM indicam que existem muitas possibilidades para esta combinação, reduzindo importantes lacunas no conhecimento desta área. Palavras-chave: gestão da cadeia de suprimentos, qualidade, QFD.FaSFArantes, Fernanda PaesToscano, Emanoela Moura2022-03-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistavalore.emnuvens.com.br/valore/article/view/108010.22408/reva702022108050-66Revista Valore; v. 7 (2022): Caderno Temático - Artigos - I CONACE - Congresso Nacional de Engenharia; 50-662526-043X2525-900810.22408/reva702022reponame:Revista Valore (Online)instname:Faculdade Sul Fluminense (FASF)instacron:FASFporhttps://revistavalore.emnuvens.com.br/valore/article/view/1080/835/*ref*/AHMED, S.; AMAGOH, F. Application of QFD in product development of a glass manufacturing company in Kazakhstan. Benchmarking, v. 17, n. 2, p. 195-213, 2010./*ref*/AKAO, Y. Quality Function Deployment: integrating customer requirements into product design. Cambridge, MA: Productivity Press, 1990./*ref*/AMIN, S. H.; ZHANG, G. A three-stage model for closed-loop supply chain configuration under uncertainty. International Journal of Production Research, v. 51, n. 5, p. 1405-1425,/*ref*//*ref*/AYAG, Z.; SAMANLIOGLU, F.; BUYUKOZKAN, G. A fuzzy QFD approach to determine supply chain management strategies in the dairy industry. Journal of Intelligent Manufacturing, v. 24, n. 6, p. 1111-1122, Dec 2013./*ref*/BARAD, M. Flexibility development: a personal retrospective. International Journal of Production Research, v. 51, n. 23-24, p. 6803-6816, 2013./*ref*/BARAMICHAI, M.; ZIMMERS JUNIOR, E. W.; MARANGOS, C. A. Agile supply chain transformation matrix: an integrated tool for creating an agile enterprise. Supply Chain Management-an International Journal, v. 12, n. 5, p. 334-348, 2007 2007./*ref*/BEREKETLI, I.; GENEVOIS, M. E.; ULUKAN, H. Z. Green product design for mobile phones. World Academy of Science, Engineering and Technology, v. 58, p. 213-217, 2009./*ref*/BOTTANI, E. A fuzzy QFD approach to achieve agility. International Journal of Production Economics, v. 119, n. 2, p. 380-391, Jun 2009./*ref*/BOTTANI, E.; RIZZI, A. Strategic management of logistics service: A fuzzy QFD approach. International Journal of Production Economics, v. 103, n. 2, p. 585-599, Oct 2006./*ref*/BUYUKOZKAN, G.; BERKOL, C. Designing a sustainable supply chain using an integrated analytic network process and goal programming approach in quality function deployment./*ref*/Expert Systems with Applications, v. 38, n. 11, p. 13731-13748, 2011./*ref*/BUYUKOZKAN, G.; CIFCI, G. An integrated QFD framework with multiple formatted and incomplete preferences: A sustainable supply chain application. Applied Soft Computing, v. 13, n. 9, p. 3931-3941, Sep 2013a./*ref*/______. An integrated QFD framework with multiple formatted and incomplete preferences: A sustainable supply chain application. Applied Soft Computing Journal, v. 13, n. 9, p. 3931-3941, 2013b./*ref*/CARDOSO, J. D. F.; CASAROTTO FILHO, N.; MIGUEL, P. A. C. Application of Quality Function Deployment for the development of an organic product. F ood Quality and Preference, v. 40, p. 180-190, 2015./*ref*/CARNEVALLI, J. A.; MIGUEL, P. A. C. Revisão, análise e classificação da literatura sobre QFD: tipos de pesquisa, dificuldades de uso e benefícios do método. Gestão & Produção, v. 14, n. 3, p. 557-579, 2007./*ref*/CARNEVALLI, J. A.; SASSI, A. C.; MIGUEL, P. A. C. Aplicação do QFD no/*ref*/desenvolvimento de produtos: levantamento sobre seu uso e perspectivas para pesquisas futuras. Gestão & Produção, v. 11, n. 1, p. 33-49, 2004./*ref*/CHAN, L.-K.; WU, M.