Use of indicators for quality in health’s publics services of dentistry: a case report

• Autor(a) principal: Soller, Schelle Aldrei de Lima Da
• Data de Publicação: 2011
• Outros Autores: Regis Filho, Gilsée Ivan
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração Pública
• Texto Completo: https://periodicos.fgv.br/rap/article/view/7010
• topic: indicators; quality; dentistry.; indicadores; qualidade; odontologia.

Quality is a theme very discussed, given the great competition, the need to contain costs and the customers’ largest demand. Demand this that extends the all the types of services, besides the services of health. However, to say that a quality attendance is rendered is not enough it is just necessary to evaluate her and this evaluation can be accomplished by the use of the Indicators of the Quality, that you/they are classified in three groups in health: He/she/you structures, Process and Result. This way, this work intended to select and to test an Indicator of the Quality of each category in a public service of dentistry with the objective of verifying your execution. Being “hours of training or courses supplied by the institution/surgeon dentist/year” the Indicator of Structure selected, “cares with biosafety” the one of Process and “satisfaction of the professional” the one of Result. It is ended that the applied indicators are excellent evaluation instruments and source of data for planning of a service of dentistry.