Communication and access to information in assessing the quality of multiprofessional care of patients
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | , , , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Einstein (São Paulo) |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-45082010000300303 |
Resumo: | ABSTRACT Objective: To assess the quality of a multiprofessional healthcare model for in-hospital patients by means of two performance indicators (communication and knowledge about the case). Methods: A cross-sectional study assessed the knowledge that professionals had about the clinical information of patients and the use of communication strategies by the team. Healthcare professionals were interviewed during their work period. Seven occupational categories were interviewed. A total of 199 medical charts were randomly selected for interviews, and 312 professionals of different categories were interviewed. The sample comprised mostly nurses and physical therapists in the charts that were interviewed. Results: There were no statistically significant differences between the expected performing model group and the under-performing model group for sex, location and job. In the under-performing model group, a larger number of professionals correlated with less knowledge. Communication was improved when nurses had the relevant information about interdisciplinary care (97.4%), appropriate use of the Plan of Care form (97.0%), and formalized discussions with physicians (88.2%). In the expected performing model group, it was observed that the higher the number of healthcare professionals involved, the higher the communication levels. Conclusions: This model of care based on case knowledge and multiprofessional team communication performance indices allowed to assess quality of care. This assessment is measurable and there is the possibility of establishing the quality of care delivered. |
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Communication and access to information in assessing the quality of multiprofessional care of patientsInterprofessional relationsPatient care teamInterdisciplinary communicationInpatientsQuality of health careABSTRACT Objective: To assess the quality of a multiprofessional healthcare model for in-hospital patients by means of two performance indicators (communication and knowledge about the case). Methods: A cross-sectional study assessed the knowledge that professionals had about the clinical information of patients and the use of communication strategies by the team. Healthcare professionals were interviewed during their work period. Seven occupational categories were interviewed. A total of 199 medical charts were randomly selected for interviews, and 312 professionals of different categories were interviewed. The sample comprised mostly nurses and physical therapists in the charts that were interviewed. Results: There were no statistically significant differences between the expected performing model group and the under-performing model group for sex, location and job. In the under-performing model group, a larger number of professionals correlated with less knowledge. Communication was improved when nurses had the relevant information about interdisciplinary care (97.4%), appropriate use of the Plan of Care form (97.0%), and formalized discussions with physicians (88.2%). In the expected performing model group, it was observed that the higher the number of healthcare professionals involved, the higher the communication levels. Conclusions: This model of care based on case knowledge and multiprofessional team communication performance indices allowed to assess quality of care. This assessment is measurable and there is the possibility of establishing the quality of care delivered.Instituto Israelita de Ensino e Pesquisa Albert Einstein2010-09-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-45082010000300303einstein (São Paulo) v.8 n.3 2010reponame:Einstein (São Paulo)instname:Instituto Israelita de Ensino e Pesquisa Albert Einstein (IIEPAE)instacron:IIEPAE10.1590/s1679-45082010ao1298info:eu-repo/semantics/openAccessCavalheiro,Leny VieiraAndreoli,Paola Bruno de AraújoMedeiros,Nadia Sueli deMendes,Telma de Almeida BuschOliveira,RoselaineCordeiro,Júnia Jorge RjeilleFigueiredo,Rejane Augusta de OliveiraBork,Anna Margherita Toldieng2017-03-14T00:00:00Zoai:scielo:S1679-45082010000300303Revistahttps://journal.einstein.br/pt-br/ONGhttps://old.scielo.br/oai/scielo-oai.php||revista@einstein.br2317-63851679-4508opendoar:2017-03-14T00:00Einstein (São Paulo) - Instituto Israelita de Ensino e Pesquisa Albert Einstein (IIEPAE)false |
dc.title.none.fl_str_mv |
Communication and access to information in assessing the quality of multiprofessional care of patients |
