Comparative Analysis of Bank’s ATM and POS Technologies By Customers
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Independent Journal of Management & Production |
Texto Completo: | http://www.ijmp.jor.br/index.php/ijmp/article/view/528 |
Resumo: | This study aims to investigate comparative analysis of bank’s ATM and POS technologies by customers applying Technology Acceptance Model 3 (TAM3) so that TAM3’s accepted components will be analyzed separately for each ATM and POS technologies. Statistical population includes Melat Bank’s customers residing in Tehran. Applying Cochran's sample size formula, 139 customers were selected randomly. The data collected from questionnaires were analyzed applying SPSS 21. The findings show that generally speaking, people use points of sale than ATMs. In most of TAM3’s components, ATMs show higher acceptance than points of sale. Only in self-efficacy, perceived joy and result demonstrability, points of sale were higher than ATMs. In anxiety and behavioral intention components, there was a meaningful difference between points of sale and ATMs regarding acceptance. |
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IJMP |
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Independent Journal of Management & Production |
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Comparative Analysis of Bank’s ATM and POS Technologies By CustomersTechnology AcceptanceATMPOSTAM3This study aims to investigate comparative analysis of bank’s ATM and POS technologies by customers applying Technology Acceptance Model 3 (TAM3) so that TAM3’s accepted components will be analyzed separately for each ATM and POS technologies. Statistical population includes Melat Bank’s customers residing in Tehran. Applying Cochran's sample size formula, 139 customers were selected randomly. The data collected from questionnaires were analyzed applying SPSS 21. The findings show that generally speaking, people use points of sale than ATMs. In most of TAM3’s components, ATMs show higher acceptance than points of sale. Only in self-efficacy, perceived joy and result demonstrability, points of sale were higher than ATMs. In anxiety and behavioral intention components, there was a meaningful difference between points of sale and ATMs regarding acceptance.Independent2017-09-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/52810.14807/ijmp.v8i3.528Independent Journal of Management & Production; Vol. 8 No. 3 (2017): Independent Journal of Management & Production; 831-8482236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/528/720http://www.ijmp.jor.br/index.php/ijmp/article/view/528/737Copyright (c) 2017 Afsaneh Ganjikhah, Ali Rabieeinfo:eu-repo/semantics/openAccessGanjikhah, AfsanehRabiee, AliMoghaddam, Davood KarimzadeganVahdat, Davood2018-08-03T12:11:25Zoai:www.ijmp.jor.br:article/528Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2018-08-03T12:11:25Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false |
dc.title.none.fl_str_mv |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
title |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
spellingShingle |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers Ganjikhah, Afsaneh Technology Acceptance ATM POS TAM3 |
title_short |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
title_full |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
title_fullStr |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
title_full_unstemmed |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
title_sort |
Comparative Analysis of Bank’s ATM and POS Technologies By Customers |
author |
Ganjikhah, Afsaneh |
author_facet |
Ganjikhah, Afsaneh Rabiee, Ali Moghaddam, Davood Karimzadegan Vahdat, Davood |
author_role |
author |
author2 |
Rabiee, Ali Moghaddam, Davood Karimzadegan Vahdat, Davood |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Ganjikhah, Afsaneh Rabiee, Ali Moghaddam, Davood Karimzadegan Vahdat, Davood |
dc.subject.por.fl_str_mv |
Technology Acceptance ATM POS TAM3 |
topic |
Technology Acceptance ATM POS TAM3 |
description |
This study aims to investigate comparative analysis of bank’s ATM and POS technologies by customers applying Technology Acceptance Model 3 (TAM3) so that TAM3’s accepted components will be analyzed separately for each ATM and POS technologies. Statistical population includes Melat Bank’s customers residing in Tehran. Applying Cochran's sample size formula, 139 customers were selected randomly. The data collected from questionnaires were analyzed applying SPSS 21. The findings show that generally speaking, people use points of sale than ATMs. In most of TAM3’s components, ATMs show higher acceptance than points of sale. Only in self-efficacy, perceived joy and result demonstrability, points of sale were higher than ATMs. In anxiety and behavioral intention components, there was a meaningful difference between points of sale and ATMs regarding acceptance. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-09-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/528 10.14807/ijmp.v8i3.528 |
url |
http://www.ijmp.jor.br/index.php/ijmp/article/view/528 |
identifier_str_mv |
10.14807/ijmp.v8i3.528 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://www.ijmp.jor.br/index.php/ijmp/article/view/528/720 http://www.ijmp.jor.br/index.php/ijmp/article/view/528/737 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Afsaneh Ganjikhah, Ali Rabiee info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Afsaneh Ganjikhah, Ali Rabiee |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf text/html |
dc.publisher.none.fl_str_mv |
Independent |
publisher.none.fl_str_mv |
Independent |
dc.source.none.fl_str_mv |
Independent Journal of Management & Production; Vol. 8 No. 3 (2017): Independent Journal of Management & Production; 831-848 2236-269X 2236-269X reponame:Independent Journal of Management & Production instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) instacron:IJM&P |
instname_str |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
instacron_str |
IJM&P |
institution |
IJM&P |
reponame_str |
Independent Journal of Management & Production |
collection |
Independent Journal of Management & Production |
repository.name.fl_str_mv |
Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) |
repository.mail.fl_str_mv |
ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br|| |
_version_ |
1797220491022303232 |