Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais
Autor(a) principal: | |
---|---|
Data de Publicação: | 2023 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da Fundação João Pinheiro |
Texto Completo: | http://repositorio.fjp.mg.gov.br/handle/tede/606 |
Resumo: | The COVID-19 pandemic scenario deeply impacted the world of work. At first, to avoid the spread of the disease and curb the sanitary crisis, many professionals had to be placed in remote work modalities. Such arrangements, however, were functional in various sectors of the economy, being definitely adopted even after the end of the most acute period of the pandemic, when social and professional activities began to resume their normality. In a context that, in practical terms, is already beginning to configure itself as "post-standard”, it is necessary to better understand the legacies that the crisis has left to the world of work and its new configurations. Seeking to contribute to this discussion, the present study proposed to conduct a case study on the professional universe of the Minas Gerais State Secretariat of Health (SES/MG), a unit that adopted emergency teleworking during the pandemic, but maintained this arrangement for many of its servers after the normalization of their activities. From a series of semi-structured interviews conducted with folder professionals, it was analyzed how the definitive introduction of teleworking modified work routines and organizational logic, as well as the methods of controlling the activities and the management of teams of SES/ MG. In addition, it was sought to understand how remote work also affected interpersonal relationships in the workplace and in the personal sphere of the servers. In general, the study identified a series of impacts that the adoption of remote work has designed on management processes and daily professional activities. Among the main effects can be listed the flexibility of the logic and mechanisms of work control of the servers (weakened part of the premise of bodies control and their movements, increasing the focus on deliveries and goals); As well as the most accurate mapping of the Secretariat's work and production flows, based on the new monitoring and evaluation instruments implemented not only by the state executive, but also by the unit itself. Among the servers, on the other hand, there is a strong perception of increased workload, as well as intensifying control over their activities, despite the apparent work flexibility brought by the remote model. |
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2023-09-22T17:51:39Z2023-10-25T12:58:54Z2023-10-25T12:58:54Z2023-03-30Campos, Vanessa. Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais. 2023. 134 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte.http://repositorio.fjp.mg.gov.br/handle/tede/606The COVID-19 pandemic scenario deeply impacted the world of work. At first, to avoid the spread of the disease and curb the sanitary crisis, many professionals had to be placed in remote work modalities. Such arrangements, however, were functional in various sectors of the economy, being definitely adopted even after the end of the most acute period of the pandemic, when social and professional activities began to resume their normality. In a context that, in practical terms, is already beginning to configure itself as "post-standard”, it is necessary to better understand the legacies that the crisis has left to the world of work and its new configurations. Seeking to contribute to this discussion, the present study proposed to conduct a case study on the professional universe of the Minas Gerais State Secretariat of Health (SES/MG), a unit that adopted emergency teleworking during the pandemic, but maintained this arrangement for many of its servers after the normalization of their activities. From a series of semi-structured interviews conducted with folder professionals, it was analyzed how the definitive introduction of teleworking modified work routines and organizational logic, as well as the methods of controlling the activities and the management of teams of SES/ MG. In addition, it was sought to understand how remote work also affected interpersonal relationships in the workplace and in the personal sphere of the servers. In general, the study identified a series of impacts that the adoption of remote work has designed on management processes and daily professional activities. Among the main effects can be listed the flexibility of the logic and mechanisms of work control of the servers (weakened part of the premise of bodies control and their movements, increasing the focus on deliveries and goals); As well as the most accurate mapping of the Secretariat's work and production flows, based on the new monitoring and evaluation instruments implemented not only by the state executive, but also by the unit itself. Among the servers, on the other hand, there is a strong perception