Avaliação de indicadores de uso de TIC e sua eficiência em estados brasileiros

• Autor(a) principal: Moraes, Rodrigo Michel de
• Data de Publicação: 2023
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
• Texto Completo: https://hdl.handle.net/10438/34248
• topic: Indicadores de TIC; Eficiência de TIC; Tecnologia da informação; Portal da transparência; Siconfi; ICT indicators; ICT efficiency; Information technology; Transparency portal; Administração de empresas; Tecnologia da informação; Comunicação e tecnologia; Investimentos em tecnologia da informação; Informática - Administração - Indicadores

This study aims to evaluate the use of Information and Communication Technology (ICT) Indicators in five Brazilian states (Goiás, Paraíba, Pernambuco, São Paulo, and Santa Catarina). For this, we identified patterns of ICT use indicators and compared the efficiency of spending on hardware, software, and people, contextualizing the research problem, referring to behavior in the state public service, through a literature review on this use in the Public Administration. The general objective is to suggest indicator scenarios for state entities, to complement the current ICT Indicator analysis model, based on data extracted from the Budget and Financial Preparation and Execution System (Siconfi), the Transparency Portal, the Brazilian Institute of Geography and Statistics (IBGE) and the Brazilian Association of State Information and Communication Technology Entities (Abep-TIC), as well as to validate them with the entities’ expenses to identify the efficiency of ICT spending. Exploratory analyses and inferences on the processed data showed that, despite the notable increase in IT expenses, between 2014 and 2020, an average of 13.3% of this volume relates to personnel expenses in relation to total IT expenses. In order to compare efficiency between states, it is concluded that it is necessary to use the DEA model (Data Envelopment Analysis) through the DMUs (Decision-making Units). In addition, it was observed that only Pernambuco achieved sufficient performance in the efficiency model and, and the states of Goiás and São Paulo are part of the non-efficient division. Regarding the exploratory the objective is not only to suggest a ranking of IT spending and efficiency among the states, but rather to expand the contribution and value proposition for public administration from the integration of IT systems and indicators solutions for a better decision-making strategy.