Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR

Detalhes bibliográficos
Autor(a) principal: Mello, Josiane
Data de Publicação: 2013
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira de Direito Civil (Online)
Texto Completo: https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655
Resumo: This paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value.
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spelling Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PRGestão da qualidade em bibliotecas escolares: um estudo de caso em uma biblioteca escolar na cidade de Ponta Grossa - PRSchool LibraryQuality ManagementContinuous ImprovementLibrary scienceinformation sciencesBibliotecas escolaresGestão da qualidadeMelhoria contínuaBiblioteconomiaThis paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value.O presente artigo faz uma reflexão a respeito da gestão da qualidade em bibliotecas escolares. Apresenta um estudo realizado em uma biblioteca escolar na cidade de Ponta Grossa – PR, com o objetivo geral de analisar as ações da gestão da qualidade existentes nesse ambiente, visando à melhoria contínua. Para alcance deste objetivo, utilizaram-se as ferramentas da qualidade: Diagrama causa – efeito e Plano de ação 5W2H. Para a coleta de dados fez-se uso de entrevistas com o quadro funcional da biblioteca, utilizou-se documentos administrativos e observação direta do ambiente estudado. Quanto aos procedimentos metodológicos a pesquisa caracteriza-se do ponto de vista de: sua natureza como aplicada; da abordagem do problema qualitativa; dos objetivos como exploratória e descritiva e dos procedimentos técnicos como pesquisa bibliográfica, documental e estudo de caso. Como resultados constataram-se, que a biblioteca estudada já desenvolvia algumas ações da gestão da qualidade isoladamente, porém faz-se necessário uma ação de melhoria no que refere-se ao baixo índice de utilização dos serviços ofertados bem como uma otimização no que refere-se ao gerenciamento da biblioteca. Por fim, desenvolveu-se um plano de ação de melhorias, conforme a ferramenta da qualidade 5W2H, a fim de tornar a biblioteca uma unidade agregadora de valor.Universidade Estadual de Campinas2013-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoinfo:eu-repo/semantics/otherapplication/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/165510.20396/rdbci.v11i1.1655RDBCI: Digital Journal of Library and Information Science; Vol. 11 No. 1 (2013): jan./abr.; 111-137RDBCI: Revista Digital de Biblioteconomia e Ciência da Informação; v. 11 n. 1 (2013): jan./abr.; 111-1371678-765Xreponame:Revista Brasileira de Direito Civil (Online)instname:Instituto Brasileiro de Direito Civil (IBDCivil)instacron:Instituto Brasileiro de Direito Civilporhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/19429Brazil; ContemporaryBrasil; ContemporâneoCopyright (c) 2013 Josiane Mellohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMello, Josiane2022-05-06T17:18:53Zoai:ojs.periodicos.sbu.unicamp.br:article/1655Revistahttps://rbdcivil.ibdcivil.org.br/rbdchttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/oai||rbdcivil@ibdcivil.org.br2358-69742358-6974opendoar:2022-05-06T17:18:53Revista Brasileira de Direito Civil (Online) - Instituto Brasileiro de Direito Civil (IBDCivil)false
dc.title.none.fl_str_mv Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
Gestão da qualidade em bibliotecas escolares: um estudo de caso em uma biblioteca escolar na cidade de Ponta Grossa - PR
title Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
spellingShingle Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
Mello, Josiane
School Library
Quality Management
Continuous Improvement
Library science
information sciences
Bibliotecas escolares
Gestão da qualidade
Melhoria contínua
Biblioteconomia
title_short Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
title_full Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
title_fullStr Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
title_full_unstemmed Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
title_sort Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
author Mello, Josiane
author_facet Mello, Josiane
author_role author
dc.contributor.author.fl_str_mv Mello, Josiane
dc.subject.por.fl_str_mv School Library
Quality Management
Continuous Improvement
Library science
information sciences
Bibliotecas escolares
Gestão da qualidade
Melhoria contínua
Biblioteconomia
topic School Library
Quality Management
Continuous Improvement
Library science
information sciences
Bibliotecas escolares
Gestão da qualidade
Melhoria contínua
Biblioteconomia
description This paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value.
publishDate 2013
dc.date.none.fl_str_mv 2013-01-04
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Texto
info:eu-repo/semantics/other
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655
10.20396/rdbci.v11i1.1655
url https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655
identifier_str_mv 10.20396/rdbci.v11i1.1655
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/pdf
https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/19429
dc.rights.driver.fl_str_mv Copyright (c) 2013 Josiane Mello
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2013 Josiane Mello
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv
application/pdf
dc.coverage.none.fl_str_mv Brazil; Contemporary
Brasil; Contemporâneo
dc.publisher.none.fl_str_mv Universidade Estadual de Campinas
publisher.none.fl_str_mv Universidade Estadual de Campinas
dc.source.none.fl_str_mv RDBCI: Digital Journal of Library and Information Science; Vol. 11 No. 1 (2013): jan./abr.; 111-137
RDBCI: Revista Digital de Biblioteconomia e Ciência da Informação; v. 11 n. 1 (2013): jan./abr.; 111-137
1678-765X
reponame:Revista Brasileira de Direito Civil (Online)
instname:Instituto Brasileiro de Direito Civil (IBDCivil)
instacron:Instituto Brasileiro de Direito Civil
instname_str Instituto Brasileiro de Direito Civil (IBDCivil)
instacron_str Instituto Brasileiro de Direito Civil
institution Instituto Brasileiro de Direito Civil
reponame_str Revista Brasileira de Direito Civil (Online)
collection Revista Brasileira de Direito Civil (Online)
repository.name.fl_str_mv Revista Brasileira de Direito Civil (Online) - Instituto Brasileiro de Direito Civil (IBDCivil)
repository.mail.fl_str_mv ||rbdcivil@ibdcivil.org.br
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