Profile of psychological care in a public hospital: psychological work procedures and processes

• Autor(a) principal: Gazar, Thalita
• Data de Publicação: 2024
• Outros Autores: Oliveira, Ilena Rafaela Gama de Britto, Luciano, Maria de Fátima Dórea, Sousa, Roberto Beirão Santos, Santana, Ana Vitória Arnaoutte, Lima, Rafael Reis de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Baiana de Saúde Pública (Online)
• Texto Completo: https://rbsp.sesab.ba.gov.br/index.php/rbsp/article/view/4007
• topic: Psicologia Hospitalar; Processos de trabalho; Informação em saúde; Psicologia; Psicologia hospitalar; Informação em saúde; Hospital psychology; Work processes; Health information; Psicología hospitalaria; procesos de trabajo; información de salud

The work of Hospital Psychology, although recent, encompasses various interventions, which with the help of records can be evidenced through work processes. The objective of this study was to characterize the Psychology service of a public general hospital in Bahia and its assistance between January and December 2022. A documentary research was carried out in the Daily Assistance Bulletin and a document that describes the history of Psychology in the hospital through descriptive statistics and thematic categorization of data. Since 1984 there has been psychological assistance at the hospital, organized by work processes and lines of mother-infant, pediatric, chronic, surgical and neurological care. In terms of procedures, 13,821 were provided to patients and 13,249 to family members, with emphasis on psychological care. A total of 4960 non-assistance procedures were performed, not described in the health records, mainly multidisciplinary discussions (55.82%). Such procedures can be analyzed by dividing them into work processes: reception, monitoring, evaluation, communication, education, training, group activities, organization, guidance, reception, investigation and therapy. The hospital's psychologists are day laborers, acting as interconsultants when there is a request, mainly from doctors, by telephone, request guide, medical record system and in person, becoming a propitious space for interdisciplinary practice. Finally, it can be concluded about the importance of doing Psychology in the hospital in question and the various interventions carried out to collaborate with the biopsychosocial health of patients and their families. Likewise, the importance of health information with a qualified record is highlighted to be a management tool with a view to transforming and giving visibility to health practices.