-L. Quality function deployment: A literature review. European Journal of Operational Research, v. 143, p. 463-497, 2002./*ref*/CHOW, W. S. et al. Supply chain management in the US and Taiwan: An empirical study. Omega, v. 36, p. 665-679, 10// 2008./*ref*/DILL, M. D. et al. Procedural priorities of the pork loin supply chain. Journal of Technology Management and Innovation, v. 9, n. 1, p. 84-92, 2014./*ref*/ELO, S.; KYNGAES, H. The qualitative content analysis process. Journal of Advanced Nursing, v. 62, n. 1, p. 107-115, Apr 2008./*ref*/FAWCETT, S. E.; MAGNAN, G. M.; MCCARTER, M. W. Benefits, barriers, and bridges to effective supply chain management. Supply Chain Management-an International Journal, v. 13, p. 35-48, 2008 2008./*ref*/FLYNN, B. B.; HUO, B.; ZHAO, X. The impact of supply chain integration on performance:/*ref*/A contingency and configuration approach. Journal of Operations Management, v. 28, n. 1,/*ref*/p. 58-71, Jan 2010./*ref*/FORMÁGGIO, I. A.; MIGUEL, P. A. C. Múltiplo estudo de casos sobre a inserção do qfd no/*ref*/processo de desenvolvimento de novos produtos. Produto & Produção, v. 10, n. 2, p. 62-86,/*ref*//*ref*/FROHLICH, M. T.; WESTBROOK, R. Arcs of integration: an international study of supply/*ref*/chain strategies. Journal of Operations Management, v. 19, n. 2, p. 185-200, Feb 2001./*ref*/GE, X.; GU, Y. Research on functional logistics provider selection based on QFD modeling./*ref*/Journal of Applied Sciences, v. 13, n. 17, p. 3563-3568, 2013./*ref*/GERMANI, M.; MENGONI, M.; PERUZZINI, M. A QFD-based method to support SMEs in/*ref*/benchmarking co-design tools. Computers in Industry, v. 63, n. 1, p. 12-29, Jan 2012./*ref*/GUNASEKARAN, N. et al. Optimizing supply chain management using fuzzy approach./*ref*/Journal of Manufacturing Technology Management, v. 17, n. 6, p. 737-749, 2006./*ref*/HAUSER, J. R.; CLAUSING, D. The House of Quality. Harvard Business Review, v. 66, n. 5/6, p. 63-73, 1988./*ref*/HO, W.; DEY, P. K.; LOCKSTROM, M. Strategic sourcing: a combined QFD and AHP approach in manufacturing. 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Modelling customer and technical requirements for sustainable/*ref*/supply chain planning. International Journal of Production Research, v. 52, n. 17, p. 5131-/*ref*/, 2014./*ref*/ZOKAEI, K.; HINES, P. Achieving consumer focus in supply chains. International Journal of Physical Distribution and Logistics Management, v. 37, n. 3, p. 223-247, 2007Direitos autorais 2022 Revista Valoreinfo:eu-repo/semantics/openAccess2022-03-21T03:04:08Zoai:valore.emnuvens.com.br:article/1080Revistahttps://revistavalore.emnuvens.com.br/valore/indexPUBhttps://revistavalore.emnuvens.com.br/valore/oai||revistavalore@gmail.com|| marcus.barbosa1979@gmail.com|| felipetriani@gmail.com2526-043X2525-9008opendoar:2022-03-21T03:04:08Revista Valore (Online) - Faculdade Sul Fluminense (FASF)false
dc.title.none.fl_str_mv APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
title APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
spellingShingle APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
Arantes, Fernanda Paes
title_short APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
title_full APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
title_fullStr APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
title_full_unstemmed APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
title_sort APLICAÇÃO DO QFD PARA SUPORTE A GESTÃO DE CADEIA DE SUPRIMENTOS: LEVANTAMENTO TEÓRICO
author Arantes, Fernanda Paes
author_facet Arantes, Fernanda Paes
Toscano, Emanoela Moura
author_role author
author2 Toscano, Emanoela Moura
author2_role author
dc.contributor.none.fl_str_mv
dc.contributor.author.fl_str_mv Arantes, Fernanda Paes
Toscano, Emanoela Moura
description A gestão da cadeia de suprimentos (SCM) exige das empresas uma reestruturação organizacional, integrando suas atividades com os demais membros a fim de aumentar a eficiência nos processos. A utilização de ferramentas de outras áreas tem sido proposta para auxiliar no alinhamento dos fluxos ao longo da cadeia, entre elas destaca-se o QFD, que permite traduzir demandas logísticas em características de processos correspondentes, proporcionando rapidez e eficiência na comunicação entre os membros. Assim, o presente artigo objetiva fazer uma análise teórica das publicações de SCM que utilizaram QFD, identificando como este método pode contribuir para a SCM. Identificou-se que a utilização do QFD pode ser dividida em quatro abordagens: ao longo da cadeia de suprimentos, em um membro isolado, para toda a cadeia, e em um elo. As aplicações em diferentes contextos da SCM indicam que existem muitas possibilidades para esta combinação, reduzindo importantes lacunas no conhecimento desta área. Palavras-chave: gestão da cadeia de suprimentos, qualidade, QFD.
