Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/2792 |
Resumo: | Making a digital transformation means integrating technology into the business, which requires fundamental changes in company culture, operations, and processes. This transformation requires that processes start to be mapped and redesigned in an intelligent way, since traditional methods are based on rigid and controlled steps, while the intelligent one is based on flexibility and adaptability to strategies. In this context, finding a solution that enables the intelligent mapping and redesign of processes becomes a challenge, as traditional methods such as Business Process Management, Enterprise Architecture and Process Mining are not intended to handle different views and are focused only on process management, IT infrastructure and information discovery in event logs. Given this scenario, developing a Hybrid Architecture that brings together these methods has become an important object of study to analyze the contribution of their combination. Thus, this work aimed to develop and apply a Hybrid Architecture based on Business Process Management, Enterprise Architecture with TOGAF and Process Mining to support the Intelligent Mapping and Redesign of Organizational Processes. The methodological characterization was applied in nature, with a quantitative and exploratory approach through bibliographical and experimental research. The computational experiments were developed in four phases with ten steps: selection of companies, selection of data, computational experiments, and comparison of results. Three databases from a company operating in the financial sector, another in health and the third from an academic study were used. In the selected processes of the first two companies, the separate BPM, TOGAF and Process Mining methods were applied, and in the third only Process Mining for control. Then, the Hybrid Architecture was applied in the second company and then compared with the results of the experiments, it was confirmed that the traditional methods are not as comprehensive as the Hybrid Architecture. In this comparison, it was possible to verify that Hybrid Architecture was more effective, as the time for mapping had a 60% reduction compared to the traditional method, 50% in the number of people involved and 20% in the return time. It is concluded, therefore, that the Hybrid Architecture, in addition to being unprecedented, also contributed to the achievement of the proposed objective, allowing the mapping and intelligent redesign of organizational processes, which brought intelligence and agility, in addition to the discovery of non-perceivable knowledge with other methods. |
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Sassi, Renato Joséhttp://lattes.cnpq.br/8750334661789610Sassi, Renato Joséhttp://lattes.cnpq.br/8750334661789610Marte, Claudio Luizhttp://lattes.cnpq.br/9517893686066259Lopes, Fábio Silvahttp://lattes.cnpq.br/2302666201616083V: http://lattes.cnpq.br/5553800529106007Romero, Marcio2021-12-02T15:07:47Z2021-06-25Romero, Marcio. Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais. 2021. 172 f. Tese( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2792Making a digital transformation means integrating technology into the business, which requires fundamental changes in company culture, operations, and processes. This transformation requires that processes start to be mapped and redesigned in an intelligent way, since traditional methods are based on rigid and controlled steps, while the intelligent one is based on flexibility and adaptability to strategies. In this context, finding a solution that enables the intelligent mapping and redesign of processes becomes a challenge, as traditional methods such as Business Process Management, Enterprise Architecture and Process Mining are not intended to handle different views and are focused only on process management, IT infrastructure and information discovery in event logs. Given this scenario, developing a Hybrid Architecture that brings together these methods has become an important object of study to analyze the contribution of their combination. Thus, this work aimed to develop and apply a Hybrid Architecture based on Business Process Management, Enterprise Architecture with TOGAF and Process Mining to support the Intelligent Mapping and Redesign of Organizational Processes. The methodological characterization was applied in nature, with a quantitative and exploratory approach through bibliographical and experimental research. The computational experiments were developed in four phases with ten steps: selection of companies, selection of data, computational experiments, and comparison of results. Three databases from a company operating in the financial sector, another in health and the third from an academic study were used. In the selected processes of the first two companies, the separate BPM, TOGAF and Process Mining methods were applied, and in the third only Process Mining for control. Then, the Hybrid Architecture was applied in the second company and then compared with the results of the experiments, it was confirmed that the traditional methods are not as comprehensive as the Hybrid Architecture. In this comparison, it was possible to verify that Hybrid Architecture was more effective, as the time for mapping had a 60% reduction compared to the traditional