Relações entre trabalho, consumo e criação de valor para as organizações: o caso Trendwatching

• Autor(a) principal: Guimarães, Rosana Córdova
• Data de Publicação: 2016
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
• Texto Completo: http://hdl.handle.net/10438/16744
• topic: Value; Immaterial labor; Consumption; Co-creation; Valor; Trabalho imaterial; Consumo; Co-criação; Administração de empresas; Consumo (Economia); Valor (Economia); Marketing; Comportamento do consumidor

The goal of this thesis is to understand, from the work and consumption categories, how the relation of collaboration networks from a consumer trends firm named Trendwatching are established. Academically, recent literature reveals the emergence of new concepts such as prosumer, co-creation and productive publics in order to explain the changes in the working world that increasingly involve consumer participation so that the value is accomplished. Thus, the theoretical foundations that support this thesis provide details on the concepts of value, immaterial labor, consumption and their interrelations. Data collection occurred mostly at the company's headquarters in London during the year 2015, consisting of: (1) 31 semi-structured interviews with spotters, employees and customers of the company; (2) Field observation for three months, the period recorded in field notes; (3) Data obtained by virtual means, through the website of Trendwatching. Data were analyzed using content analysis where, from a derivation process, 49 initial, 10 intermediate and 3 final categories were found. Through a derivation process 10 intermediate categories were reached: (1) who the spotter is; (2) search for information by the spotter; (3) motivation and reward of spotters; (4) spotters and TW:IN community; (5) formation of spotters; (6) Trendwatching image; (7) Working environment; (8) What Trendwatching sells; (9) database; (10) trends. With these intermediate categories in hand, a derivation process was held once again to reach the final categories, which are: (1) spotters; (2) work; (3) information. The survey results show that the spotter - the individual that makes up the network collaboration of Trendwatching - is the main product / service sold by the company. From the final categories, we turn back to the question of the research, in order to provide contributions from this thesis to the field, which are: (a) to broaden the discussion about value creation in organizational studies, identifying different concepts and new forms of ownership of the capital value involved in the interactions and interfaces between work and consumption; (b) demonstrate how the operationalization of content analysis can assist in organizing virtual empirical data (site analysis); (c) encourage the performance of case studies more frequently in organizations where the work is immaterial by excellence.