Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/16530 |
Resumo: | Implement a Shared Services Center (SSC) is a practice currently used by both Brazilian companies and in other countries to standardize processes, optimize resources and reduce costs, allowing its operating units are engaged in their activities end, leaving ordinary activities (transactional ) in support of SSC and responsibility. On the other hand, the areas of Environment, Occupational Health and Safety (EHS) have an important role in most companies, given that the management of the health and safety of the company's employees are under their responsibility. The objective of this study is to analyze the feasibility and identify the activities for integrating the results related to EHS in a Shared Services Center (SSC). To meet this goal, we chose to adopt as a research methodology, in addition to literature review, a case study in a multinational company operating in the mining segments, Logistics, Energy, Oil and Gas and Entertainment. The data collected allowed a comparison between the studied literature and the case study. The results showed that the mapping of the processes EHS area was essential to challenge existing processes, generating organizational performance improvement opportunities to identify critical interfaces and, above all, basis for creating SAP implementation. This structured process mapping allowed also reduce costs in product development and services, integration gaps between areas and promote improvement of organizational performance, and is an excellent tool for better understanding of the current processes and elimination or simplification of those in need changes. |
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Bezerra, Raul Roberto AlleEscolas::EBAPERego, Marcos LopezFerreira, Luís Fernando FilardiIrigaray, Hélio Arthur2016-05-16T16:40:03Z2016-05-16T16:40:03Z2015-12-01BEZERRA, Raul Roberto Alle. Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015.http://hdl.handle.net/10438/16530Implement a Shared Services Center (SSC) is a practice currently used by both Brazilian companies and in other countries to standardize processes, optimize resources and reduce costs, allowing its operating units are engaged in their activities end, leaving ordinary activities (transactional ) in support of SSC and responsibility. On the other hand, the areas of Environment, Occupational Health and Safety (EHS) have an important role in most companies, given that the management of the health and safety of the company's employees are under their responsibility. The objective of this study is to analyze the feasibility and identify the activities for integrating the results related to EHS in a Shared Services Center (SSC). To meet this goal, we chose to adopt as a research methodology, in addition to literature review, a case study in a multinational company operating in the mining segments, Logistics, Energy, Oil and Gas and Entertainment. The data collected allowed a comparison between the studied literature and the case study. The results showed that the mapping of the processes EHS area was essential to challenge existing processes, generating organizational performance improvement opportunities to identify critical interfaces and, above all, basis for creating SAP implementation. This structured process mapping allowed also reduce costs in product development and services, integration gaps between areas and promote improvement of organizational performance, and is an excellent tool for better understanding of the current processes and elimination or simplification of those in need changes.Implantar um Centro de serviços Compartilhados (CSC) é uma prática atualmente utilizada tanto por empresas brasileiras quanto em outros países para padronizar processos, otimizar recursos e reduzir custos, permitindo que suas unidades operacionais se dediquem as suas atividades fim, deixando as atividades comuns (transacionais) sob suporte e responsabilidade do CSC. De outro lado, as áreas de Saúde Ocupacional e Meio Ambiente (SSMA) têm importante papel em grande parte das empresas, tendo em vista que a gestão da saúde e segurança dos empregados da empresa está sob sua responsabilidade. O objetivo deste trabalho é analisar a viabilidade e identificar os resultados da inserção de atividades relacionadas à SSMA em um Centro de Serviços Compartilhados (CSC). Para cumprir esse objetivo, optou-se por adotar como metodologia de pesquisa, além do levantamento bibliográfico, um estudo de caso em uma empresa multinacional atuante nos segmentos de Mineração, Logística, Energia, Óleo e Gás e Entretenimento. Os dados coletados permitiram uma comparação entre a bibliografia pesquisada e o estudo de caso realizado. Os resultados mostraram que o mapeamento dos processos da área de SSMA foi essencial para desafiar os processos existentes, gerando oportunidades de melhoria de desempenho organizacional ao identificar interfaces críticas e, sobretudo, criar bases para implantação do SAP. Este mapeamento estruturado de processos permitiu, ainda, reduzir custos no desenvolvimento de produtos e serviços, falhas de integração entre áreas e promover melhoria de desempenho organizacional, além de ser uma excelente ferramenta para o melhor entendimento dos processos atuais e eliminação ou simplificação dos que necessitam de mudanças.porSafetyOccupational healthEnvironmentShared services centerProcess standardizationCentro de Serviços CompartilhadosPadronização de processosSegurança do trabalhoSaúde ocupacionalMeio ambienteAdministração de empresasDesenvolvimento organizacionalServiços compartilhados (Administração)Eficiência organizacionalFluxo de trabalho - AdministraçãoSegurança do trabalhoSaúde e trabalhoMeio ambienteSegurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhadosinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório 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|