method, 50% in the number of people involved and 20% in the return time. It is concluded, therefore, that the Hybrid Architecture, in addition to being unprecedented, also contributed to the achievement of the proposed objective, allowing the mapping and intelligent redesign of organizational processes, which brought intelligence and agility, in addition to the discovery of non-perceivable knowledge with other methods.Fazer uma transformação digital significa integrar tecnologia ao negócio, o que exige mudanças fundamentais de cultura, operações e nos processos das empresas. Essa transformação necessita que os processos passem a ser mapeados e redesenhados de forma inteligente, uma vez que os métodos tradicionais se baseiam, em etapas rígidas e controladas enquanto o inteligente, se fundamenta na flexibilidade e adaptabilidade às estratégias. Neste contexto, encontrar uma solução que possibilite o mapeamento e o redesenho inteligente dos processos torna-se um desafio, pois os métodos tradicionais como Business Process Management, a Arquitetura Corporativa e a Mineração de Processos não são destinados ao manuseio de diferentes visões e tem foco apenas em gestão por processos, infraestrutura de TI e descoberta de informações em logs de eventos. Diante deste cenário, desenvolver uma Arquitetura Híbrida que reúna estes métodos tornou-se um importante objeto de estudo para se analisar a contribuição da combinação dos mesmos. Assim, este trabalho teve como objetivo desenvolver e aplicar uma Arquitetura Híbrida baseada em Business Process Management, Arquitetura Corporativa com TOGAF e Mineração de Processos para apoiar o Mapeamento e Redesenho Inteligente de Processos Organizacionais. A caracterização metodológica foi de natureza aplicada, com abordagem quantitativa e exploratória por meio de pesquisa bibliográfica e experimental. Os experimentos computacionais foram desenvolvidos em quatro fases com dez etapas: seleção das empresas, seleção dos dados, experimentos computacionais e comparação dos resultados. Foram utilizadas três bases de dados oriundas de uma empresa que atua no setor financeiro, outra na saúde e a terceira de um estudo acadêmico. Nos processos selecionados das duas primeiras empresas foram aplicados os métodos BPM, TOGAF e Mineração de Processos separados e, na terceira apenas Mineração de Processos para controle. A seguir foi aplicada a Arquitetura Híbrida na segunda empresa e então comparado com os resultados dos experimentos, foi confirmado que os métodos tradicionais não são abrangentes como a Arquitetura Híbrida. Nesta comparação foi possível verificar que Arquitetura Híbrida apresentou-se mais eficaz, pois o tempo para mapeamento teve redução de 60% em comparação ao método tradicional, 50% na quantidade de pessoas envolvidas e 20% no tempo de retorno. Conclui-se, portanto, que a Arquitetura Híbrida, contribuiu com o alcance do objetivo proposto, permitindo o mapeamento e o redesenho inteligente de processos organizacionais, o qual aportou inteligência e agilidade, além da descoberta de conhecimento não perceptível com outros métodos.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2021-12-02T15:07:47Z No. of bitstreams: 1 Marcio Romero.pdf: 7187804 bytes, checksum: b772756a651e860094979892de5b8003 (MD5)Made available in DSpace on 2021-12-02T15:07:47Z (GMT). No. of bitstreams: 1 Marcio Romero.pdf: 7187804 bytes, checksum: b772756a651e860094979892de5b8003 (MD5) Previous issue date: 2021-06-25application/pdfporUniversidade Nove de JulhoPrograma de Pós-Graduação em Informática e Gestão do ConhecimentoUNINOVEBrasilInformáticamapeamento inteligente de processosredesenho inteligente de processosmineração de processosarquitetura corporativaTOGAFBPMintelligent process mappingintelligent process redesignprocess miningenterprise architectureTOGAFBPMCIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAOArquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionaisHybrid architecture based on business process management, enterprise architecture and process mining to support the intelligent mapping and redesign of organizational processesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesis8930092515683771531600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALMarcio Romero.pdfMarcio Romero.pdfapplication/pdf7187804http://localhost:8080/tede/bitstream/tede/2792/2/Marcio+Romero.pdfb772756a651e860094979892de5b8003MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2792/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/27922021-12-02 13:07:47.174oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2021-12-02T15:07:47Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
dc.title.alternative.eng.fl_str_mv |
Hybrid architecture based on business process management, enterprise architecture and process mining to support the intelligent mapping and redesign of organizational processes |
title |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
spellingShingle |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais Romero, Marcio mapeamento inteligente de processos redesenho inteligente de processos mineração de processos arquitetura corporativa TOGAF BPM intelligent process mapping intelligent process redesign process mining enterprise architecture TOGAF BPM CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO |
title_short |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