of increased workload, as well as intensifying control over their activities, despite the apparent work flexibility brought by the remote model.O cenário da pandemia da COVID-19 impactou de forma profunda o mundo do trabalho.Logo de início, para tentar evitar a propagação da doença e frear a crise sanitária, muitos profissionais tiveram que ser colocados em modalidades de trabalho remoto. Tais arranjos, no entanto, acabaram se mostrando funcionais em diversos setores da economia, passando a ser definitivamente adotados mesmo após o fim do período mais agudo da pandemia, quando as atividades sociais e profissionais começaram a retomar sua normalidade. Em um contexto que, em termos práticos, já começa a se configurar como “pós-pandêmico”, torna-se necessário compreender melhor os legados que a crise deixou para o mundo dotrabalho e suas novas configurações.Buscando contribuir para essa discussão, o presente estudo se propôs a realizar um estudo de caso sobre o universo profissional da Secretaria de Estado de Saúde de Minas Gerais (SES/MG), unidade que adotou o teletrabalho emergencial durante a pandemia, mas que manteve este arranjo para muitos de seus servidores após a normalização de suas atividades. A partir de uma série de entrevistas semiestruturadas realizadas junto a profissionais da pasta, analisou-se como a introdução definitiva do teletrabalho modificou as rotinas de trabalho e as lógicas organizacionais, assim como os métodos de controle das atividades e a gestão de equipes da SES/MG. Além disso, buscou-se compreender como o trabalho remoto também afetou relações interpessoais no ambiente de trabalho e na esfera pessoal dos servidores.De modo geral o estudo identificou uma série de impactos que a adoção do trabalho remoto projetou sobre processos de gestão e atividades profissionais cotidianas da pasta. Entre os principais efeitos, podem ser elencados a flexibilização das lógicas e mecanismos de controle do trabalho dos servidores (enfraqueceu-se parte da premissa do controle físico de corpos e suas movimentações, aumentando-se o foco sobre entregas e pactuações de metas); bem como o mapeamento mais preciso dos fluxos de trabalho e de produção da Secretaria, a partir dos novos instrumentos de monitoramento e avaliação implementados não apenas pelo Executivo Estadual, mas também pela própria unidade. Entre os servidores, por outro lado, há uma forte percepção de aumento da carga de trabalho, bem como de intensificação do controle sobre suas atividades, a despeito da aparente flexibilização laboral trazida pelo modelo remoto.application/pdfporFundação João PinheiroPrograma de Mestrado em Administração PúblicaFJPBrasilEscola de Governo Professor Paulo Neves de CarvalhoTeletrabalhoServiço PúblicoMinas GeraisSecretaria de Estado da Saúde (SES)Mudança OrganizacionalProdutividade do TrabalhoADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOALTeletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Geraisinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisNascimento, Luís Felipe Zilli doNascimento, Luís Felipe Zilli doCruz, Marcus Vinícius Gonçalves daSouza, Rosânia Rodrigues deViana, Raquel de Mattoshttp://lattes.cnpq.br/5043394873182841http://lattes.cnpq.br/5281209270517548Campos, Vanessainfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da Fundação João Pinheiroinstname:Fundação João Pinheiro (FJP)instacron:FJPORIGINALFJP05-000521.PDFA.pdfFJP05-000521application/pdf7474838http://repositorio.fjp.mg.gov.br/bitstreams/fcd05372-4a99-4731-b08f-81deda46a5ba/download20c32010773fcf2f95f4b35fe52d812bMD51LICENSElicense.txttext/plain2165http://repositorio.fjp.mg.gov.br/bitstreams/f15d02c4-70f9-4f71-9d99-039e6357d853/downloadbd3efa91386c1718a7f26a329fdcb468MD52TEXTFJP05-000521.PDFA.pdf.txtFJP05-000521.PDFA.pdf.txtExtracted texttext/plain103025http://repositorio.fjp.mg.gov.br/bitstreams/d05b102f-1949-4895-9e11-46ae46a1efa2/downloadaacf066d17dadd1dc30a0d2a6c14e805MD59THUMBNAILFJP05-000521.PDFA.pdf.jpgFJP05-000521.PDFA.pdf.jpgGenerated Thumbnailimage/jpeg2547http://repositorio.fjp.mg.gov.br/bitstreams/64822a5a-b867-4087-afa4-4f2844b74800/downloadf31825d40d35bb0bb038cf20bcb86f60MD510tede/6062024-02-09 11:18:53.376open.accessoai:repositorio.fjp.mg.gov.br:tede/606http://repositorio.fjp.mg.gov.brRepositório InstitucionalPUBhttp://www.repositorio.fjp.mg.gov.br/oai/requestopendoar:2024-02-09T14:18:53Repositório Institucional da Fundação João Pinheiro - 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dc.title.por.fl_str_mv |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
title |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
spellingShingle |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais Campos, Vanessa Teletrabalho Serviço Público Minas Gerais Secretaria de Estado da Saúde (SES) Mudança Organizacional Produtividade do Trabalho ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL |
title_short |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
