Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Cadernos EBAPE.BR |
Texto Completo: | https://periodicos.fgv.br/cadernosebape/article/view/7184 |
Resumo: | This research is a case study in which an organizational crisis that occurred in a large public hospital within the context of the influenza A (H1N1) pandemic of 2009 was analyzed. This research aimed to analyze the process of organizational crisis, taking into account the sensemaking processes carried out by hospital professionals during the crisis. The theoretical framework was constructed with the themes of organizational crisis and sensemaking as a basis. Data collection was achieved through semi-structured individual interviews, focus groups, and documentary analysis. Content analysis was then carried out. The analysis of the organizational crisis process which occurred in the hospital was performed according to the characterization of the following periods: (I) the period prior to the crisis disruption, when warning and vulnerability signs were observed; (II) the disruptive moment, related to the occurrence of the event triggering the crisis; (III) the acute crisis phase. Our results indicated that the sensemaking processes performed by professionals influence how they acted during the organizational crisis. |
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Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemicCrise organizacional e sensemaking: o caso de um hospital público no contexto da pandemia de influenza A (H1N1)Organizational crisisSensemakingInfluenza A (H1N1) pandemicCrise organizacionalSensemakingPandemia de influenza A (H1N1)This research is a case study in which an organizational crisis that occurred in a large public hospital within the context of the influenza A (H1N1) pandemic of 2009 was analyzed. This research aimed to analyze the process of organizational crisis, taking into account the sensemaking processes carried out by hospital professionals during the crisis. The theoretical framework was constructed with the themes of organizational crisis and sensemaking as a basis. Data collection was achieved through semi-structured individual interviews, focus groups, and documentary analysis. Content analysis was then carried out. The analysis of the organizational crisis process which occurred in the hospital was performed according to the characterization of the following periods: (I) the period prior to the crisis disruption, when warning and vulnerability signs were observed; (II) the disruptive moment, related to the occurrence of the event triggering the crisis; (III) the acute crisis phase. Our results indicated that the sensemaking processes performed by professionals influence how they acted during the organizational crisis.Esta pesquisa é um estudo de caso no qual se analisou uma situação de crise organizacional ocorrida em um hospital público de grande porte no contexto da pandemia de influenza A (H1N1) de 2009. O objetivo da pesquisa foi analisar o processo de crise organizacional, considerando os processos de sensemaking realizados pelos funcionários do hospital durante a crise. O referencial teórico foi construído com base nas temáticas da crise organizacional e do processo de sensemaking. Realizou-se a coleta de dados por meio de entrevistas individuais semiestruturadas, grupos focais e análise documental. Os dados foram submetidos à técnica de análise de conteúdo. A análise do processo de crise organizacional ocorrido no hospital foi realizada a partir da caracterização dos seguintes períodos: (I) o período anterior à ruptura da crise, no qual se verificou a ocorrência de sinais de alerta e de vulnerabilidade; (II) o momento de ruptura, relacionado à ocorrência do evento desencadeador da crise; (III) a fase aguda da crise. Os resultados da pesquisa indicaram que os processos de sensemaking realizados pelos funcionários exerceram influência no modo como eles agiram na crise organizacional.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2012-12-27info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/7184Cadernos EBAPE.BR; Vol. 10 No. 4 (2012); 820 a 840Cadernos EBAPE.BR; Vol. 10 Núm. 4 (2012); 820 a 840Cadernos EBAPE.BR; v. 10 n. 4 (2012); 820 a 8401679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/cadernosebape/article/view/7184/5725Eberle, André DaviCasali, Adriana Machadoinfo:eu-repo/semantics/openAccess2016-10-10T17:33:16Zoai:ojs.periodicos.fgv.br:article/7184Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T09:59:43.198478Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true |
dc.title.none.fl_str_mv |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic Crise organizacional e sensemaking: o caso de um hospital público no contexto da pandemia de influenza A (H1N1) |
title |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
spellingShingle |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic Eberle, André Davi Organizational crisis Sensemaking Influenza A (H1N1) pandemic Crise organizacional Sensemaking Pandemia de influenza A (H1N1) |
title_short |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
title_full |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
title_fullStr |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
title_full_unstemmed |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
title_sort |
Organizational crisis and sensemaking: the case of a public hospital within the context of the influenza A (H1N1) pandemic |
author |
Eberle, André Davi |
author_facet |
Eberle, André Davi Casali, Adriana Machado |
author_role |
author |
author2 |
Casali, Adriana Machado |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Eberle, André Davi Casali, Adriana Machado |
dc.subject.por.fl_str_mv |
Organizational crisis Sensemaking Influenza A (H1N1) pandemic Crise organizacional Sensemaking Pandemia de influenza A (H1N1) |
topic |
Organizational crisis Sensemaking Influenza A (H1N1) pandemic Crise organizacional Sensemaking Pandemia de influenza A (H1N1) |
description |
This research is a case study in which an organizational crisis that occurred in a large public hospital within the context of the influenza A (H1N1) pandemic of 2009 was analyzed. This research aimed to analyze the process of organizational crisis, taking into account the sensemaking processes carried out by hospital professionals during the crisis. The theoretical framework was constructed with the themes of organizational crisis and sensemaking as a basis. Data collection was achieved through semi-structured individual interviews, focus groups, and documentary analysis. Content analysis was then carried out. The analysis of the organizational crisis process which occurred in the hospital was performed according to the characterization of the following periods: (I) the period prior to the crisis disruption, when warning and vulnerability signs were observed; (II) the disruptive moment, related to the occurrence of the event triggering the crisis; (III) the acute crisis phase. Our results indicated that the sensemaking processes performed by professionals influence how they acted during the organizational crisis. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-12-27 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/7184 |
url |
https://periodicos.fgv.br/cadernosebape/article/view/7184 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/7184/5725 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
dc.source.none.fl_str_mv |
Cadernos EBAPE.BR; Vol. 10 No. 4 (2012); 820 a 840 Cadernos EBAPE.BR; Vol. 10 Núm. 4 (2012); 820 a 840 Cadernos EBAPE.BR; v. 10 n. 4 (2012); 820 a 840 1679-3951 reponame:Cadernos EBAPE.BR instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos EBAPE.BR |
collection |
Cadernos EBAPE.BR |
repository.name.fl_str_mv |
Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosebape@fgv.br||cadernosebape@fgv.br |
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