title |
Communication and access to information in assessing the quality of multiprofessional care of patients |
spellingShingle |
Communication and access to information in assessing the quality of multiprofessional care of patients Cavalheiro,Leny Vieira Interprofessional relations Patient care team Interdisciplinary communication Inpatients Quality of health care |
title_short |
Communication and access to information in assessing the quality of multiprofessional care of patients |
title_full |
Communication and access to information in assessing the quality of multiprofessional care of patients |
title_fullStr |
Communication and access to information in assessing the quality of multiprofessional care of patients |
title_full_unstemmed |
Communication and access to information in assessing the quality of multiprofessional care of patients |
title_sort |
Communication and access to information in assessing the quality of multiprofessional care of patients |
author |
Cavalheiro,Leny Vieira |
author_facet |
Cavalheiro,Leny Vieira Andreoli,Paola Bruno de Araújo Medeiros,Nadia Sueli de Mendes,Telma de Almeida Busch Oliveira,Roselaine Cordeiro,Júnia Jorge Rjeille Figueiredo,Rejane Augusta de Oliveira Bork,Anna Margherita Toldi |
author_role |
author |
author2 |
Andreoli,Paola Bruno de Araújo Medeiros,Nadia Sueli de Mendes,Telma de Almeida Busch Oliveira,Roselaine Cordeiro,Júnia Jorge Rjeille Figueiredo,Rejane Augusta de Oliveira Bork,Anna Margherita Toldi |
author2_role |
author author author author author author author |
dc.contributor.author.fl_str_mv |
Cavalheiro,Leny Vieira Andreoli,Paola Bruno de Araújo Medeiros,Nadia Sueli de Mendes,Telma de Almeida Busch Oliveira,Roselaine Cordeiro,Júnia Jorge Rjeille Figueiredo,Rejane Augusta de Oliveira Bork,Anna Margherita Toldi |
dc.subject.por.fl_str_mv |
Interprofessional relations Patient care team Interdisciplinary communication Inpatients Quality of health care |
topic |
Interprofessional relations Patient care team Interdisciplinary communication Inpatients Quality of health care |
description |
ABSTRACT Objective: To assess the quality of a multiprofessional healthcare model for in-hospital patients by means of two performance indicators (communication and knowledge about the case). Methods: A cross-sectional study assessed the knowledge that professionals had about the clinical information of patients and the use of communication strategies by the team. Healthcare professionals were interviewed during their work period. Seven occupational categories were interviewed. A total of 199 medical charts were randomly selected for interviews, and 312 professionals of different categories were interviewed. The sample comprised mostly nurses and physical therapists in the charts that were interviewed. Results: There were no statistically significant differences between the expected performing model group and the under-performing model group for sex, location and job. In the under-performing model group, a larger number of professionals correlated with less knowledge. Communication was improved when nurses had the relevant information about interdisciplinary care (97.4%), appropriate use of the Plan of Care form (97.0%), and formalized discussions with physicians (88.2%). In the expected performing model group, it was observed that the higher the number of healthcare professionals involved, the higher the communication levels. Conclusions: This model of care based on case knowledge and multiprofessional team communication performance indices allowed to assess quality of care. This assessment is measurable and there is the possibility of establishing the quality of care delivered. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-09-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-45082010000300303 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1679-45082010000300303 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/s1679-45082010ao1298 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Instituto Israelita de Ensino e Pesquisa Albert Einstein |
publisher.none.fl_str_mv |
Instituto Israelita de Ensino e Pesquisa Albert Einstein |
dc.source.none.fl_str_mv |
einstein (São Paulo) v.8 n.3 2010 reponame:Einstein (São Paulo) instname:Instituto Israelita de Ensino e Pesquisa Albert Einstein (IIEPAE) instacron:IIEPAE |
instname_str |
Instituto Israelita de Ensino e Pesquisa Albert Einstein (IIEPAE) |
instacron_str |
IIEPAE |
institution |
IIEPAE |
reponame_str |
Einstein (São Paulo) |
collection |
Einstein (São Paulo) |
repository.name.fl_str_mv |
Einstein (São Paulo) - Instituto Israelita de Ensino e Pesquisa Albert Einstein (IIEPAE) |
repository.mail.fl_str_mv |
||revista@einstein.br |
_version_ |
1752129905836949504 |