Internal communication: relationship between company and workers, a case study

Detalhes bibliográficos
Autor(a) principal: Araujo, Denise Castilhos de
Data de Publicação: 2012
Outros Autores: Simanski, Elida Sandra Soares, Quevedo, Daniela Muller de
Tipo de documento: Artigo
Idioma: eng
por
Título da fonte: BBR. Brazilian Business Review (English edition. Online)
Texto Completo: http://www.bbronline.com.br/index.php/bbr/article/view/277
Resumo: This article presents the results of a case study of a synthetic leather company in Novo Hamburgo (Rio Grande do Sul), aiming to discover the perception of its workers regarding the firm’s internal communication and the possible relationship with the different sectors of those interviewed. A questionnaire was given to the employees in various sectors of the company and their responses were analyzed and compared to the findings reported by other authors in similar studies. The results show that communication is determined by emotional, psychological and situational factors, as well as personal perception, all of which should be considered in the communication process.
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spelling Internal communication: relationship between company and workers, a case studyComunicação Interna: relação entre empresa e colaboradores, um estudo de casoInternal communicationstrategyorganizationComunicação internaestratégiaorganizaçãoThis article presents the results of a case study of a synthetic leather company in Novo Hamburgo (Rio Grande do Sul), aiming to discover the perception of its workers regarding the firm’s internal communication and the possible relationship with the different sectors of those interviewed. A questionnaire was given to the employees in various sectors of the company and their responses were analyzed and compared to the findings reported by other authors in similar studies. The results show that communication is determined by emotional, psychological and situational factors, as well as personal perception, all of which should be considered in the communication process.Este texto apresenta os resultados de um estudo de caso de uma empresa de laminados sintéticos de Novo Hamburgo (RS), o qual teve como objetivo verificar a percepção dos funcionários no que diz respeito à comunicação interna dessa empresa e a possível relação com os diferentes setores dos entrevistados. Neste estudo, foram aplicados questionários com os colaboradores dos diversos setores da empresa, e suas respostas foram analisadas e relacionadas com a literatura da área de estudo. Pode-se perceber que a comunicação é determinada por fatores emocionais, psicológicos, situacionais e, também, pela percepção pessoal, os quais devem ser considerados no processo comunicacional.FUCAPE Business Shool2012-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed ArticleArtigo revisado pelos paresapplication/pdfapplication/pdfhttp://www.bbronline.com.br/index.php/bbr/article/view/27710.15728/bbr.2012.9.1.3Brazilian Business Review; Vol. 9 No. 1 (2012): January to March 2012; 43-59Brazilian Business Review; v. 9 n. 1 (2012): Janeiro a Março de 2012; 43-591808-23861807-734Xreponame:BBR. Brazilian Business Review (English edition. Online)instname:Fucape Business School (FBS)instacron:FBSengporhttp://www.bbronline.com.br/index.php/bbr/article/view/277/423http://www.bbronline.com.br/index.php/bbr/article/view/277/424Araujo, Denise Castilhos deSimanski, Elida Sandra SoaresQuevedo, Daniela Muller deinfo:eu-repo/semantics/openAccess2018-11-06T19:55:19Zoai:ojs.pkp.sfu.ca:article/277Revistahttps://www.bbronline.com.br/index.php/bbr/indexONGhttp://www.bbronline.com.br/index.php/bbr/oai|| bbronline@bbronline.com.br1808-23861808-2386opendoar:2018-11-06T19:55:19BBR. Brazilian Business Review (English edition. Online) - Fucape Business School (FBS)false
dc.title.none.fl_str_mv Internal communication: relationship between company and workers, a case study
Comunicação Interna: relação entre empresa e colaboradores, um estudo de caso
title Internal communication: relationship between company and workers, a case study
spellingShingle Internal communication: relationship between company and workers, a case study
Araujo, Denise Castilhos de
Internal communication
strategy
organization
Comunicação interna
estratégia
organização
title_short Internal communication: relationship between company and workers, a case study
title_full Internal communication: relationship between company and workers, a case study
title_fullStr Internal communication: relationship between company and workers, a case study
title_full_unstemmed Internal communication: relationship between company and workers, a case study
title_sort Internal communication: relationship between company and workers, a case study
author Araujo, Denise Castilhos de
author_facet Araujo, Denise Castilhos de
Simanski, Elida Sandra Soares
Quevedo, Daniela Muller de
author_role author
author2 Simanski, Elida Sandra Soares
Quevedo, Daniela Muller de
author2_role author
author
dc.contributor.author.fl_str_mv Araujo, Denise Castilhos de
Simanski, Elida Sandra Soares
Quevedo, Daniela Muller de
dc.subject.por.fl_str_mv Internal communication
strategy
organization
Comunicação interna
estratégia
organização
topic Internal communication
strategy
organization
Comunicação interna
estratégia
organização
description This article presents the results of a case study of a synthetic leather company in Novo Hamburgo (Rio Grande do Sul), aiming to discover the perception of its workers regarding the firm’s internal communication and the possible relationship with the different sectors of those interviewed. A questionnaire was given to the employees in various sectors of the company and their responses were analyzed and compared to the findings reported by other authors in similar studies. The results show that communication is determined by emotional, psychological and situational factors, as well as personal perception, all of which should be considered in the communication process.
publishDate 2012
dc.date.none.fl_str_mv 2012-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Artigo revisado pelos pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www.bbronline.com.br/index.php/bbr/article/view/277
10.15728/bbr.2012.9.1.3
url http://www.bbronline.com.br/index.php/bbr/article/view/277
identifier_str_mv 10.15728/bbr.2012.9.1.3
dc.language.iso.fl_str_mv eng
por
language eng
por
dc.relation.none.fl_str_mv http://www.bbronline.com.br/index.php/bbr/article/view/277/423
http://www.bbronline.com.br/index.php/bbr/article/view/277/424
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv FUCAPE Business Shool
publisher.none.fl_str_mv FUCAPE Business Shool
dc.source.none.fl_str_mv Brazilian Business Review; Vol. 9 No. 1 (2012): January to March 2012; 43-59
Brazilian Business Review; v. 9 n. 1 (2012): Janeiro a Março de 2012; 43-59
1808-2386
1807-734X
reponame:BBR. Brazilian Business Review (English edition. Online)
instname:Fucape Business School (FBS)
instacron:FBS
instname_str Fucape Business School (FBS)
instacron_str FBS
institution FBS
reponame_str BBR. Brazilian Business Review (English edition. Online)
collection BBR. Brazilian Business Review (English edition. Online)
repository.name.fl_str_mv BBR. Brazilian Business Review (English edition. Online) - Fucape Business School (FBS)
repository.mail.fl_str_mv || bbronline@bbronline.com.br
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