The critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach

• Autor(a) principal: Lo, May Chiun
• Data de Publicação: 2016
• Outros Autores: Wang, Yin Chai, Constance, Rinen Justin Wah, Ramayah, Thurasamy
• Tipo de documento: Artigo
• Idioma: eng; por
• Título da fonte: Revista Brasileira de Gestão de Negócios (Online)
• Texto Completo: https://rbgn.fecap.br/RBGN/article/view/3058
• topic: Top management support; customer focus; employee orientation; technology orientation; entrepreneurial orientation; Management; Apoio da alta administração; foco no cliente; orientação ao funcionário; orientação tecnológica; orientação empreendedora.

Purpose – This paper seeks to examine the relationship between thedeterminants of organizational performance such as top managementsupport, customer focus, employees’ orientation, technologyorientation, and entrepreneurial orientation in Malaysia.Design/methodology/approach – A quantitative research design wasapplied for this study. Data was collected through survey questionnairesapplied to business owners and senior managers working in SMEslocated in three Malaysian states, using purposive sampling technique.SmartPLS 2.0 (M3) was applied to test the hypotheses.Findings – The findings suggest that both technology andentrepreneurial orientations are significant success factors for SMEsin terms of financial and non-financial performance. In addition, topmanagement support is found to be significantly and positively relatedto financial performance.Originality/value – The empirical analysis indicates that technologyorientation and entrepreneurial orientation add more value toorganizational performance. Therefore, it is vital for SMEs to focus onthese two critical success factors in order to improve their performance.