Metodologia de elaboração do Índice de Percepções Organizacionais

• Autor(a) principal: Vaitsman, Jeni
• Data de Publicação: 2003
• Outros Autores: Farias, Luís Otávio, Mattos, Albertina Maria, Campos Filho, Antônio Claret
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Cadernos de Saúde Pública
• Texto Completo: https://cadernos.ensp.fiocruz.br/ojs/index.php/csp/article/view/1913
• topic: Gestão de Qualidade; Avaliação; Hospitais; Cultura; Organizações

This article presents the methodological basis for elaborating an Organizational Perceptions Index. The tool allows one to grasp the perceptions of organization members and solve some problems identified in the process. It is assumed that perceptions are the result of individual and collective subjectivities, the latter referring to culturally-bounded, socially-constructed representations. The Organizational Perceptions Index expresses the positive or negative perceptions of organization members and integrates data related to four organizational dimensions: infra-structure, management, environment, and culture. The methodology integrates research data in an evaluation tool, with the aim of orienting interventions and monitoring changes over time.