São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo

Detalhes bibliográficos
Autor(a) principal: Laham, Fernanda Gomes Correa
Data de Publicação: 2014
Outros Autores: Ávila, Cassiano Quevedo Rosas de, Rodrigues, Juliana de Souza
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/12070
Resumo: This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines.
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spelling Laham, Fernanda Gomes CorreaÁvila, Cassiano Quevedo Rosas deRodrigues, Juliana de SouzaEscolas::EAESPCunha, Maria Alexandra Viegas Cortez daBiderman, CiroPacheco, Regina Silvia Viotto MonteiroVaz, José CarlosCunha, Maria Alexandra Viegas Cortez da2014-10-02T21:10:14Z2014-10-02T21:10:14Z2014-09-03http://hdl.handle.net/10438/12070This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines.O presente trabalho de conclusão de curso tem por objetivo analisar e propor melhorias para o Sistema de Transporte Coletivo Urbano de Passageiros da Cidade de São Paulo, no que diz respeito, especificamente, ao processo de aplicação de multas aos operadores (concessionários e permissionários), em razão de faltas cometidas em decorrência da prestação de serviço público de transporte coletivo. Para tanto, inicialmente propõe-se o estudo da prestação do serviço público, assim como da política de mobilidade urbana e da estrutura do sistema de transporte coletivo na cidade de São Paulo. A partir desses conceitos, o trabalho pretende descrever detalhadamente o processo administrativo de multas praticado atualmente pela SPTrans, isto é, desde a autuação do operador em campo até o julgamento do último recurso realizado pela Comissão de Infrações e Multas – COMIM. Posteriormente, propõe-se um plano de melhorias e modernização do processo de fiscalização da SPTrans, visando endereçar os problemas identificados durante a elaboração do trabalho e alcançar os objetivos que foram fixados no Termo de Referência: fortalecer a gestão; melhorar a coordenação das áreas e processos envolvidos; inovar e introduzir cultura de inovação; reduzir papel; retirar mão de obra de atividades mecânicas, e realocá-la para atividades criativas do core-business da empresa; aumentar a comunicação interna; revisar procedimentos; mudar a cultura organizacional; melhorar a comunicação com o usuário e outros solicitantes; aumentar a transparência; agilidade no julgamento das multas.porMobilidade urbanaFiscalizaçãoGestão públicaModernização do processo de fiscalizaçãoProcesso administrativo de multasRegime de concessão e permissão de serviço públicoTransporte coletivo urbano de passageirosSão PauloServiço públicoAdministração públicaTransporte urbano - São Paulo 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dc.title.por.fl_str_mv São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
title São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
spellingShingle São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
Laham, Fernanda Gomes Correa
Mobilidade urbana
Fiscalização
Gestão pública
Modernização do processo de fiscalização
Processo administrativo de multas
Regime de concessão e permissão de serviço público
Transporte coletivo urbano de passageiros
São Paulo
Serviço público
Administração pública
Transporte urbano - São Paulo (SP)
Administração pública
title_short São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
title_full São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
title_fullStr São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
title_full_unstemmed São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
title_sort São Paulo Transporte S.A. - SPTRANS: modernização do processo de fiscalização para melhoria do desempenho do sistema de transporte coletivo urbano da cidade de São Paulo
author Laham, Fernanda Gomes Correa
author_facet Laham, Fernanda Gomes Correa
Ávila, Cassiano Quevedo Rosas de
Rodrigues, Juliana de Souza
author_role author
author2 Ávila, Cassiano Quevedo Rosas de
Rodrigues, Juliana de Souza
author2_role author
author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EAESP
dc.contributor.member.none.fl_str_mv Cunha, Maria Alexandra Viegas Cortez da
Biderman, Ciro
Pacheco, Regina Silvia Viotto Monteiro
Vaz, José Carlos
dc.contributor.author.fl_str_mv Laham, Fernanda Gomes Correa
Ávila, Cassiano Quevedo Rosas de
Rodrigues, Juliana de Souza
dc.contributor.advisor1.fl_str_mv Cunha, Maria Alexandra Viegas Cortez da
contributor_str_mv Cunha, Maria Alexandra Viegas Cortez da
dc.subject.por.fl_str_mv Mobilidade urbana
Fiscalização
Gestão pública
Modernização do processo de fiscalização
Processo administrativo de multas
Regime de concessão e permissão de serviço público
Transporte coletivo urbano de passageiros
São Paulo
Serviço público
topic Mobilidade urbana
Fiscalização
Gestão pública
Modernização do processo de fiscalização
Processo administrativo de multas
Regime de concessão e permissão de serviço público
Transporte coletivo urbano de passageiros
São Paulo
Serviço público
Administração pública
Transporte urbano - São Paulo (SP)
Administração pública
dc.subject.area.por.fl_str_mv Administração pública
dc.subject.bibliodata.por.fl_str_mv Transporte urbano - São Paulo (SP)
Administração pública
description This end-of course paper aims to analyze the System of Public Transport Urban Passenger City of São Paulo and propose improvements to it, with regard specifically to the process of enforcement of fines to operators (concession and permission holders) by reason of misconduct in the performance of public services of transportation. In order to do so, the study of public service delivery is proposed, as well as the study of urban mobility policy and the structure of the public transport system in the city of São Paulo. Having defined such concepts, the paper, then, aims to describe in detail the administrative process of enforcement of fines currently practiced by SPTrans – from the assessment of the operator in the field to the trial performed by the Commission of Offences and Penalties - CONIM. Subsequently, we propose a plan for improvement and modernization of SPTrans process of enforcement of fines, aiming to address the problems identified during the elaboration of this paper and achieve the goals that were set out in the Terms of Reference: management strengthening; improve coordination of areas and processes involved; innovate and introduce innovation culture; reducing paper; withdraw employees from mechanical activities and relocate them to creative core business activities; increase internal communication; review procedures; change the organizational culture; improve communication with the user and other stakeholders; increase transparency; agility trial related to enforcement of fines.
publishDate 2014
dc.date.accessioned.fl_str_mv 2014-10-02T21:10:14Z
dc.date.available.fl_str_mv 2014-10-02T21:10:14Z
dc.date.issued.fl_str_mv 2014-09-03
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/12070
url http://hdl.handle.net/10438/12070
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