dc.title.por.fl_str_mv |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
title |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
spellingShingle |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados Bezerra, Raul Roberto Alle Safety Occupational health Environment Shared services center Process standardization Centro de Serviços Compartilhados Padronização de processos Segurança do trabalho Saúde ocupacional Meio ambiente Administração de empresas Desenvolvimento organizacional Serviços compartilhados (Administração) Eficiência organizacional Fluxo de trabalho - Administração Segurança do trabalho Saúde e trabalho Meio ambiente |
title_short |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
title_full |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
title_fullStr |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
title_full_unstemmed |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
title_sort |
Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados |
author |
Bezerra, Raul Roberto Alle |
author_facet |
Bezerra, Raul Roberto Alle |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Rego, Marcos Lopez Ferreira, Luís Fernando Filardi |
dc.contributor.author.fl_str_mv |
Bezerra, Raul Roberto Alle |
dc.contributor.advisor1.fl_str_mv |
Irigaray, Hélio Arthur |
contributor_str_mv |
Irigaray, Hélio Arthur |
dc.subject.eng.fl_str_mv |
Safety Occupational health Environment Shared services center |
topic |
Safety Occupational health Environment Shared services center Process standardization Centro de Serviços Compartilhados Padronização de processos Segurança do trabalho Saúde ocupacional Meio ambiente Administração de empresas Desenvolvimento organizacional Serviços compartilhados (Administração) Eficiência organizacional Fluxo de trabalho - Administração Segurança do trabalho Saúde e trabalho Meio ambiente |
dc.subject.por.fl_str_mv |
Process standardization Centro de Serviços Compartilhados Padronização de processos Segurança do trabalho Saúde ocupacional Meio ambiente |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Desenvolvimento organizacional Serviços compartilhados (Administração) Eficiência organizacional Fluxo de trabalho - Administração Segurança do trabalho Saúde e trabalho Meio ambiente |
description |
Implement a Shared Services Center (SSC) is a practice currently used by both Brazilian companies and in other countries to standardize processes, optimize resources and reduce costs, allowing its operating units are engaged in their activities end, leaving ordinary activities (transactional ) in support of SSC and responsibility. On the other hand, the areas of Environment, Occupational Health and Safety (EHS) have an important role in most companies, given that the management of the health and safety of the company's employees are under their responsibility. The objective of this study is to analyze the feasibility and identify the activities for integrating the results related to EHS in a Shared Services Center (SSC). To meet this goal, we chose to adopt as a research methodology, in addition to literature review, a case study in a multinational company operating in the mining segments, Logistics, Energy, Oil and Gas and Entertainment. The data collected allowed a comparison between the studied literature and the case study. The results showed that the mapping of the processes EHS area was essential to challenge existing processes, generating organizational performance improvement opportunities to identify critical interfaces and, above all, basis for creating SAP implementation. This structured process mapping allowed also reduce costs in product development and services, integration gaps between areas and promote improvement of organizational performance, and is an excellent tool for better understanding of the current processes and elimination or simplification of those in need changes. |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-12-01 |
dc.date.accessioned.fl_str_mv |
2016-05-16T16:40:03Z |
dc.date.available.fl_str_mv |
2016-05-16T16:40:03Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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BEZERRA, Raul Roberto Alle. Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015. |
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BEZERRA, Raul Roberto Alle. Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015. |
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