Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas

Detalhes bibliográficos
Autor(a) principal: Costa, William Trajano de Andrade
Data de Publicação: 2011
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/8761
Resumo: The emotional labor (TE) was a concept coined by Hochshild in 1983, meaning the management of their own emotions or the other to present a face required by the organization. Studies on the TE developed in many ways, especially in relation to research methodologies, gender issues and their consequences. The present research related to this last line, confirmed the applicability of the model of cause and effect of Newman, Guy, and Mastracci (2008) in TE executed by Brazilian Army‟s (EB) militaries in peacekeeping missions of the United Nations, using the methodology of structural equations. Qualitative analysis of the data also allowed us to identify specific features: the most important dimension of the TE in that context is related to interpersonal relationship management of subordinates by superiors.
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spelling Costa, William Trajano de AndradeEscolas::EBAPEFontes Filho, Joaquim RubensSilva, Angela Maria Monteiro daOliveira, Fátima Bayma de2011-11-22T10:29:56Z2011-11-22T10:29:56Z2011-11-16COSTA, William Trajano de Andrade. Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 2011.http://hdl.handle.net/10438/8761The emotional labor (TE) was a concept coined by Hochshild in 1983, meaning the management of their own emotions or the other to present a face required by the organization. Studies on the TE developed in many ways, especially in relation to research methodologies, gender issues and their consequences. The present research related to this last line, confirmed the applicability of the model of cause and effect of Newman, Guy, and Mastracci (2008) in TE executed by Brazilian Army‟s (EB) militaries in peacekeeping missions of the United Nations, using the methodology of structural equations. Qualitative analysis of the data also allowed us to identify specific features: the most important dimension of the TE in that context is related to interpersonal relationship management of subordinates by superiors.O trabalho emocional (TE) foi um conceito cunhado por Hochshild em 1983, significando o gerenciamento das emoções próprias ou do outro para apresentar uma face exigida pela organização. Os estudos sobre o TE se desenvolveram em vários sentidos, principalmente em relação às metodologias de pesquisa, questões de gênero e as suas consequências. A presente pesquisa, relacionada a esta última linha, confirmou a aplicabilidade do modelo de causa e efeito de Newman, Guy e Mastracci (2008) no TE executado por militares do Exército Brasileiro (EB) nas missões de paz das Nações Unidas, utilizando-se da metodologia das equações estruturais. A análise qualitativa dos dados também permitiu identificar especificidades: a dimensão mais importante do TE naquele contexto está relacionada ao gerenciamento do relacionamento interpessoal dos subordinados pelos chefes.porTrabalho emocionalExército BrasileiroMissão de pazNações UnidasAdministração de empresasTrabalho - Aspectos psicológicosEmoçõesRelações humanasAdministração de criseMissões militaresTrabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidasinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALDissertaçao mestrado final 17 Nov revisão final.pdfDissertaçao mestrado final 17 Nov revisão 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dc.title.por.fl_str_mv Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
title Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
spellingShingle Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
Costa, William Trajano de Andrade
Trabalho emocional
Exército Brasileiro
Missão de paz
Nações Unidas
Administração de empresas
Trabalho - Aspectos psicológicos
Emoções
Relações humanas
Administração de crise
Missões militares
title_short Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
title_full Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
title_fullStr Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
title_full_unstemmed Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
title_sort Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas
author Costa, William Trajano de Andrade
author_facet Costa, William Trajano de Andrade
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Fontes Filho, Joaquim Rubens
Silva, Angela Maria Monteiro da
dc.contributor.author.fl_str_mv Costa, William Trajano de Andrade
dc.contributor.advisor1.fl_str_mv Oliveira, Fátima Bayma de
contributor_str_mv Oliveira, Fátima Bayma de
dc.subject.por.fl_str_mv Trabalho emocional
Exército Brasileiro
Missão de paz
Nações Unidas
topic Trabalho emocional
Exército Brasileiro
Missão de paz
Nações Unidas
Administração de empresas
Trabalho - Aspectos psicológicos
Emoções
Relações humanas
Administração de crise
Missões militares
dc.subject.area.por.fl_str_mv Administração de empresas
dc.subject.bibliodata.por.fl_str_mv Trabalho - Aspectos psicológicos
Emoções
Relações humanas
Administração de crise
Missões militares
description The emotional labor (TE) was a concept coined by Hochshild in 1983, meaning the management of their own emotions or the other to present a face required by the organization. Studies on the TE developed in many ways, especially in relation to research methodologies, gender issues and their consequences. The present research related to this last line, confirmed the applicability of the model of cause and effect of Newman, Guy, and Mastracci (2008) in TE executed by Brazilian Army‟s (EB) militaries in peacekeeping missions of the United Nations, using the methodology of structural equations. Qualitative analysis of the data also allowed us to identify specific features: the most important dimension of the TE in that context is related to interpersonal relationship management of subordinates by superiors.
publishDate 2011
dc.date.accessioned.fl_str_mv 2011-11-22T10:29:56Z
dc.date.available.fl_str_mv 2011-11-22T10:29:56Z
dc.date.issued.fl_str_mv 2011-11-16
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
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dc.identifier.citation.fl_str_mv COSTA, William Trajano de Andrade. Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 2011.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/8761
identifier_str_mv COSTA, William Trajano de Andrade. Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 2011.
url http://hdl.handle.net/10438/8761
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