Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , , |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/10024 |
Resumo: | The Planning, Budget and Management Secretariat of São Paulo City (Secretaria de Planejamento, Orçamento e Gestão da Cidade de São Paulo), SEMPLA, through the Coordinating body of Economic Studies (Coordenadoria de Estudos Econômicos), CDEC, requested a study aimed at compiling information on expenditures and consumption in all PMSP services related to water supply, electricity and telephony system, known as utilities, as well as the presentation of a set of recommendations for rationalizing expenditures and improving the management model. The received data were analyzed separately for each of the utility services. Water and electricity have been analyzed the historical record of commitment values and the records of consumption, not applicable in telephony service because of the absence of such information. Simultaneously with the diagnosis, were also studied processes for payments of bills, mostly to identify the form to approve the services. Meetings were held with the main executives of these processes for the formulation of explanatory models of existing problems, with the aid of tool management analysis and research with the managers responsible for units of consumption. From the compilation of these elements, a specific diagnosis was established for each utility and a more comprehensive understanding of structural and functional limitations of the current management group – Concessions Group (Grupo das Concessionárias). As a result, a separate list of recommendations and Project mandates, indicating the necessary steps to improve the management process, reducing consumption and achieving better demonstration of the effectiveness of expenditure. |
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Dantas, Maurício Geraldo da SilvaLima, Eduardo Tavares deRocha, Afrânio Cosmo Gonçalves daSilva, Ricardo Pereira daEscolas::EAESPVarela, Carmen Augusta2012-09-17T13:24:14Z2012-09-17T13:24:14Z2012-08-22http://hdl.handle.net/10438/10024The Planning, Budget and Management Secretariat of São Paulo City (Secretaria de Planejamento, Orçamento e Gestão da Cidade de São Paulo), SEMPLA, through the Coordinating body of Economic Studies (Coordenadoria de Estudos Econômicos), CDEC, requested a study aimed at compiling information on expenditures and consumption in all PMSP services related to water supply, electricity and telephony system, known as utilities, as well as the presentation of a set of recommendations for rationalizing expenditures and improving the management model. The received data were analyzed separately for each of the utility services. Water and electricity have been analyzed the historical record of commitment values and the records of consumption, not applicable in telephony service because of the absence of such information. Simultaneously with the diagnosis, were also studied processes for payments of bills, mostly to identify the form to approve the services. Meetings were held with the main executives of these processes for the formulation of explanatory models of existing problems, with the aid of tool management analysis and research with the managers responsible for units of consumption. From the compilation of these elements, a specific diagnosis was established for each utility and a more comprehensive understanding of structural and functional limitations of the current management group – Concessions Group (Grupo das Concessionárias). As a result, a separate list of recommendations and Project mandates, indicating the necessary steps to improve the management process, reducing consumption and achieving better demonstration of the effectiveness of expenditure.A Secretaria de Planejamento, Orçamento e Gestão da Prefeitura da Cidade de São Paulo, SEMPLA, através da Coordenadoria de Estudos Econômicos, CDEC, solicitou estudo sobre gastos e consumo referentes aos serviços de fornecimento de água, energia elétrica e telefonia, conhecidos como utilities, bem como a apresentação de um conjunto de recomendações para racionalização desses gastos e o aperfeiçoamento de seu modelo de gestão. Os dados recebidos foram analisados de forma separada para cada uma das utilities. Em relação à água e energia elétrica foi analisado o registro histórico de valores empenhados e os registros de consumo, fato que não pode ser repetido para telefonia em razão da ausência de informações dessa natureza. Simultaneamente ao diagnóstico, também foram estudados os processos relativos aos pagamentos das contas, principalmente para identificação da forma de aceite dos serviços. Foram realizadas reuniões com os principais atores desses processos para formulação de modelos explicativos dos problemas presumidamente existentes, com auxilio da ferramenta de análise de gestão e pesquisa junto aos gestores responsáveis pelas unidades de consumo. A partir da compilação desses elementos, se estabeleceu um diagnóstico específico por utility e um mais abrangente para entendimento das limitações estruturais e funcionais do atual grupo gestor – Grupo das Concessionárias. Como resultado, foi concebido um rol de recomendações e Project mandates, com a indicação das providências necessárias para aperfeiçoamento do processo de gestão, redução do consumo e melhor demonstração da efetividade das despesas.porUtilitiesConsumo de águaEnergia elétricaTelefoniaAdministração públicaServiços de utilidade pública - São Paulo (SP)Energia elétrica - Consumo - São Paulo (SP)Água - Consumo - São Paulo (SP)Propostas para melhoria da gestão de utilities na Prefeitura de São Pauloinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALPropostas para melhoria da gestão de utilities na prefeitura de São Paulo.pdfPropostas para melhoria da gestão de utilities na prefeitura de São 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19:15:24.212open.accessoai:repositorio.fgv.br:10438/10024https://repositorio.fgv.brRepositório InstitucionalPRIhttp://bibliotecadigital.fgv.br/dspace-oai/requestopendoar:39742023-11-09T19:15:24Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas 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 |
