Quality of assistance provided to people with leprosy in the public health network

• Autor(a) principal: Tomaleri, Joan Pinton
• Data de Publicação: 2013
• Outros Autores: Nardi, Susilene Maria Tonelli, Fernandes, Gislaine Buzzini, Pedro, Heloisa da Silveira Paro, Paschoal, Vânia Del’Arco, Faria, Josimerci Ittavo Lamana
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Hansenologia Internationalis (Online)
• Texto Completo: https://periodicos.saude.sp.gov.br/hansenologia/article/view/35073
• topic: Hanseníase; Serviços Básicos de Saúde; Administração de Serviços de Saúde; Assistência à Saúde; Leprosy; LeprosyBasic Health Services; Health Services Administration; Delivery of Health Care

This study evaluated leprosy care services from the viewpoint of all patients diagnosed during one biennium in a city with a low prevalence and incidence of the disease according to World Health Organization parameters. Leprosy patients answered a questionnaire validated in Brazil on the organization andperformance of services provided. Access to services, relationship with professionals and performance of professionals were considered facilitating factors. Domains of mixed satisfaction and dissatisfaction among those interviewed were the service provided during consultations, lack of interest in the socioeconomic conditions of the patient and their family and family participation in treatment. The factors considered problematic were initial access to diagnosis and treatment, lack of determination of professionals in respect to general health problems not related to leprosy, difficulties to access medical specialties, and lack of home visits and community guidance with health education initiatives.