Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas
Autor(a) principal: | |
---|---|
Data de Publicação: | 2015 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/15123 |
Resumo: | In view of the substantial advancement in competiveness, there has been a growing interest toward debates over the potentiating mechanisms of new technologies implementations for managing the companies' operations, perceived as a organizations support ballast, and required in a globalized world, where the consumers' powerful influence has attained undeniable relevance. However, reality has shown difficulties in including these approaches in some Brazilian companies, especially in smaller ones. Incontestably, one of the barriers are the resource limitations coupled with the few low cost credit alternatives offered at the national market for this company segment. In view of this scenario, independent consultants must face the huge challenge of internalizing in these organizations models of management which are more coherent with the present economical dynamics, having as additional obstacles the natural cultural resistance against the incorporation of some recent administration philosophies, which question the traditional concepts and hold unique views, but are equally able to cause potential effective results, at low costs. This work aimed, on one hand to evaluate the context within which the small organizations are included, and on the other hand, to propose a technological model support to consultancy focused on this special business segment, in which the consultants assume preponderantly the role of educator and coach, with a view towards increasing the chances not only of implementation of updated operation management techniques, but also of its definitive incorporation in the organizations |
id |
FGV_8745edf78a78a521c60da108b95a3585 |
---|---|
oai_identifier_str |
oai:repositorio.fgv.br:10438/15123 |
network_acronym_str |
FGV |
network_name_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
repository_id_str |
3974 |
spelling |
Carvalho, Leonardo Araujo deEscolas::EBAPEIrigaray, Hélio ArthurJardim, Eduardo Galvão MouraCunha Neto, Euclydes daCosta, Ricardo Sarmento2016-02-01T10:58:07Z2016-02-01T10:58:07Z2015-12-07CARVALHO, Leonardo Araujo de. Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015.http://hdl.handle.net/10438/15123In view of the substantial advancement in competiveness, there has been a growing interest toward debates over the potentiating mechanisms of new technologies implementations for managing the companies' operations, perceived as a organizations support ballast, and required in a globalized world, where the consumers' powerful influence has attained undeniable relevance. However, reality has shown difficulties in including these approaches in some Brazilian companies, especially in smaller ones. Incontestably, one of the barriers are the resource limitations coupled with the few low cost credit alternatives offered at the national market for this company segment. In view of this scenario, independent consultants must face the huge challenge of internalizing in these organizations models of management which are more coherent with the present economical dynamics, having as additional obstacles the natural cultural resistance against the incorporation of some recent administration philosophies, which question the traditional concepts and hold unique views, but are equally able to cause potential effective results, at low costs. This work aimed, on one hand to evaluate the context within which the small organizations are included, and on the other hand, to propose a technological model support to consultancy focused on this special business segment, in which the consultants assume preponderantly the role of educator and coach, with a view towards increasing the chances not only of implementation of updated operation management techniques, but also of its definitive incorporation in the organizationsCom o substancial avanço da competitividade, crescem os interesses pela discussão de mecanismos potencializadores de implantação de novas tecnologias de gestão das operações das empresas, percebidas como um lastro de sustentação das organizações, necessário num mundo globalizado, no qual o poder de influência dos consumidores tem ganhado inegável relevância. Entretanto, a realidade tem revelado dificuldades de inclusão dessas abordagens em algumas empresas brasileiras, sobretudo naquelas de menor porte. Uma das barreiras são, indiscutivelmente, as limitações de recursos, aliadas às poucas alternativas de crédito de baixo custo disponibilizadas no mercado nacional para este segmento de empresas. Diante deste cenário, consultores independentes têm o enorme desafio de internalizar nestas organizações modelos de gestão mais coerentes com a dinâmica da economia atual, tendo como obstáculos adicionais as resistências culturais naturais à incorporação de algumas filosofias de administração modernas como o Lean e a Teoria das Restrições, questionadoras de conceitos tradicionais e detentoras de visões singulares, mas igualmente potencializadoras de resultados efetivos, a um baixo custo. Este trabalho objetivou, por um lado avaliar o contexto no qual os pequenos negócios estão inseridos, e, por outro, propor um modelo de apoio para consultoria voltado para este segmento de empresas, no qual os consultores assumem preponderantemente papeis de educador e coach, de maneira a elevar as chances não somente da implantação de técnicas mais modernas de gestão de operação, mas também de sua incorporação definitiva nestas organizações.porSmall businessTheory of constraintsConsultingLean productionCompetitivenessPequenas e médias empresasConsultoriaTeoria das restriçõesProdução enxutaCompetitividadeAdministração de empresasPequenas e médias empresasConsultoriaTeoria das restrições (Administração)Produção enxutaConcorrênciaProposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresasinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessLICENSElicense.txtlicense.txttext/plain; charset=utf-84707https://repositorio.fgv.br/bitstreams/ec171c40-2a4c-4bc8-a502-3b2fa57f810e/downloaddfb340242cced38a6cca06c627998fa1MD52ORIGINALTrabalho consolidado - FINAL2.pdfTrabalho consolidado - FINAL2.pdfapplication/pdf2949070https://repositorio.fgv.br/bitstreams/24fef8cd-bf94-4010-a37d-3ecb4a4365a0/download6213dd142ecfb935b94e79a824ba5e37MD53TEXTTrabalho consolidado - FINAL2.pdf.txtTrabalho consolidado - FINAL2.pdf.txtExtracted texttext/plain102893https://repositorio.fgv.br/bitstreams/0521234d-8303-4f87-8708-1148b4c39544/download53d2f7ffe1db68023df10d4ea8359c1dMD58THUMBNAILTrabalho consolidado - FINAL2.pdf.jpgTrabalho consolidado - FINAL2.pdf.jpgGenerated Thumbnailimage/jpeg2558https://repositorio.fgv.br/bitstreams/961812df-411b-4b94-b061-18630669d59e/downloade377eb6c7daa7a6f590924614f123297MD5910438/151232023-11-09 08:24:42.955open.accessoai:repositorio.fgv.br:10438/15123https://repositorio.fgv.brRepositório InstitucionalPRIhttp://bibliotecadigital.fgv.br/dspace-oai/requestopendoar:39742023-11-09T08:24:42Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV)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 |
dc.title.por.fl_str_mv |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
title |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
spellingShingle |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas Carvalho, Leonardo Araujo de Small business Theory of constraints Consulting Lean production Competitiveness Pequenas e médias empresas Consultoria Teoria das restrições Produção enxuta Competitividade Administração de empresas Pequenas e médias empresas Consultoria Teoria das restrições (Administração) Produção enxuta Concorrência |
title_short |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
title_full |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
title_fullStr |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
title_full_unstemmed |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
title_sort |
Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas |
author |
Carvalho, Leonardo Araujo de |
author_facet |
Carvalho, Leonardo Araujo de |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Irigaray, Hélio Arthur Jardim, Eduardo Galvão Moura Cunha Neto, Euclydes da |
dc.contributor.author.fl_str_mv |
Carvalho, Leonardo Araujo de |
dc.contributor.advisor1.fl_str_mv |
Costa, Ricardo Sarmento |
contributor_str_mv |
Costa, Ricardo Sarmento |
dc.subject.eng.fl_str_mv |
Small business Theory of constraints |
topic |
Small business Theory of constraints Consulting Lean production Competitiveness Pequenas e médias empresas Consultoria Teoria das restrições Produção enxuta Competitividade Administração de empresas Pequenas e médias empresas Consultoria Teoria das restrições (Administração) Produção enxuta Concorrência |
dc.subject.por.fl_str_mv |
Consulting Lean production Competitiveness Pequenas e médias empresas Consultoria Teoria das restrições Produção enxuta Competitividade |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Pequenas e médias empresas Consultoria Teoria das restrições (Administração) Produção enxuta Concorrência |
description |
In view of the substantial advancement in competiveness, there has been a growing interest toward debates over the potentiating mechanisms of new technologies implementations for managing the companies' operations, perceived as a organizations support ballast, and required in a globalized world, where the consumers' powerful influence has attained undeniable relevance. However, reality has shown difficulties in including these approaches in some Brazilian companies, especially in smaller ones. Incontestably, one of the barriers are the resource limitations coupled with the few low cost credit alternatives offered at the national market for this company segment. In view of this scenario, independent consultants must face the huge challenge of internalizing in these organizations models of management which are more coherent with the present economical dynamics, having as additional obstacles the natural cultural resistance against the incorporation of some recent administration philosophies, which question the traditional concepts and hold unique views, but are equally able to cause potential effective results, at low costs. This work aimed, on one hand to evaluate the context within which the small organizations are included, and on the other hand, to propose a technological model support to consultancy focused on this special business segment, in which the consultants assume preponderantly the role of educator and coach, with a view towards increasing the chances not only of implementation of updated operation management techniques, but also of its definitive incorporation in the organizations |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-12-07 |
dc.date.accessioned.fl_str_mv |
2016-02-01T10:58:07Z |
dc.date.available.fl_str_mv |
2016-02-01T10:58:07Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
CARVALHO, Leonardo Araujo de. Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/15123 |
identifier_str_mv |
CARVALHO, Leonardo Araujo de. Proposta de um modelo de apoio a processos de consultoria para a melhoria de operações de pequenas empresas. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2015. |
url |
http://hdl.handle.net/10438/15123 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
bitstream.url.fl_str_mv |
https://repositorio.fgv.br/bitstreams/ec171c40-2a4c-4bc8-a502-3b2fa57f810e/download https://repositorio.fgv.br/bitstreams/24fef8cd-bf94-4010-a37d-3ecb4a4365a0/download https://repositorio.fgv.br/bitstreams/0521234d-8303-4f87-8708-1148b4c39544/download https://repositorio.fgv.br/bitstreams/961812df-411b-4b94-b061-18630669d59e/download |
bitstream.checksum.fl_str_mv |
dfb340242cced38a6cca06c627998fa1 6213dd142ecfb935b94e79a824ba5e37 53d2f7ffe1db68023df10d4ea8359c1d e377eb6c7daa7a6f590924614f123297 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
|
_version_ |
1810023755693424640 |