A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações

Detalhes bibliográficos
Autor(a) principal: Casals, Pedro Henrique
Data de Publicação: 1998
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/8085
Resumo: The study has the objective to verify the existency of engagement of the enterprise Telecomunicações do Rio de Janeiro Sociedade Anônima - Telerj - to the quality management model the company took. The assumption is that, without an effective partnership from alI organization members, the quality management model wilI have few chances to be fulIy successful implemented. Data relating to managerial actions, and decurrent results, from a eight years period on which was attempted to introduce quality management to the company, were analysed. The reflections about the obtained facts brought to conclude that there is no engagement of the organization, as a whole, to the quality management model.
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spelling Casals, Pedro HenriqueEscolas::EBAPEVergara, Sylvia Constant2011-05-16T17:41:40Z2011-05-16T17:41:40Z1998CASALS, Pedro Henrique. A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1998.http://hdl.handle.net/10438/8085The study has the objective to verify the existency of engagement of the enterprise Telecomunicações do Rio de Janeiro Sociedade Anônima - Telerj - to the quality management model the company took. The assumption is that, without an effective partnership from alI organization members, the quality management model wilI have few chances to be fulIy successful implemented. Data relating to managerial actions, and decurrent results, from a eight years period on which was attempted to introduce quality management to the company, were analysed. The reflections about the obtained facts brought to conclude that there is no engagement of the organization, as a whole, to the quality management model.O estudo objetivou verificar a existência de comprometimento da empresa Telecomunicações do Rio de Janeiro Sociedade Anônima - Telerj, com o modelo de gestão pela qualidade por ela adotado. Considera-se que, sem que haja a participação efetiva de todos os membros da organização, o modelo de gestão pela qualidade terá poucas chances de ser implementado com êxito. Foram analisados os dados referentes às ações gerenciais e resultados decorrentes em um período de oito anos no qual foi tentada a implantação de gestão pela qualidade na empresa. As reflexões sobre os fatos obtidos levaram à conclusão de que não existe comprometimento da organização, como um todo, com o modelo de gestão pela qualidade.porTodo cuidado foi dispensado para respeitar os direitos autorais deste trabalho. Entretanto, caso esta obra aqui depositada seja protegida por direitos autorais externos a esta instituição, contamos com a compreensão do autor e solicitamos que o mesmo faça contato através do Fale Conosco para que possamos tomar as providências cabíveis.info:eu-repo/semantics/openAccessA questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicaçõesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisAdministração de empresasGestão da qualidade totalTelecomunicações do Rio de Janeiroreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVORIGINAL000084825.pdf000084825.pdfapplication/pdf11904207https://repositorio.fgv.br/bitstreams/fb579ace-37be-4b41-9eac-0fb189366a6f/download567645c7f7e375bec289b68088442e10MD51LICENSElicense.txtlicense.txttext/plain; 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dc.title.por.fl_str_mv A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
title A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
spellingShingle A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
Casals, Pedro Henrique
Administração de empresas
Gestão da qualidade total
Telecomunicações do Rio de Janeiro
title_short A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
title_full A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
title_fullStr A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
title_full_unstemmed A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
title_sort A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações
author Casals, Pedro Henrique
author_facet Casals, Pedro Henrique
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.author.fl_str_mv Casals, Pedro Henrique
dc.contributor.advisor1.fl_str_mv Vergara, Sylvia Constant
contributor_str_mv Vergara, Sylvia Constant
dc.subject.area.por.fl_str_mv Administração de empresas
topic Administração de empresas
Gestão da qualidade total
Telecomunicações do Rio de Janeiro
dc.subject.bibliodata.por.fl_str_mv Gestão da qualidade total
Telecomunicações do Rio de Janeiro
description The study has the objective to verify the existency of engagement of the enterprise Telecomunicações do Rio de Janeiro Sociedade Anônima - Telerj - to the quality management model the company took. The assumption is that, without an effective partnership from alI organization members, the quality management model wilI have few chances to be fulIy successful implemented. Data relating to managerial actions, and decurrent results, from a eight years period on which was attempted to introduce quality management to the company, were analysed. The reflections about the obtained facts brought to conclude that there is no engagement of the organization, as a whole, to the quality management model.
publishDate 1998
dc.date.issued.fl_str_mv 1998
dc.date.accessioned.fl_str_mv 2011-05-16T17:41:40Z
dc.date.available.fl_str_mv 2011-05-16T17:41:40Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
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status_str publishedVersion
dc.identifier.citation.fl_str_mv CASALS, Pedro Henrique. A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1998.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/8085
identifier_str_mv CASALS, Pedro Henrique. A questão do comprometimento com a qualidade na gestão de uma empresa de telecomunicações. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1998.
url http://hdl.handle.net/10438/8085
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