dc.title.por.fl_str_mv |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
title |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
spellingShingle |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo Dantas, Maurício Geraldo da Silva Utilities Consumo de água Energia elétrica Telefonia Administração pública Serviços de utilidade pública - São Paulo (SP) Energia elétrica - Consumo - São Paulo (SP) Água - Consumo - São Paulo (SP) |
title_short |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
title_full |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
title_fullStr |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
title_full_unstemmed |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
title_sort |
Propostas para melhoria da gestão de utilities na Prefeitura de São Paulo |
author |
Dantas, Maurício Geraldo da Silva |
author_facet |
Dantas, Maurício Geraldo da Silva Lima, Eduardo Tavares de Rocha, Afrânio Cosmo Gonçalves da Silva, Ricardo Pereira da |
author_role |
author |
author2 |
Lima, Eduardo Tavares de Rocha, Afrânio Cosmo Gonçalves da Silva, Ricardo Pereira da |
author2_role |
author author author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.author.fl_str_mv |
Dantas, Maurício Geraldo da Silva Lima, Eduardo Tavares de Rocha, Afrânio Cosmo Gonçalves da Silva, Ricardo Pereira da |
dc.contributor.advisor1.fl_str_mv |
Varela, Carmen Augusta |
contributor_str_mv |
Varela, Carmen Augusta |
dc.subject.eng.fl_str_mv |
Utilities |
topic |
Utilities Consumo de água Energia elétrica Telefonia Administração pública Serviços de utilidade pública - São Paulo (SP) Energia elétrica - Consumo - São Paulo (SP) Água - Consumo - São Paulo (SP) |
dc.subject.por.fl_str_mv |
Consumo de água Energia elétrica Telefonia |
dc.subject.area.por.fl_str_mv |
Administração pública |
dc.subject.bibliodata.por.fl_str_mv |
Serviços de utilidade pública - São Paulo (SP) Energia elétrica - Consumo - São Paulo (SP) Água - Consumo - São Paulo (SP) |
description |
The Planning, Budget and Management Secretariat of São Paulo City (Secretaria de Planejamento, Orçamento e Gestão da Cidade de São Paulo), SEMPLA, through the Coordinating body of Economic Studies (Coordenadoria de Estudos Econômicos), CDEC, requested a study aimed at compiling information on expenditures and consumption in all PMSP services related to water supply, electricity and telephony system, known as utilities, as well as the presentation of a set of recommendations for rationalizing expenditures and improving the management model. The received data were analyzed separately for each of the utility services. Water and electricity have been analyzed the historical record of commitment values and the records of consumption, not applicable in telephony service because of the absence of such information. Simultaneously with the diagnosis, were also studied processes for payments of bills, mostly to identify the form to approve the services. Meetings were held with the main executives of these processes for the formulation of explanatory models of existing problems, with the aid of tool management analysis and research with the managers responsible for units of consumption. From the compilation of these elements, a specific diagnosis was established for each utility and a more comprehensive understanding of structural and functional limitations of the current management group – Concessions Group (Grupo das Concessionárias). As a result, a separate list of recommendations and Project mandates, indicating the necessary steps to improve the management process, reducing consumption and achieving better demonstration of the effectiveness of expenditure. |
publishDate |
2012 |
dc.date.accessioned.fl_str_mv |
2012-09-17T13:24:14Z |
dc.date.available.fl_str_mv |
2012-09-17T13:24:14Z |
dc.date.issued.fl_str_mv |
2012-08-22 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/10024 |
url |
http://hdl.handle.net/10438/10024 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
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Fundação Getulio Vargas (FGV) |
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FGV |
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FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
bitstream.url.fl_str_mv |
https://repositorio.fgv.br/bitstreams/53de16cb-6d72-4fea-89c4-ccbdd37f0e73/download https://repositorio.fgv.br/bitstreams/320ac22b-f226-4aad-8568-4a032e12ea9d/download https://repositorio.fgv.br/bitstreams/b0aa602b-37d0-48e6-9521-175342fa312b/download https://repositorio.fgv.br/bitstreams/11d9c974-5ba6-4b96-ba0d-c5212737efb8/download |
bitstream.checksum.fl_str_mv |
d71794b85d348e9871acf6fff0cfd690 dfb340242cced38a6cca06c627998fa1 168d43154fbec8dfd3a0d48fa3d68e17 da57e9e668fc07c1bb2057df7d189770 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
|
_version_ |
1810023978781114368 |