Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário
Autor(a) principal: | |
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Data de Publicação: | 2008 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Cadernos de Saúde Pública |
Texto Completo: | https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728 |
Resumo: | The objective of this study was to identify the case-resolving capacity of health care services used by individuals who reported a health problem within two weeks prior to the interview and to unveil their respective perceptions of the solution to the problem. Data were obtained from a household morbidity survey including 10,199 interviewees, performed in the southwestern area of the city of São Paulo, Brazil, in 1989/1990. Some health problem was reported by 31.3% of interviewees, and 47.7% sought help to solve their problem. Primary health services were the main gateway into the health system (35.7%), followed by hospitals (25.4%), and outpatient clinics (24.3%). The case-resolving capacity in the medical services was greater than 90%; 44.5% had their problem solved, 35.5% were under treatment, and 10.5% reported that their problem had not been solved. The largest proportion of problems solved belonged to respiratory and digestive system, infectious and parasitic diseases, and ill-defined symptoms, signs, and conditions. Due to the large proportion of individuals still in treatment, this study does not allow one to conclude that the health care services had a high case-resolving capacity, although they were capable of handling the patient demand. |
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Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuárioServiços de SaúdeAvaliação de ResultadosMorbidadeThe objective of this study was to identify the case-resolving capacity of health care services used by individuals who reported a health problem within two weeks prior to the interview and to unveil their respective perceptions of the solution to the problem. Data were obtained from a household morbidity survey including 10,199 interviewees, performed in the southwestern area of the city of São Paulo, Brazil, in 1989/1990. Some health problem was reported by 31.3% of interviewees, and 47.7% sought help to solve their problem. Primary health services were the main gateway into the health system (35.7%), followed by hospitals (25.4%), and outpatient clinics (24.3%). The case-resolving capacity in the medical services was greater than 90%; 44.5% had their problem solved, 35.5% were under treatment, and 10.5% reported that their problem had not been solved. The largest proportion of problems solved belonged to respiratory and digestive system, infectious and parasitic diseases, and ill-defined symptoms, signs, and conditions. Due to the large proportion of individuals still in treatment, this study does not allow one to conclude that the health care services had a high case-resolving capacity, although they were capable of handling the patient demand.Estudo para identificar a capacidade resolutiva dos serviços de saúde utilizados pela população que referiu pelo menos um problema de saúde nos 15 dias anteriores à entrevista, e conhecer sua percepção sobre a resolução deste problema. As informações foram obtidas de inquérito domiciliar realizado com 10.199 entrevistados na região sudoeste da Grande São Paulo, Brasil, entre 1989/1990. Destes, 31,3% referiram algum episódio de doença e 47,7% procuraram ajuda para resolver o problema. O serviço de atenção primária à saúde foi a principal porta de entrada no sistema (35,7%), seguido pelos hospitais (25,4%) e clínicas/ambulatórios (24,3%). A capacidade resolutiva dos serviços para as consultas médicas foi superior a 90%; 44,5% referiram solução do problema de saúde, 35,5% estavam em tratamento e 10,5% não tiveram seu problema resolvido. A maioria dos problemas resolvidos pertencia ao capítulo das doenças dos aparelhos respiratório e digestivo, infecciosas e parasitárias e sinais e sintomas mal definidos. A proporção de indivíduos ainda em tratamento não permitiu concluir que os serviços eram resolutivos à época do inquérito, embora tenham sido capazes de atender à demanda.Reports in Public HealthCadernos de Saúde Pública2008-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlapplication/pdfhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728Reports in Public Health; Vol. 24 No. 3 (2008): MarchCadernos de Saúde Pública; v. 24 n. 3 (2008): Março1678-44640102-311Xreponame:Cadernos de Saúde Públicainstname:Fundação Oswaldo Cruz (FIOCRUZ)instacron:FIOCRUZporhttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728/7559https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728/7560Turrini, Ruth Natalia TeresaLebrão, Maria LúciaCesar, Chester Luiz Galvãoinfo:eu-repo/semantics/openAccess2024-03-06T15:27:47Zoai:ojs.teste-cadernos.ensp.fiocruz.br:article/3728Revistahttps://cadernos.ensp.fiocruz.br/ojs/index.php/csphttps://cadernos.ensp.fiocruz.br/ojs/index.php/csp/oaicadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br1678-44640102-311Xopendoar:2024-03-06T13:04:17.098452Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ)true |
dc.title.none.fl_str_mv |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
title |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
spellingShingle |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário Turrini, Ruth Natalia Teresa Serviços de Saúde Avaliação de Resultados Morbidade |
title_short |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
title_full |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
title_fullStr |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
title_full_unstemmed |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
title_sort |
Resolutividade dos serviços de saúde por inquérito domiciliar: percepção do usuário |
author |
Turrini, Ruth Natalia Teresa |
author_facet |
Turrini, Ruth Natalia Teresa Lebrão, Maria Lúcia Cesar, Chester Luiz Galvão |
author_role |
author |
author2 |
Lebrão, Maria Lúcia Cesar, Chester Luiz Galvão |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Turrini, Ruth Natalia Teresa Lebrão, Maria Lúcia Cesar, Chester Luiz Galvão |
dc.subject.por.fl_str_mv |
Serviços de Saúde Avaliação de Resultados Morbidade |
topic |
Serviços de Saúde Avaliação de Resultados Morbidade |
description |
The objective of this study was to identify the case-resolving capacity of health care services used by individuals who reported a health problem within two weeks prior to the interview and to unveil their respective perceptions of the solution to the problem. Data were obtained from a household morbidity survey including 10,199 interviewees, performed in the southwestern area of the city of São Paulo, Brazil, in 1989/1990. Some health problem was reported by 31.3% of interviewees, and 47.7% sought help to solve their problem. Primary health services were the main gateway into the health system (35.7%), followed by hospitals (25.4%), and outpatient clinics (24.3%). The case-resolving capacity in the medical services was greater than 90%; 44.5% had their problem solved, 35.5% were under treatment, and 10.5% reported that their problem had not been solved. The largest proportion of problems solved belonged to respiratory and digestive system, infectious and parasitic diseases, and ill-defined symptoms, signs, and conditions. Due to the large proportion of individuals still in treatment, this study does not allow one to conclude that the health care services had a high case-resolving capacity, although they were capable of handling the patient demand. |
publishDate |
2008 |
dc.date.none.fl_str_mv |
2008-03-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728 |
url |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728/7559 https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/3728/7560 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html application/pdf |
dc.publisher.none.fl_str_mv |
Reports in Public Health Cadernos de Saúde Pública |
publisher.none.fl_str_mv |
Reports in Public Health Cadernos de Saúde Pública |
dc.source.none.fl_str_mv |
Reports in Public Health; Vol. 24 No. 3 (2008): March Cadernos de Saúde Pública; v. 24 n. 3 (2008): Março 1678-4464 0102-311X reponame:Cadernos de Saúde Pública instname:Fundação Oswaldo Cruz (FIOCRUZ) instacron:FIOCRUZ |
instname_str |
Fundação Oswaldo Cruz (FIOCRUZ) |
instacron_str |
FIOCRUZ |
institution |
FIOCRUZ |
reponame_str |
Cadernos de Saúde Pública |
collection |
Cadernos de Saúde Pública |
repository.name.fl_str_mv |
Cadernos de Saúde Pública - Fundação Oswaldo Cruz (FIOCRUZ) |
repository.mail.fl_str_mv |
cadernos@ensp.fiocruz.br||cadernos@ensp.fiocruz.br |
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1798943363411476480 |