title_full |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
title_fullStr |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
title_full_unstemmed |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
title_sort |
Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais |
author |
Campos, Vanessa |
author_facet |
Campos, Vanessa |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Nascimento, Luís Felipe Zilli do |
dc.contributor.referee1.fl_str_mv |
Nascimento, Luís Felipe Zilli do |
dc.contributor.referee2.fl_str_mv |
Cruz, Marcus Vinícius Gonçalves da |
dc.contributor.referee3.fl_str_mv |
Souza, Rosânia Rodrigues de |
dc.contributor.referee4.fl_str_mv |
Viana, Raquel de Mattos |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/5043394873182841 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/5281209270517548 |
dc.contributor.author.fl_str_mv |
Campos, Vanessa |
contributor_str_mv |
Nascimento, Luís Felipe Zilli do Nascimento, Luís Felipe Zilli do Cruz, Marcus Vinícius Gonçalves da Souza, Rosânia Rodrigues de Viana, Raquel de Mattos |
dc.subject.por.fl_str_mv |
Teletrabalho Serviço Público Minas Gerais Secretaria de Estado da Saúde (SES) Mudança Organizacional Produtividade do Trabalho |
topic |
Teletrabalho Serviço Público Minas Gerais Secretaria de Estado da Saúde (SES) Mudança Organizacional Produtividade do Trabalho ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL |
description |
The COVID-19 pandemic scenario deeply impacted the world of work. At first, to avoid the spread of the disease and curb the sanitary crisis, many professionals had to be placed in remote work modalities. Such arrangements, however, were functional in various sectors of the economy, being definitely adopted even after the end of the most acute period of the pandemic, when social and professional activities began to resume their normality. In a context that, in practical terms, is already beginning to configure itself as "post-standard”, it is necessary to better understand the legacies that the crisis has left to the world of work and its new configurations. Seeking to contribute to this discussion, the present study proposed to conduct a case study on the professional universe of the Minas Gerais State Secretariat of Health (SES/MG), a unit that adopted emergency teleworking during the pandemic, but maintained this arrangement for many of its servers after the normalization of their activities. From a series of semi-structured interviews conducted with folder professionals, it was analyzed how the definitive introduction of teleworking modified work routines and organizational logic, as well as the methods of controlling the activities and the management of teams of SES/ MG. In addition, it was sought to understand how remote work also affected interpersonal relationships in the workplace and in the personal sphere of the servers. In general, the study identified a series of impacts that the adoption of remote work has designed on management processes and daily professional activities. Among the main effects can be listed the flexibility of the logic and mechanisms of work control of the servers (weakened part of the premise of bodies control and their movements, increasing the focus on deliveries and goals); As well as the most accurate mapping of the Secretariat's work and production flows, based on the new monitoring and evaluation instruments implemented not only by the state executive, but also by the unit itself. Among the servers, on the other hand, there is a strong perception of increased workload, as well as intensifying control over their activities, despite the apparent work flexibility brought by the remote model. |
publishDate |
2023 |
dc.date.accessioned.fl_str_mv |
2023-09-22T17:51:39Z 2023-10-25T12:58:54Z |
dc.date.available.fl_str_mv |
2023-10-25T12:58:54Z |
dc.date.issued.fl_str_mv |
2023-03-30 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
Campos, Vanessa. Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais. 2023. 134 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte. |
dc.identifier.uri.fl_str_mv |
http://repositorio.fjp.mg.gov.br/handle/tede/606 |
identifier_str_mv |
Campos, Vanessa. Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais. 2023. 134 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte. |
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http://repositorio.fjp.mg.gov.br/handle/tede/606 |
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Fundação João Pinheiro |
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Programa de Mestrado em Administração Pública |
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FJP |
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Brasil |
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Escola de Governo Professor Paulo Neves de Carvalho |
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Fundação João Pinheiro |
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