Análise do nível de maturidade da gestão do conhecimento na criminalística federal
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/11419 |
Resumo: | Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered. |
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Mendes, Raphael BorgesEscolas::EBAPEIrigaray, Hélio ArthurRodrigues, Andrea LeiteZanini, Marco Túlio Fundão2014-01-23T17:44:48Z2014-01-23T17:44:48Z2013-10-02MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013.http://hdl.handle.net/10438/11419Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered.Gerir o conhecimento representa uma nova responsabilidade da administração pública para que ela possa aumentar a efetividade dos serviços prestados e melhorar a sociedade a qual serve, na medida em que auxilia as organizações a enfrentar novos desafios, implantar práticas inovadoras de gestão e melhorar a qualidade dos processos, produtos e serviços públicos. Considerando que o processo de gestão do conhecimento compreende cinco etapas representadas por identificar, criar, armazenar, compartilhar e utilizar o conhecimento organizacional, o mapeamento inicial das práticas de GC já existentes na criminalística federal reveste-se de fundamental importância. Como se referem a práticas relativamente novas no contexto das organizações – notadamente nas públicas – diversos métodos de avaliação de implementação de práticas de GC foram identificados. Nesse contexto, uma vez que a perícia criminal federal apresenta-se como uma organização que pretende implementar práticas relacionadas à GC, não havendo, porém, até o momento, qualquer iniciativa institucionalizada nesse sentido, a escolha da metodologia recaiu sobre o modelo proposto pelo IPEA. Quanto à pesquisa, tendo em mente o problema e os objetivos propostos, optou-se por uma investigação descritiva, explicativa e aplicada, onde se buscou construir um amplo referencial teórico com descrição detalhada dos aspectos abordados no decorrer do estudo. Os trabalhos envolveram, ainda, pesquisa de campo, bibliográfica e estudo de caso. Os resultados permitiram concluir que a criminalística federal encontra-se em fase de iniciação em gestão do conhecimento, situação em que começa a reconhecer a importância e a necessidade de gerenciar o conhecimento originado no contexto de suas atividades e que está inserido na organização por meio de seus integrantes. Verificou-se, ainda, no decorrer da pesquisa, ações pontuais dispersas na perícia criminal federal voltadas à sistematizar as informações e conhecimentos insertos na instituição.porConhecimento organizacionalProcesso de GCPráticas de GCCriminalística federalPerícia criminal federalPolícia FederalNational Criminalistics InstituteGestão do conhecimentoKnowledge managementOrganizational knowledgeKM processKM practicesCrime scene investigatorFederal PoliceAdministração de empresasGestão do conhecimentoAprendizagem organizacionalCriminalísticaPerícia (Exame técnico)PolíciaAnálise do nível de maturidade da gestão do conhecimento na criminalística federalinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALDISSERTACAO FINAL_v.1.2.6.pdfDISSERTACAO 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|
dc.title.por.fl_str_mv |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
title |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
spellingShingle |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal Mendes, Raphael Borges Conhecimento organizacional Processo de GC Práticas de GC Criminalística federal Perícia criminal federal Polícia Federal National Criminalistics Institute Gestão do conhecimento Knowledge management Organizational knowledge KM process KM practices Crime scene investigator Federal Police Administração de empresas Gestão do conhecimento Aprendizagem organizacional Criminalística Perícia (Exame técnico) Polícia |
title_short |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
title_full |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
title_fullStr |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
title_full_unstemmed |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
title_sort |
Análise do nível de maturidade da gestão do conhecimento na criminalística federal |
author |
Mendes, Raphael Borges |
author_facet |
Mendes, Raphael Borges |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Irigaray, Hélio Arthur Rodrigues, Andrea Leite |
dc.contributor.author.fl_str_mv |
Mendes, Raphael Borges |
dc.contributor.advisor1.fl_str_mv |
Zanini, Marco Túlio Fundão |
contributor_str_mv |
Zanini, Marco Túlio Fundão |
dc.subject.por.fl_str_mv |
Conhecimento organizacional Processo de GC Práticas de GC Criminalística federal Perícia criminal federal Polícia Federal National Criminalistics Institute Gestão do conhecimento |
topic |
Conhecimento organizacional Processo de GC Práticas de GC Criminalística federal Perícia criminal federal Polícia Federal National Criminalistics Institute Gestão do conhecimento Knowledge management Organizational knowledge KM process KM practices Crime scene investigator Federal Police Administração de empresas Gestão do conhecimento Aprendizagem organizacional Criminalística Perícia (Exame técnico) Polícia |
dc.subject.eng.fl_str_mv |
Knowledge management Organizational knowledge KM process KM practices Crime scene investigator Federal Police |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Gestão do conhecimento Aprendizagem organizacional Criminalística Perícia (Exame técnico) Polícia |
description |
Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered. |
publishDate |
2013 |
dc.date.issued.fl_str_mv |
2013-10-02 |
dc.date.accessioned.fl_str_mv |
2014-01-23T17:44:48Z |
dc.date.available.fl_str_mv |
2014-01-23T17:44:48Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/11419 |
identifier_str_mv |
MENDES, Raphael Borges. Análise do nível de maturidade da gestão do conhecimento na criminalística federal. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2013. |
url |
http://hdl.handle.net/10438/11419 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
bitstream.url.fl_str_mv |
https://repositorio.fgv.br/bitstreams/c9a79435-b4b8-4e19-9703-c3ef6dacb74e/download https://repositorio.fgv.br/bitstreams/4b496aed-05b5-4225-b115-d989d89e40b3/download https://repositorio.fgv.br/bitstreams/94a1b290-855a-494c-917a-2545d5682228/download https://repositorio.fgv.br/bitstreams/ff9bfe43-ba43-44f9-b3e0-8713cf0f0f00/download |
bitstream.checksum.fl_str_mv |
5cdb2b519a9c0af71f11b8cca181c2ca dfb340242cced38a6cca06c627998fa1 3d3d58180e209a5d817d07cd3a971e15 9db304521e27641cfb4140c2d07a9b2d |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
|
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1810023994036846592 |