Resources, control and autonomy in international services management of iT company and subsidiaries

• Autor(a) principal: Scumparim, Daniel
• Data de Publicação: 2012
• Outros Autores: Sacomano Neto, Mário
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração de Empresas
• Texto Completo: https://periodicos.fgv.br/rae/article/view/30454
• topic: Global integrated services management; internationalization models; information technology; subsidiary networks; resources and autonomy in subsidiaries; Gestión de servicios globalmente integrada; modelos de internacionalización; tecnología de la información; redes de subsidiarias; Gestão de serviços globalmente integrada; modelos de internacionalização; tecnologia de informação; redes de subsidiárias; recursos e autonomia das subsidiárias

This study analyzes the characteristics of the Globally Integrated Management Services (GIMS) of a multinational Information Technology and subsidiaries. The study also explores: 1) how the matrix manages resources and deals with the paradox of control and autonomy of the subsidiaries and 2) some differences of the Globally Integrated Management Services (GIMS) the other models of international management: export of services, multinational and transnational. To conduct this research was accompanied GIMS in the deployment of a parent and subsidiary company. The research methodology is qualitative, descriptive and exploratory study, conducted through a case study in parent and subsidiary. Data collection was conducted through interviews with 25 executives of American parent and subsidiary in Brazil. The results show that the adoption of GIMS model generates a relatively utilization of the resources, competencies stimulating local and combines power and control mechanisms of action given matrix with autonomy and independence of the subsidiaries.