The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia

Detalhes bibliográficos
Autor(a) principal: Rubtcova, Mariia
Data de Publicação: 2022
Outros Autores: Vilyamovich, Anastasia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista Científica Hermes
Texto Completo: https://revistahermes.com.br/index.php/hermes1/article/view/644
Resumo: This paper is devoted to the code of ethics as a tool for ethical conflict management in service sector organizations in the same way as in financial institutions in St. Petersburg, Russia. It was compiled on the basis of three previous studies: a pilot survey among service workers in 2014 (N 135) that identified problems, set goals and objectives, facilitated developing and testing methodological tools; formalized interview in 2015-2017 (N 483, including 64 managers and 419 employees), when primary empirical information was accumulated; analytical and project research in 2017-2018, whose purpose was to process and analyze the data obtained, to identify the conditions for the establishment of a behavioral ethics for service workers, and to develop practical design recommendations and social technology to build a behavioral ethics for service employees. Thus, this study determined that the code of ethics design and implementation will prevent conflict occurrences at a service sector company. The conclusion was that the introduction and operation of a code of ethics require the involvement not only of company frontline employees, but also of the CEOs.
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spelling The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, RussiaO código de ética como ferramenta de gestão de conflitos éticos em organizações do setor de serviços, a exemplo das instituições financeiras em São Petersburgo, RússiaCode of ethicsconflictsservice sectorfinancial organizationsRussiacódigo de éticaconflitossetor de serviçosorganizações financeirasRússiaThis paper is devoted to the code of ethics as a tool for ethical conflict management in service sector organizations in the same way as in financial institutions in St. Petersburg, Russia. It was compiled on the basis of three previous studies: a pilot survey among service workers in 2014 (N 135) that identified problems, set goals and objectives, facilitated developing and testing methodological tools; formalized interview in 2015-2017 (N 483, including 64 managers and 419 employees), when primary empirical information was accumulated; analytical and project research in 2017-2018, whose purpose was to process and analyze the data obtained, to identify the conditions for the establishment of a behavioral ethics for service workers, and to develop practical design recommendations and social technology to build a behavioral ethics for service employees. Thus, this study determined that the code of ethics design and implementation will prevent conflict occurrences at a service sector company. The conclusion was that the introduction and operation of a code of ethics require the involvement not only of company frontline employees, but also of the CEOs.Este artigo é dedicado ao código de ética como ferramenta para gestão de conflitos éticos em organizações do setor de serviços, a exemplo das organizações financeiras em São Petersburgo, Rússia. Ele foi compilado com base em três estudos anteriores: uma pesquisa-piloto entre trabalhadores de serviços em 2014 (N 135) que identificou problemas, estabeleceu metas e objetivos, facilitou o desenvolvimento e o teste de ferramentas metodológicas; entrevista formalizada em 2015-2017 (N 483, incluindo 64 gestores e 419 funcionários), quando foram acumuladas informações empíricas primárias; pesquisa analítica e de projeto em 2017-2018, cujo objetivo foi processar e analisar os dados obtidos, identificar as condições para o estabelecimento de uma ética de comportamento para trabalhadores de serviços e desenvolver recomendações práticas de design e tecnologia social para construir uma ética de comportamento de funcionários de serviços. Assim, este estudo determinou que o projeto e a implementação do código de ética evitarão a ocorrência de conflitos em uma empresa do setor de serviços. A conclusão foi de que a introdução e a operação de um código de ética requerem o envolvimento não apenas dos funcionários da linha de frente da empresa, mas também dos CEOs.Fernando de Almeida Santos2022-10-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistahermes.com.br/index.php/hermes1/article/view/64410.21710/rch.v32i.644Revista Científica Hermes; v. 32 (2022): outubro a março; 202-227Revista Cientí­fica Hermes ; Vol. 32 (2022): outubro a março; 202-227Revista Científica Hermes ; Vol. 32 (2022): outubro a março; 202-2272175-055610.21710/rch.v32ireponame:Revista Científica Hermesinstname:Instituto Paulista de Ensino (FIPEN)instacron:FIPENenghttps://revistahermes.com.br/index.php/hermes1/article/view/644/568Copyright (c) 2022 Mariia Rubtcova, Anastasia Vilyamovichhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessRubtcova, MariiaVilyamovich, Anastasia2023-09-09T23:32:03Zoai:ojs.revistahermes.com.br:article/644Revistahttp://www.fipen.edu.br/hermes1/index.php/hermes1PUBhttp://www.fipen.edu.br/hermes1/index.php/hermes1/oai||hermes@fipen.edu.br2175-05562175-0556opendoar:2023-09-09T23:32:03Revista Científica Hermes - Instituto Paulista de Ensino (FIPEN)false