publishDate 2022
dc.date.none.fl_str_mv 2022-03-21
dc.type.none.fl_str_mv
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistavalore.emnuvens.com.br/valore/article/view/1080
10.22408/reva702022108050-66
url https://revistavalore.emnuvens.com.br/valore/article/view/1080
identifier_str_mv 10.22408/reva702022108050-66
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://revistavalore.emnuvens.com.br/valore/article/view/1080/835
/*ref*/AHMED, S.; AMAGOH, F. Application of QFD in product development of a glass manufacturing company in Kazakhstan. Benchmarking, v. 17, n. 2, p. 195-213, 2010.
/*ref*/AKAO, Y. Quality Function Deployment: integrating customer requirements into product design. Cambridge, MA: Productivity Press, 1990.
/*ref*/AMIN, S. H.; ZHANG, G. A three-stage model for closed-loop supply chain configuration under uncertainty. International Journal of Production Research, v. 51, n. 5, p. 1405-1425,
/*ref*/
/*ref*/AYAG, Z.; SAMANLIOGLU, F.; BUYUKOZKAN, G. A fuzzy QFD approach to determine supply chain management strategies in the dairy industry. Journal of Intelligent Manufacturing, v. 24, n. 6, p. 1111-1122, Dec 2013.
/*ref*/BARAD, M. Flexibility development: a personal retrospective. International Journal of Production Research, v. 51, n. 23-24, p. 6803-6816, 2013.
/*ref*/BARAMICHAI, M.; ZIMMERS JUNIOR, E. W.; MARANGOS, C. A. Agile supply chain transformation matrix: an integrated tool for creating an agile enterprise. Supply Chain Management-an International Journal, v. 12, n. 5, p. 334-348, 2007 2007.
/*ref*/BEREKETLI, I.; GENEVOIS, M. E.; ULUKAN, H. Z. Green product design for mobile phones. World Academy of Science, Engineering and Technology, v. 58, p. 213-217, 2009.
/*ref*/BOTTANI, E. A fuzzy QFD approach to achieve agility. International Journal of Production Economics, v. 119, n. 2, p. 380-391, Jun 2009.
/*ref*/BOTTANI, E.; RIZZI, A. Strategic management of logistics service: A fuzzy QFD approach. International Journal of Production Economics, v. 103, n. 2, p. 585-599, Oct 2006.
/*ref*/BUYUKOZKAN, G.; BERKOL, C. Designing a sustainable supply chain using an integrated analytic network process and goal programming approach in quality function deployment.
/*ref*/Expert Systems with Applications, v. 38, n. 11, p. 13731-13748, 2011.
/*ref*/BUYUKOZKAN, G.; CIFCI, G. An integrated QFD framework with multiple formatted and incomplete preferences: A sustainable supply chain application. Applied Soft Computing, v. 13, n. 9, p. 3931-3941, Sep 2013a.
/*ref*/______. An integrated QFD framework with multiple formatted and incomplete preferences: A sustainable supply chain application. Applied Soft Computing Journal, v. 13, n. 9, p. 3931-3941, 2013b.
/*ref*/CARDOSO, J. D. F.; CASAROTTO FILHO, N.; MIGUEL, P. A. C. Application of Quality Function Deployment for the development of an organic product. F ood Quality and Preference, v. 40, p. 180-190, 2015.
/*ref*/CARNEVALLI, J. A.; MIGUEL, P. A. C. Revisão, análise e classificação da literatura sobre QFD: tipos de pesquisa, dificuldades de uso e benefícios do método. Gestão & Produção, v. 14, n. 3, p. 557-579, 2007.
/*ref*/CARNEVALLI, J. A.; SASSI, A. C.; MIGUEL, P. A. C. Aplicação do QFD no
/*ref*/desenvolvimento de produtos: levantamento sobre seu uso e perspectivas para pesquisas futuras. Gestão & Produção, v. 11, n. 1, p. 33-49, 2004.
/*ref*/CHAN, L.-K.; WU, M.-L. Quality function deployment: A literature review. European Journal of Operational Research, v. 143, p. 463-497, 2002.
