Psychological care actions during Covid-19 through the Chat "Santiago se Levanta"

• Autor(a) principal: Santana González, Yorkys
• Data de Publicação: 2022
• Outros Autores: Torres Rodríguez, Omar, Rodríguez Martínez, Yamilka, Silva Albear, Yanet, Oris Martínez, Leosmara
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Conhecimento Online
• Texto Completo: http://periodicos.feevale.br/seer/index.php/revistaconhecimentoonline/article/view/2737
• topic: telepsychology, online psychological assistance, psychosocial intervention, psychosocial needs, psychosocial readactation, epidemiological crisis, users.; telepsicología, asistencia psicológica en línea, intervención psicosocial, necesidades psicosociales, readaptación psicosocial, crisis epidemiológica, usuarios; Telepsicología; Asistencia psicológica en línea; Intervención psicosocial; Necesidades psicosociales; Readaptación psicosocial; Crisis epidemiológica; Usuarios

Telepsychology is an alternative for online psychological assistance, this proposal suggests the use of information and communication technology to guarantee psychosocial intervention and with a humanistic nature to respond to the psycho-emotional and psychosocial needs experienced by the Santiago population that demands professional guidance in a situation of epidemiological crisis as a result of Covid -19. Santiago se Levanta is a group of psychological help where 52 psychology professionals participate and until the moment of the investigation it had a scope of a total of 19,564 users and the objective of this investigation is to systematize the psychological orientations in 84 topics, the which meet from January 2021 to the present, with the aim of guiding the psychosocial rehabilitation of the Santiago population in this stage of the pandemic. The research is qualitative and the method used is systematization. Taking into account the degree of satisfaction, the evaluation of the users has been favorable based on the depth, systematicity and scientificity of each topic addressed and the therapeutic, educational and investigative scope of each work session.