São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Outros Autores: | , |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/12070 |
Resumo: | This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines. |
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Repositório Institucional do FGV (FGV Repositório Digital) |
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3974 |
spelling |
Laham, Fernanda Gomes CorreaÁvila, Cassiano Quevedo Rosas deRodrigues, Juliana de SouzaEscolas::EAESPCunha, Maria Alexandra Viegas Cortez daBiderman, CiroPacheco, Regina Silvia Viotto MonteiroVaz, José CarlosCunha, Maria Alexandra Viegas Cortez da2014-10-02T21:10:14Z2014-10-02T21:10:14Z2014-09-03http://hdl.handle.net/10438/12070This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines.O presente trabalho de conclusão de curso tem por objetivo analisar e propor melhorias para o Sistema de Transporte Coletivo Urbano de Passageiros da Cidade de São Paulo, no que diz respeito, especificamente, ao processo de aplicação de multas aos operadores (concessionários e permissionários), em razão de faltas cometidas em decorrência da prestação de serviço público de transporte coletivo. Para tanto, inicialmente propõe-se o estudo da prestação do serviço público, assim como da política de mobilidade urbana e da estrutura do sistema de transporte coletivo na cidade de São Paulo. A partir desses conceitos, o trabalho pretende descrever detalhadamente o processo administrativo de multas praticado atualmente pela SPTrans, isto é, desde a autuação do operador em campo até o julgamento do último recurso realizado pela Comissão de Infrações e Multas – COMIM. Posteriormente, propõe-se um plano de melhorias e modernização do processo de fiscalização da SPTrans, visando endereçar os problemas identificados durante a elaboração do trabalho e alcançar os objetivos que foram fixados no Termo de Referência: fortalecer a gestão; melhorar a coordenação das áreas e processos envolvidos; inovar e introduzir cultura de inovação; reduzir papel; retirar mão de obra de atividades mecânicas, e realocá-la para atividades criativas do core-business da empresa; aumentar a comunicação interna; revisar procedimentos; mudar a cultura organizacional; melhorar a comunicação com o usuário e outros solicitantes; aumentar a transparência; agilidade no julgamento das multas.porMobilidade urbanaFiscalizaçãoGestão públicaModernização do processo de fiscalizaçãoProcesso administrativo de multasRegime de concessão e permissão de serviço públicoTransporte coletivo urbano de passageirosSão PauloServiço públicoAdministração públicaTransporte urbano - São Paulo 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|
dc.title.por.fl_str_mv |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
title |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
spellingShingle |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo Laham, Fernanda Gomes Correa Mobilidade urbana Fiscalização Gestão pública Modernização do processo de fiscalização Processo administrativo de multas Regime de concessão e permissão de serviço público Transporte coletivo urbano de passageiros São Paulo Serviço público Administração pública Transporte urbano - São Paulo (SP) Administração pública |
title_short |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
title_full |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
title_fullStr |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
title_full_unstemmed |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
title_sort |
São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo |
author |
Laham, Fernanda Gomes Correa |
author_facet |
Laham, Fernanda Gomes Correa Ávila, Cassiano Quevedo Rosas de Rodrigues, Juliana de Souza |
author_role |
author |
author2 |
Ávila, Cassiano Quevedo Rosas de Rodrigues, Juliana de Souza |
author2_role |
author author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.member.none.fl_str_mv |
Cunha, Maria Alexandra Viegas Cortez da Biderman, Ciro Pacheco, Regina Silvia Viotto Monteiro Vaz, José Carlos |
dc.contributor.author.fl_str_mv |
Laham, Fernanda Gomes Correa Ávila, Cassiano Quevedo Rosas de Rodrigues, Juliana de Souza |
dc.contributor.advisor1.fl_str_mv |
Cunha, Maria Alexandra Viegas Cortez da |
contributor_str_mv |
Cunha, Maria Alexandra Viegas Cortez da |
dc.subject.por.fl_str_mv |
Mobilidade urbana Fiscalização Gestão pública Modernização do processo de fiscalização Processo administrativo de multas Regime de concessão e permissão de serviço público Transporte coletivo urbano de passageiros São Paulo Serviço público |
topic |
Mobilidade urbana Fiscalização Gestão pública Modernização do processo de fiscalização Processo administrativo de multas Regime de concessão e permissão de serviço público Transporte coletivo urbano de passageiros São Paulo Serviço público Administração pública Transporte urbano - São Paulo (SP) Administração pública |
dc.subject.area.por.fl_str_mv |
Administração pública |
dc.subject.bibliodata.por.fl_str_mv |
Transporte urbano - São Paulo (SP) Administração pública |
description |
This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines. |
publishDate |
2014 |
dc.date.accessioned.fl_str_mv |
2014-10-02T21:10:14Z |
dc.date.available.fl_str_mv |
2014-10-02T21:10:14Z |
dc.date.issued.fl_str_mv |
2014-09-03 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/12070 |
url |
http://hdl.handle.net/10438/12070 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
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instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
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MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
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repository.mail.fl_str_mv |
|
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