Values in communitarian police services: the Block Patrol Program under the means end-chain theory view
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista de Administração Pública |
Texto Completo: | https://periodicos.fgv.br/rap/article/view/7088 |
Resumo: | The increase of violence, the more intense citizen’s search for security contributed for a new model of police offered by government which is the “community police”. This kind of police is developed in many countries in order to create a close relationship with the society. It is focused on the partnership between society and police to develop jointly an improved people’s welfare. This paper’s objective is to make an analysis, under the means end-chain theory, of the values structure of the users of “Block patrol” a community police created in a capital city of the northeast of Brazil. First, this study identifies the main attributes of the services as attendance speed, nice clothing, credibility. The second step was to relate these attributes to the consequences to the user. These main attributes perceived by these users and the relation between these and its consequences lead to the values. The laddering technique was used which allowed the construction of the hierarchical value map showing the user’s behavior after the service experience. This map shows the main relationship with the attributes, consequences and values, allowing insights to an effective communication strategy. The values identified were: love, friendship, citizenship, happiness, honesty and satisfaction. |
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Values in communitarian police services: the Block Patrol Program under the means end-chain theory viewValores em serviços de policiamento comunitário: o Programa Ronda do Quarteirão sob a ótica da teoria da cadeia de meios e finsconsumer’s behaviorcommunitarian policevaluestheory means end-chainladdering.comportamento do consumidorpoliciamento comunitáriovalorescadeia de meios e finsladdering.The increase of violence, the more intense citizen’s search for security contributed for a new model of police offered by government which is the “community police”. This kind of police is developed in many countries in order to create a close relationship with the society. It is focused on the partnership between society and police to develop jointly an improved people’s welfare. This paper’s objective is to make an analysis, under the means end-chain theory, of the values structure of the users of “Block patrol” a community police created in a capital city of the northeast of Brazil. First, this study identifies the main attributes of the services as attendance speed, nice clothing, credibility. The second step was to relate these attributes to the consequences to the user. These main attributes perceived by these users and the relation between these and its consequences lead to the values. The laddering technique was used which allowed the construction of the hierarchical value map showing the user’s behavior after the service experience. This map shows the main relationship with the attributes, consequences and values, allowing insights to an effective communication strategy. The values identified were: love, friendship, citizenship, happiness, honesty and satisfaction.O crescimento da violência, a preocupação mais intensa dos cidadãos pela busca da segurança e as estratégiasgerenciais adotadas por organizações privadas contribuíram para que as organizações policiaisadotassem um novo modelo de policiamento — “o policiamento comunitário”, com foco na parceriaentre a sociedade e a polícia para juntos melhorarem a sensação de bem-estar das pessoas. Este artigotem como objetivo analisar, sob a ótica da teoria da cadeia de meios e fins, a estrutura de valores dosusuários dos serviços de policiamento comunitário: o Ronda do Quarteirão na cidade de Fortaleza(CE), tomando como base a identificação de atributos do serviço percebidos por estes usuários e dasrelações entre os atributos e suas consequências na utilização do serviço com os valores pessoais dosindivíduos. Utilizou-se a técnica de laddering que permite a construção do mapa hierárquico de valor,evidenciando os elementos que caracterizam o comportamento dos consumidores ao utilizarem tal serviço.Os resultados mostram a preocupação dos usuários dos seviços do Ronda do Quarteirão em atingiro bem-estar que poderá ser adquirido na realização dos valores: amar o que faz, amizade, cidadania,defender a pátria, felicidade, honestidade, satisfação, segurança e sentir-se útil à sociedade.Fundação Getulio Vargas (FGV EBAPE)2012-12-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/rap/article/view/7088Brazilian Journal of Public Administration; Vol. 46 No. 1 (2012); 333 a 357Revista de Administração Pública; Vol. 46 Núm. 1 (2012); 333 a 357Revista de Administração Pública; v. 46 n. 1 (2012); 333 a 3571982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/rap/article/view/7088/5643Pinto, Liliane AraújoMurakami, Luiz CarlosPimenta, Márcio LopesNunes, Natália de Senainfo:eu-repo/semantics/openAccess2021-11-17T20:46:54Zoai:ojs.periodicos.fgv.br:article/7088Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2021-11-17T20:46:54Revista de Administração Pública - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view Valores em serviços de policiamento comunitário: o Programa Ronda do Quarteirão sob a ótica da teoria da cadeia de meios e fins |
title |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
spellingShingle |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view Pinto, Liliane Araújo consumer’s behavior communitarian police values theory means end-chain laddering. comportamento do consumidor policiamento comunitário valores cadeia de meios e fins laddering. |
title_short |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
title_full |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
title_fullStr |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
title_full_unstemmed |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
title_sort |
Values in communitarian police services: the Block Patrol Program under the means end-chain theory view |
author |
Pinto, Liliane Araújo |
author_facet |
Pinto, Liliane Araújo Murakami, Luiz Carlos Pimenta, Márcio Lopes Nunes, Natália de Sena |
author_role |
author |
author2 |
Murakami, Luiz Carlos Pimenta, Márcio Lopes Nunes, Natália de Sena |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Pinto, Liliane Araújo Murakami, Luiz Carlos Pimenta, Márcio Lopes Nunes, Natália de Sena |
dc.subject.por.fl_str_mv |
consumer’s behavior communitarian police values theory means end-chain laddering. comportamento do consumidor policiamento comunitário valores cadeia de meios e fins laddering. |
topic |
consumer’s behavior communitarian police values theory means end-chain laddering. comportamento do consumidor policiamento comunitário valores cadeia de meios e fins laddering. |
description |
The increase of violence, the more intense citizen’s search for security contributed for a new model of police offered by government which is the “community police”. This kind of police is developed in many countries in order to create a close relationship with the society. It is focused on the partnership between society and police to develop jointly an improved people’s welfare. This paper’s objective is to make an analysis, under the means end-chain theory, of the values structure of the users of “Block patrol” a community police created in a capital city of the northeast of Brazil. First, this study identifies the main attributes of the services as attendance speed, nice clothing, credibility. The second step was to relate these attributes to the consequences to the user. These main attributes perceived by these users and the relation between these and its consequences lead to the values. The laddering technique was used which allowed the construction of the hierarchical value map showing the user’s behavior after the service experience. This map shows the main relationship with the attributes, consequences and values, allowing insights to an effective communication strategy. The values identified were: love, friendship, citizenship, happiness, honesty and satisfaction. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-12-18 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/7088 |
url |
https://periodicos.fgv.br/rap/article/view/7088 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/7088/5643 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
dc.source.none.fl_str_mv |
Brazilian Journal of Public Administration; Vol. 46 No. 1 (2012); 333 a 357 Revista de Administração Pública; Vol. 46 Núm. 1 (2012); 333 a 357 Revista de Administração Pública; v. 46 n. 1 (2012); 333 a 357 1982-3134 0034-7612 reponame:Revista de Administração Pública instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Revista de Administração Pública |
collection |
Revista de Administração Pública |
repository.name.fl_str_mv |
Revista de Administração Pública - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
||rap@fgv.br |
_version_ |
1798943765966094336 |