Anthropology in research on the quality of health services

Detalhes bibliográficos
Autor(a) principal: Atkinson, Sarah J.
Data de Publicação: 1993
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Cadernos de Saúde Pública
Texto Completo: https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447
Resumo: Current crisis in the health sector has increased research directed towards quality of health services. Public health research on quality of services commonly assessed adherence to predefined criteria for building structure, equipment and technical procedures. The paper explores the contribution anthropology can make to health services research by including a lay perspective in quality evaluation. Rapid approaches to the lay perspective assume that conflict between the providers and users of health services result only from the different explanatory models and are thus resolvable through training and education. The holistic approach of anthropology demonstrates that service quality must be located in the wider contexts of health service structure, and the socio-economic circumstances of user's lives as well as differences between medical and lay models of health.
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spelling Anthropology in research on the quality of health servicesAnthropologyEvaluationHealth ServicesCurrent crisis in the health sector has increased research directed towards quality of health services. Public health research on quality of services commonly assessed adherence to predefined criteria for building structure, equipment and technical procedures. The paper explores the contribution anthropology can make to health services research by including a lay perspective in quality evaluation. Rapid approaches to the lay perspective assume that conflict between the providers and users of health services result only from the different explanatory models and are thus resolvable through training and education. The holistic approach of anthropology demonstrates that service quality must be located in the wider contexts of health service structure, and the socio-economic circumstances of user's lives as well as differences between medical and lay models of health.A presente crise no setor saúde causou uma expansao da pesquisa ligada à qualidade dos serviços de saúde. Pesquisas na área de saúde pública ligadas à qualidade dos serviços geralmente avaliavam o uso ou não de critérios predefinidos para edificações, equipamentos e procedimentos técnicos. Este trabalho enfoca a contribuição que a antropologia pode dar para a pesquisa em qualidade de serviços e inclui critérios populares na avaliação da qualidade. Métodos de avaliação rápida de critérios populares indicam que os conflitos entre os provedores e os usuários dos serviços de saúde são decorrentes apenas de divergências quanto a modelos explanatórios e, sendo assim, podem ser resolvidos através de treinamento e educação. A abordagem holística em Antropologia demonstra que a questão da qualidade de serviços deve ser vista dentro do contexto da estrutura dos serviços de saúde, das circunstâncias sócio-econômicas da vida dos usuários e das diferenças entre os modelos médicos e populares de saúde.Reports in Public HealthCadernos de Saúde Pública1993-09-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlapplication/pdfhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447Reports in Public Health; Vol. 9 No. 3 (1993): July/SeptemberCadernos de Saúde Pública; v. 9 n. 3 (1993): Julho/Setembro1678-44640102-311Xreponame:Cadernos de Saúde Públicainstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZenghttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447/903https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447/904Atkinson, Sarah J.info:eu-repo/semantics/openAccess2024-03-06T15:25:52Zoai:ojs.teste-cadernos.ensp.fiocruz.br:article/447Revistahttps://cadernos.ensp.fiocruz.br/ojs/index.php/csphttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/oaicadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br1678-44640102-311Xopendoar:2024-03-06T13:00:38.280076Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)true
dc.title.none.fl_str_mv Anthropology in research on the quality of health services
title Anthropology in research on the quality of health services
spellingShingle Anthropology in research on the quality of health services
Atkinson, Sarah J.
Anthropology
Evaluation
Health Services
title_short Anthropology in research on the quality of health services
title_full Anthropology in research on the quality of health services
title_fullStr Anthropology in research on the quality of health services
title_full_unstemmed Anthropology in research on the quality of health services
title_sort Anthropology in research on the quality of health services
author Atkinson, Sarah J.
author_facet Atkinson, Sarah J.
author_role author
dc.contributor.author.fl_str_mv Atkinson, Sarah J.
dc.subject.por.fl_str_mv Anthropology
Evaluation
Health Services
topic Anthropology
Evaluation
Health Services
description Current crisis in the health sector has increased research directed towards quality of health services. Public health research on quality of services commonly assessed adherence to predefined criteria for building structure, equipment and technical procedures. The paper explores the contribution anthropology can make to health services research by including a lay perspective in quality evaluation. Rapid approaches to the lay perspective assume that conflict between the providers and users of health services result only from the different explanatory models and are thus resolvable through training and education. The holistic approach of anthropology demonstrates that service quality must be located in the wider contexts of health service structure, and the socio-economic circumstances of user's lives as well as differences between medical and lay models of health.
publishDate 1993
dc.date.none.fl_str_mv 1993-09-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447
url https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447/903
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/447/904
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
application/pdf
dc.publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
publisher.none.fl_str_mv Reports in Public Health
Cadernos de Saúde Pública
dc.source.none.fl_str_mv Reports in Public Health; Vol. 9 No. 3 (1993): July/September
Cadernos de Saúde Pública; v. 9 n. 3 (1993): Julho/Setembro
1678-4464
0102-311X
reponame:Cadernos de Saúde Pública
instname:Fundação Oswaldo Cruz (FIOCRUZ)
instacron:FIOCRUZ
instname_str Fundação Oswaldo Cruz (FIOCRUZ)
instacron_str FIOCRUZ
institution FIOCRUZ
reponame_str Cadernos de Saúde Pública
collection Cadernos de Saúde Pública
repository.name.fl_str_mv Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)
repository.mail.fl_str_mv cadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br
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