Information and Communication Technologies and their Influence on the Temporal and Spatial Experience of Bank Workers

• Autor(a) principal: Bessi, Vânia Gisele
• Data de Publicação: 2015
• Outros Autores: Schreiber, Dusan, Puffal, Daniel Pedro, Tondolo, Vilmar Antonio Gonçalves
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Cadernos EBAPE.BR
• Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/10605
• topic: Information and Communication Technologies. Spatiality and Temporality. Bank Work; Tecnologias de Informação e Comunicação. Espaço-Temporalidade. Trabalho Bancário

This article aims to examine and analyze how work changes, derived from intensive use of information and communication technologies (ICTs), influence the temporal and spatial experience of subjects on everyday bank work activities. The theoretical framework addresses changes in spatiality and temporality, mainly those caused by intensive use of technologies in work processes, and their social consequences. A case study in a Brazilian bank was conducted and 29 bank workers, at various ages, positions, and length of service in the company were interviewed. The study prioritized a qualitative approach in data processing and content analysis of transcribed interviews, prioritizing an understanding of the implicit content in subjects’ speech. The banking sector showed up as an adequate study field to analyze this theme, due to the constant and profound changes it has faced for decades, both regarding its nature and work processes. The need to perform a job in a fast way, associated with the large volume of activities and the reduced number of bank workers, consists in an element that boosts stress and illness among the study participants.