/*ref*/CHOW, W. S. et al. Supply chain management in the US and Taiwan: An empirical study. Omega, v. 36, p. 665-679, 10// 2008.
/*ref*/DILL, M. D. et al. Procedural priorities of the pork loin supply chain. Journal of Technology Management and Innovation, v. 9, n. 1, p. 84-92, 2014.
/*ref*/ELO, S.; KYNGAES, H. The qualitative content analysis process. Journal of Advanced Nursing, v. 62, n. 1, p. 107-115, Apr 2008.
/*ref*/FAWCETT, S. E.; MAGNAN, G. M.; MCCARTER, M. W. Benefits, barriers, and bridges to effective supply chain management. Supply Chain Management-an International Journal, v. 13, p. 35-48, 2008 2008.
/*ref*/FLYNN, B. B.; HUO, B.; ZHAO, X. The impact of supply chain integration on performance:
/*ref*/A contingency and configuration approach. Journal of Operations Management, v. 28, n. 1,
/*ref*/p. 58-71, Jan 2010.
/*ref*/FORMÁGGIO, I. A.; MIGUEL, P. A. C. Múltiplo estudo de casos sobre a inserção do qfd no
/*ref*/processo de desenvolvimento de novos produtos. Produto & Produção, v. 10, n. 2, p. 62-86,
/*ref*/
/*ref*/FROHLICH, M. T.; WESTBROOK, R. Arcs of integration: an international study of supply
/*ref*/chain strategies. Journal of Operations Management, v. 19, n. 2, p. 185-200, Feb 2001.
/*ref*/GE, X.; GU, Y. Research on functional logistics provider selection based on QFD modeling.
/*ref*/Journal of Applied Sciences, v. 13, n. 17, p. 3563-3568, 2013.
/*ref*/GERMANI, M.; MENGONI, M.; PERUZZINI, M. A QFD-based method to support SMEs in
/*ref*/benchmarking co-design tools. Computers in Industry, v. 63, n. 1, p. 12-29, Jan 2012.
/*ref*/GUNASEKARAN, N. et al. Optimizing supply chain management using fuzzy approach.
/*ref*/Journal of Manufacturing Technology Management, v. 17, n. 6, p. 737-749, 2006.
/*ref*/HAUSER, J. R.; CLAUSING, D. The House of Quality. Harvard Business Review, v. 66, n. 5/6, p. 63-73, 1988.
/*ref*/HO, W.; DEY, P. K.; LOCKSTROM, M. Strategic sourcing: a combined QFD and AHP approach in manufacturing. Supply Chain Management-an International Journal, v. 16, n. 6, p. 446-461, 2011 2011.
/*ref*/HSIEH, H. F.; SHANNON, S. E. Three approaches to qualitative content analysis. Qualitative Health Research, v. 15, n. 9, p. 1277-1288, Nov 2005.
/*ref*/HSU, C. H.; CHANG, A. Y.; KUO, H. M. Data mining QFD for the dynamic forecasting of life cycle under green supply Chain. WSEAS Transactions on Computers, v. 11, n. 1, p. 1- 10, 2012.
/*ref*/JIANG, J. C.; SHIU, M. L.; TU, M. H. Quality function deployment (QFD) technology designed for contract manufacturing. TQM Magazine, v. 19, n. 4, p. 291-307, 2007.
/*ref*/KARSAK, E. E.; DURSUN, M. An integrated supplier selection methodology incorporating QFD and DEA with imprecise data. Expert Systems with Applications, v. 41, p. 6995-7004, 2014.
/*ref*/KUBOTA, F. I.; MIGUEL, P. A. C. Modularidade e desdobramento da função qualidade: uma análise teórica de publicações. Revista Gestão Industrial, v. 9, n. 3, p. 700-726, 2013.
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dc.rights.driver.fl_str_mv Direitos autorais 2022 Revista Valore
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2022 Revista Valore
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv FaSF
publisher.none.fl_str_mv FaSF
dc.source.none.fl_str_mv Revista Valore; v. 7 (2022): Caderno Temático - Artigos - I CONACE - Congresso Nacional de Engenharia; 50-66
2526-043X
2525-9008
10.22408/reva702022
reponame:Revista Valore (Online)
instname:Faculdade Sul Fluminense (FASF)
instacron:FASF
instname_str Faculdade Sul Fluminense (FASF)
instacron_str FASF
institution FASF
reponame_str Revista Valore (Online)
collection Revista Valore (Online)
repository.name.fl_str_mv Revista Valore (Online) - Faculdade Sul Fluminense (FASF)
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