INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY

Detalhes bibliográficos
Autor(a) principal: Silva, Gustavo Borges Lisboa
Data de Publicação: 2018
Outros Autores: Martinez, Gustavo Aristides Santana
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Holos
Texto Completo: http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669
Resumo: Understanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions.
id IFRN-3_bbf32d8339c7ca778803250419e5bf48
oai_identifier_str oai:holos.ifrn.edu.br:article/6669
network_acronym_str IFRN-3
network_name_str Holos
repository_id_str
spelling INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRYQuality Function Deployment (QFD)Theory of Inventive Problem Solving (TRIZ)InnovationUnderstanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions.Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte2018-02-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/666910.15628/holos.2018.6669HOLOS; v. 1 (2018); 50-601807-1600reponame:Holosinstname:Instituto Federal do Rio Grande do Norte (IFRN)instacron:IFRNenghttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669/pdfCopyright (c) 2018 HOLOSinfo:eu-repo/semantics/openAccessSilva, Gustavo Borges LisboaMartinez, Gustavo Aristides Santana2022-05-01T19:32:05Zoai:holos.ifrn.edu.br:article/6669Revistahttp://www2.ifrn.edu.br/ojs/index.php/HOLOSPUBhttp://www2.ifrn.edu.br/ojs/index.php/HOLOS/oaiholos@ifrn.edu.br||jyp.leite@ifrn.edu.br||propi@ifrn.edu.br1807-16001518-1634opendoar:2022-05-01T19:32:05Holos - Instituto Federal do Rio Grande do Norte (IFRN)false
dc.title.none.fl_str_mv INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
title INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
spellingShingle INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
Silva, Gustavo Borges Lisboa
Quality Function Deployment (QFD)
Theory of Inventive Problem Solving (TRIZ)
Innovation
title_short INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
title_full INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
title_fullStr INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
title_full_unstemmed INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
title_sort INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY
author Silva, Gustavo Borges Lisboa
author_facet Silva, Gustavo Borges Lisboa
Martinez, Gustavo Aristides Santana
author_role author
author2 Martinez, Gustavo Aristides Santana
author2_role author
dc.contributor.author.fl_str_mv Silva, Gustavo Borges Lisboa
Martinez, Gustavo Aristides Santana
dc.subject.por.fl_str_mv Quality Function Deployment (QFD)
Theory of Inventive Problem Solving (TRIZ)
Innovation
topic Quality Function Deployment (QFD)
Theory of Inventive Problem Solving (TRIZ)
Innovation
description Understanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions.
publishDate 2018
dc.date.none.fl_str_mv 2018-02-09
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669
10.15628/holos.2018.6669
url http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669
identifier_str_mv 10.15628/holos.2018.6669
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/6669/pdf
dc.rights.driver.fl_str_mv Copyright (c) 2018 HOLOS
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 HOLOS
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
publisher.none.fl_str_mv Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
dc.source.none.fl_str_mv HOLOS; v. 1 (2018); 50-60
1807-1600
reponame:Holos
instname:Instituto Federal do Rio Grande do Norte (IFRN)
instacron:IFRN
instname_str Instituto Federal do Rio Grande do Norte (IFRN)
instacron_str IFRN
institution IFRN
reponame_str Holos
collection Holos
repository.name.fl_str_mv Holos - Instituto Federal do Rio Grande do Norte (IFRN)
repository.mail.fl_str_mv holos@ifrn.edu.br||jyp.leite@ifrn.edu.br||propi@ifrn.edu.br
_version_ 1798951624123613184

Registros relacionados