Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington
Autor(a) principal: | |
---|---|
Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/1999 |
Resumo: | With the creation of the Regulation Center for Health Services Offers (CROSS), it is possible to verify that there is still impoundment in outpatient care, since there is absenteeism of the patients in their consultations and examinations. The objective of this research was to demonstrate and identify the causes and rates of absenteeism in the specialty of Surgical Oncology of the Center for Reference of Women's Health (CRSM) - P??rola Byington Hospital in the first consultation scheduled through CROSS and the outcome they had abstained of the consultations, if they were able to reschedule, if they remained untreated or if they died, by analyzing the time of each appointment, the municipality of residence, age group and requesting appointment, and also by absent patients who agreed to participate in the study. An evaluation by the Director of Surgical Oncology of the CRSM of the patients who remained untreated during the study period was carried out so that they could be rescued so that there would be no greater harm to their treatments. A retrospective and longitudinal case study was carried out for the period from April 2014 to June 2018, with a qualitative approach, verifying which patients were absent and who remained untreated; prospective study, using primary data through questionnaires during the period from August 5 to November 29, 2018 with patients absent at first consultation at the CRSM and medical evaluation using descriptive statistics for analysis and interpretation of the data. Data were analyzed through CROSS management reports. The age range of patients who were absent in the consultation was 60 years or more, the time between the date of appointment and the date of consultation was up to 10 in 75.84% of the cases. The rate of 73.17% of inability to contact the absent patients was noted in this study. Absenteeism generates losses for the patient, for the service and increase in the queue of waiting. |
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Novaretti, Marcia Cristina ZagoNovaretti, Marcia Cristina ZagoMotta, Lara JansiskiAra??jo, Teresa Raquel Embiru??u deLiberal, M??rcia Mello Costa deFerraz, Renato Ribeiro Nogueirahttp://lattes.cnpq.br/4620196381893907Fernandes, Rosana ??vila2019-05-06T20:25:41Z2019-02-26Fernandes, Rosana ??vila. Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington. 2019. 121 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1999With the creation of the Regulation Center for Health Services Offers (CROSS), it is possible to verify that there is still impoundment in outpatient care, since there is absenteeism of the patients in their consultations and examinations. The objective of this research was to demonstrate and identify the causes and rates of absenteeism in the specialty of Surgical Oncology of the Center for Reference of Women's Health (CRSM) - P??rola Byington Hospital in the first consultation scheduled through CROSS and the outcome they had abstained of the consultations, if they were able to reschedule, if they remained untreated or if they died, by analyzing the time of each appointment, the municipality of residence, age group and requesting appointment, and also by absent patients who agreed to participate in the study. An evaluation by the Director of Surgical Oncology of the CRSM of the patients who remained untreated during the study period was carried out so that they could be rescued so that there would be no greater harm to their treatments. A retrospective and longitudinal case study was carried out for the period from April 2014 to June 2018, with a qualitative approach, verifying which patients were absent and who remained untreated; prospective study, using primary data through questionnaires during the period from August 5 to November 29, 2018 with patients absent at first consultation at the CRSM and medical evaluation using descriptive statistics for analysis and interpretation of the data. Data were analyzed through CROSS management reports. The age range of patients who were absent in the consultation was 60 years or more, the time between the date of appointment and the date of consultation was up to 10 in 75.84% of the cases. The rate of 73.17% of inability to contact the absent patients was noted in this study. Absenteeism generates losses for the patient, for the service and increase in the queue of waiting.Com a cria????o da Central de Regula????o de Ofertas de Servi??os de Sa??de (CROSS), ?? poss??vel verificar que ainda h?? represamento no atendimento ambulatorial, pois existe absente??smo dos pacientes em suas consultas e exames. O objetivo desta pesquisa foi demonstrar e identificar as causas e taxas de absente??smo na especialidade de Oncologia Cir??rgica do Centro de Refer??ncia da Sa??de da Mulher (CRSM) ??? Hospital P??rola Byington em primeira consulta agendadas por meio da CROSS e o desfecho que tiveram abstendo-se das consultas, verificou-se, se conseguiram reagendar, se permaneceram sem tratamento ou se evolu??ram a ??bito, analisando o tempo de agendamento de cada consulta, o munic??pio de resid??ncia, faixa et??ria e solicitante de agendamento, e ainda por aplica????o de question??rio com as pacientes absentes que aceitaram participar do estudo. Fora feita avalia????o pelo Diretor da Oncologia Cir??rgica do CRSM das pacientes que permaneceram sem tratamento no per??odo de estudo para que estas pudessem ser resgatadas para que n??o houvesse maiores preju??zos em seus tratamentos. Foi realizado estudo de caso, retrospectivo e longitudinal referente ao per??odo de abril de 2014 a junho de 2018 com abordagem qualitativa verificando quais foram as pacientes absentes e que permaneceram sem tratamento e; prospectivo, utilizando dados prim??rios por meio de question??rios durante o per??odo de 5 de agosto a 29 de novembro de 2018 com as pacientes absentes em primeira consulta no CRSM e, avalia????o m??dica, utilizando estat??stica descritiva para an??lise e interpreta????o dos dados. Os dados foram analisados por meio de relat??rios gerenciais da CROSS. A faixa et??ria de pacientes ausentes nas consulta ?? de 60 anos ou mais, o tempo entre a data de agendamento e a data de consulta foram de at?? 10 em 75,84% dos casos. Notou-se nesta pesquisa a taxa de 73,17% de impossibilidade de contato com as pacientes absentes. O absente??smo gera preju??zos para o paciente, para o servi??o e aumento na fila de espera.