title_full |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
title_fullStr |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
title_full_unstemmed |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
title_sort |
Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais |
author |
Romero, Marcio |
author_facet |
Romero, Marcio |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Sassi, Renato José |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/8750334661789610 |
dc.contributor.referee1.fl_str_mv |
Sassi, Renato José |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/8750334661789610 |
dc.contributor.referee2.fl_str_mv |
Marte, Claudio Luiz |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/9517893686066259 |
dc.contributor.referee3.fl_str_mv |
Lopes, Fábio Silva |
dc.contributor.referee3Lattes.fl_str_mv |
http://lattes.cnpq.br/2302666201616083 |
dc.contributor.authorLattes.fl_str_mv |
V: http://lattes.cnpq.br/5553800529106007 |
dc.contributor.author.fl_str_mv |
Romero, Marcio |
contributor_str_mv |
Sassi, Renato José Sassi, Renato José Marte, Claudio Luiz Lopes, Fábio Silva |
dc.subject.por.fl_str_mv |
mapeamento inteligente de processos redesenho inteligente de processos mineração de processos arquitetura corporativa TOGAF BPM |
topic |
mapeamento inteligente de processos redesenho inteligente de processos mineração de processos arquitetura corporativa TOGAF BPM intelligent process mapping intelligent process redesign process mining enterprise architecture TOGAF BPM CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO |
dc.subject.eng.fl_str_mv |
intelligent process mapping intelligent process redesign process mining enterprise architecture TOGAF BPM |
dc.subject.cnpq.fl_str_mv |
CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO |
description |
Making a digital transformation means integrating technology into the business, which requires fundamental changes in company culture, operations, and processes. This transformation requires that processes start to be mapped and redesigned in an intelligent way, since traditional methods are based on rigid and controlled steps, while the intelligent one is based on flexibility and adaptability to strategies. In this context, finding a solution that enables the intelligent mapping and redesign of processes becomes a challenge, as traditional methods such as Business Process Management, Enterprise Architecture and Process Mining are not intended to handle different views and are focused only on process management, IT infrastructure and information discovery in event logs. Given this scenario, developing a Hybrid Architecture that brings together these methods has become an important object of study to analyze the contribution of their combination. Thus, this work aimed to develop and apply a Hybrid Architecture based on Business Process Management, Enterprise Architecture with TOGAF and Process Mining to support the Intelligent Mapping and Redesign of Organizational Processes. The methodological characterization was applied in nature, with a quantitative and exploratory approach through bibliographical and experimental research. The computational experiments were developed in four phases with ten steps: selection of companies, selection of data, computational experiments, and comparison of results. Three databases from a company operating in the financial sector, another in health and the third from an academic study were used. In the selected processes of the first two companies, the separate BPM, TOGAF and Process Mining methods were applied, and in the third only Process Mining for control. Then, the Hybrid Architecture was applied in the second company and then compared with the results of the experiments, it was confirmed that the traditional methods are not as comprehensive as the Hybrid Architecture. In this comparison, it was possible to verify that Hybrid Architecture was more effective, as the time for mapping had a 60% reduction compared to the traditional method, 50% in the number of people involved and 20% in the return time. It is concluded, therefore, that the Hybrid Architecture, in addition to being unprecedented, also contributed to the achievement of the proposed objective, allowing the mapping and intelligent redesign of organizational processes, which brought intelligence and agility, in addition to the discovery of non-perceivable knowledge with other methods. |
publishDate |
2021 |
dc.date.accessioned.fl_str_mv |
2021-12-02T15:07:47Z |
dc.date.issued.fl_str_mv |
2021-06-25 |
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dc.identifier.citation.fl_str_mv |
Romero, Marcio. Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais. 2021. 172 f. Tese( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2792 |
identifier_str_mv |
Romero, Marcio. Arquitetura híbrida baseada em business process management, arquitetura corporativa e mineração de processos para apoiar o mapeamento e redesenho inteligente de processos organizacionais. 2021. 172 f. Tese( Programa de Pós-Graduação em Informática e Gestão do Conhecimento) - Universidade Nove de Julho, São Paulo. |
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UNINOVE |
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Informática |
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Universidade Nove de Julho |
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