dc.title.none.fl_str_mv The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
O código de ética como ferramenta de gestão de conflitos éticos em organizações do setor de serviços, a exemplo das instituições financeiras em São Petersburgo, Rússia
title The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
spellingShingle The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
Rubtcova, Mariia
Code of ethics
conflicts
service sector
financial organizations
Russia
código de ética
conflitos
setor de serviços
organizações financeiras
Rússia
title_short The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
title_full The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
title_fullStr The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
title_full_unstemmed The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
title_sort The code of ethics as a tool for managing ethical conflicts in the service sector organizations in the same way as in financial institutions in St. Petersburg, Russia
author Rubtcova, Mariia
author_facet Rubtcova, Mariia
Vilyamovich, Anastasia
author_role author
author2 Vilyamovich, Anastasia
author2_role author
dc.contributor.author.fl_str_mv Rubtcova, Mariia
Vilyamovich, Anastasia
dc.subject.por.fl_str_mv Code of ethics
conflicts
service sector
financial organizations
Russia
código de ética
conflitos
setor de serviços
organizações financeiras
Rússia
topic Code of ethics
conflicts
service sector
financial organizations
Russia
código de ética
conflitos
setor de serviços
organizações financeiras
Rússia
description This paper is devoted to the code of ethics as a tool for ethical conflict management in service sector organizations in the same way as in financial institutions in St. Petersburg, Russia. It was compiled on the basis of three previous studies: a pilot survey among service workers in 2014 (N 135) that identified problems, set goals and objectives, facilitated developing and testing methodological tools; formalized interview in 2015-2017 (N 483, including 64 managers and 419 employees), when primary empirical information was accumulated; analytical and project research in 2017-2018, whose purpose was to process and analyze the data obtained, to identify the conditions for the establishment of a behavioral ethics for service workers, and to develop practical design recommendations and social technology to build a behavioral ethics for service employees. Thus, this study determined that the code of ethics design and implementation will prevent conflict occurrences at a service sector company. The conclusion was that the introduction and operation of a code of ethics require the involvement not only of company frontline employees, but also of the CEOs.
publishDate 2022
dc.date.none.fl_str_mv 2022-10-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistahermes.com.br/index.php/hermes1/article/view/644
10.21710/rch.v32i.644
url https://revistahermes.com.br/index.php/hermes1/article/view/644
identifier_str_mv 10.21710/rch.v32i.644
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://revistahermes.com.br/index.php/hermes1/article/view/644/568
dc.rights.driver.fl_str_mv Copyright (c) 2022 Mariia Rubtcova, Anastasia Vilyamovich
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Mariia Rubtcova, Anastasia Vilyamovich
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Fernando de Almeida Santos
publisher.none.fl_str_mv Fernando de Almeida Santos
dc.source.none.fl_str_mv Revista Científica Hermes; v. 32 (2022): outubro a março; 202-227
Revista Cientí­fica Hermes ; Vol. 32 (2022): outubro a março; 202-227
Revista Científica Hermes ; Vol. 32 (2022): outubro a março; 202-227
2175-0556
10.21710/rch.v32i
reponame:Revista Científica Hermes
instname:Instituto Paulista de Ensino (FIPEN)
instacron:FIPEN
instname_str Instituto Paulista de Ensino (FIPEN)
instacron_str FIPEN
institution FIPEN
reponame_str Revista Científica Hermes
collection Revista Científica Hermes
repository.name.fl_str_mv Revista Científica Hermes - Instituto Paulista de Ensino (FIPEN)
repository.mail.fl_str_mv ||hermes@fipen.edu.br
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