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2019-05-06T20:25:41Z No. of bitstreams: 1 Rosana ??vila Fernandes.pdf: 4693105 bytes, checksum: b7c6704b71f72c0f3844442b98ba8e41 (MD5)Made available in DSpace on 2019-05-06T20:25:41Z (GMT). No. of bitstreams: 1 Rosana ??vila Fernandes.pdf: 4693105 bytes, checksum: b7c6704b71f72c0f3844442b98ba8e41 (MD5) Previous issue date: 2019-02-26application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??deUNINOVEBrasilAdministra????oabsente??smoagendamento de consultasoncologiaabsenteeismscheduling of queriesoncologyADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSAbsente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola ByingtonAbsenteeism of patients at the first consultation in the surgical oncology of the center of reference of the woman's health Byington Pearl hospitalinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-710462410973612412600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALRosana ??vila Fernandes.pdfRosana ??vila Fernandes.pdfapplication/pdf4693105http://localhost:8080/tede/bitstream/tede/1999/2/Rosana+%C3%81vila+Fernandes.pdfb7c6704b71f72c0f3844442b98ba8e41MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/1999/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/19992019-05-06 17:25:41.791oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2019-05-06T20:25:41Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
dc.title.alternative.eng.fl_str_mv |
Absenteeism of patients at the first consultation in the surgical oncology of the center of reference of the woman's health Byington Pearl hospital |
title |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
spellingShingle |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington Fernandes, Rosana ??vila absente??smo agendamento de consultas oncologia absenteeism scheduling of queries oncology ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
title_short |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
title_full |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
title_fullStr |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
title_full_unstemmed |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
title_sort |
Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington |
author |
Fernandes, Rosana ??vila |
author_facet |
Fernandes, Rosana ??vila |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Novaretti, Marcia Cristina Zago |
dc.contributor.referee1.fl_str_mv |
Novaretti, Marcia Cristina Zago |
dc.contributor.referee2.fl_str_mv |
Motta, Lara Jansiski |
dc.contributor.referee3.fl_str_mv |
Ara??jo, Teresa Raquel Embiru??u de |
dc.contributor.referee4.fl_str_mv |
Liberal, M??rcia Mello Costa de |
dc.contributor.referee5.fl_str_mv |
Ferraz, Renato Ribeiro Nogueira |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4620196381893907 |
dc.contributor.author.fl_str_mv |
Fernandes, Rosana ??vila |
contributor_str_mv |
Novaretti, Marcia Cristina Zago Novaretti, Marcia Cristina Zago Motta, Lara Jansiski Ara??jo, Teresa Raquel Embiru??u de Liberal, M??rcia Mello Costa de Ferraz, Renato Ribeiro Nogueira |
dc.subject.por.fl_str_mv |
absente??smo agendamento de consultas oncologia |
topic |
absente??smo agendamento de consultas oncologia absenteeism scheduling of queries oncology ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
dc.subject.eng.fl_str_mv |
absenteeism scheduling of queries oncology |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
description |
With the creation of the Regulation Center for Health Services Offers (CROSS), it is possible to verify that there is still impoundment in outpatient care, since there is absenteeism of the patients in their consultations and examinations. The objective of this research was to demonstrate and identify the causes and rates of absenteeism in the specialty of Surgical Oncology of the Center for Reference of Women's Health (CRSM) - P??rola Byington Hospital in the first consultation scheduled through CROSS and the outcome they had abstained of the consultations, if they were able to reschedule, if they remained untreated or if they died, by analyzing the time of each appointment, the municipality of residence, age group and requesting appointment, and also by absent patients who agreed to participate in the study. An evaluation by the Director of Surgical Oncology of the CRSM of the patients who remained untreated during the study period was carried out so that they could be rescued so that there would be no greater harm to their treatments. A retrospective and longitudinal case study was carried out for the period from April 2014 to June 2018, with a qualitative approach, verifying which patients were absent and who remained untreated; prospective study, using primary data through questionnaires during the period from August 5 to November 29, 2018 with patients absent at first consultation at the CRSM and medical evaluation using descriptive statistics for analysis and interpretation of the data. Data were analyzed through CROSS management reports. The age range of patients who were absent in the consultation was 60 years or more, the time between the date of appointment and the date of consultation was up to 10 in 75.84% of the cases. The rate of 73.17% of inability to contact the absent patients was noted in this study. Absenteeism generates losses for the patient, for the service and increase in the queue of waiting. |
publishDate |
2019 |
dc.date.accessioned.fl_str_mv |
2019-05-06T20:25:41Z |
dc.date.issued.fl_str_mv |
2019-02-26 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
Fernandes, Rosana ??vila. Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington. 2019. 121 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/1999 |
identifier_str_mv |
Fernandes, Rosana ??vila. Absente??smo de pacientes na primeira consulta na oncologia cir??rgica do centro de refer??ncia da sa??de da mulher ??? hospital P??rola Byington. 2019. 121 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/1999 |
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por |
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Universidade Nove de Julho |
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Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de |
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UNINOVE |
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Universidade Nove de Julho |
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