Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0

Detalhes bibliográficos
Autor(a) principal: Delecrodio, Thays Aparecida Vendramin
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da Uninove
Texto Completo: http://bibliotecatede.uninove.br/handle/tede/2925
Resumo: Since the 2010s, the health issue has received worldwide attention, therefore, many hospitals have resorted to improving processes, using methods such as the lean production system, which is called Lean Healthcare in the health area. Currently, such practices have been increased with the digitization and integration of processes, which enable the definition of what came to be called Healthcare 4.0. For these considerations, the objective of this study was to analyze problems faced by patients and providers of medical emergency service and, through the application of Lean Healthcare 4.0 principles and techniques, to propose improvements in the current conditions of the care flow of an Emergency Room. To this end, field research was carried out using the Delphi Method to verify the applicability of the theoretical flow of assistance developed to real-world situations. It is hoped that this research will contribute theoretically, practically and conceptually to future studies on Lean Healthcare 4.0.
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spelling Lucato, Wagner CezarLucato, Wagner CezarCosta, IvanirOliveira Neto, Geraldo Cardoso dehttp://lattes.cnpq.br/3543760625384251Delecrodio, Thays Aparecida Vendramin2022-05-10T14:26:05Z2021-12-08Delecrodio, Thays Aparecida Vendramin. Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0. 2021. 78 f. Dissertação( Programa de Pós-Graduação de Mestrado e Doutorado em Engenharia de Produção) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2925Since the 2010s, the health issue has received worldwide attention, therefore, many hospitals have resorted to improving processes, using methods such as the lean production system, which is called Lean Healthcare in the health area. Currently, such practices have been increased with the digitization and integration of processes, which enable the definition of what came to be called Healthcare 4.0. For these considerations, the objective of this study was to analyze problems faced by patients and providers of medical emergency service and, through the application of Lean Healthcare 4.0 principles and techniques, to propose improvements in the current conditions of the care flow of an Emergency Room. To this end, field research was carried out using the Delphi Method to verify the applicability of the theoretical flow of assistance developed to real-world situations. It is hoped that this research will contribute theoretically, practically and conceptually to future studies on Lean Healthcare 4.0.Desde a década de 2010, o assunto saúde vem recebendo grande atenção mundial, portanto, muitos hospitais têm recorrido à melhoria de processos, utilizando métodos como o sistema enxuto de produção, que recebe a denominação de Lean Healthcare na área da saúde. Atualmente, tais práticas têm sido incrementadas com a digitalização e integração dos processos, que possibilitam a definição do que se passou a designar como Healthcare 4.0. Por tais considerações, foi objetivo deste trabalho analisar problemas enfrentados pelos pacientes e prestadores de um serviço de emergências médicas e, por meio da aplicação dos princípios e técnicas do Lean Healthcare 4.0, propor melhorias nas condições atuais dos fluxos de atendimento de um Pronto-Socorro. Para tal fim, foi realizada uma pesquisa de campo aplicando o Método Delphi para verificar a aplicabilidade do fluxo teórico de atendimento desenvolvido às situações do mundo real. Espera-se, com esta pesquisa, contribuir de maneira teórica, prática e conceitual para futuros estudos sobre o Lean Healthcare 4.0.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2022-05-10T14:26:05Z No. of bitstreams: 1 Thays Aparecida Vendramin Delecrodio.pdf: 1304177 bytes, checksum: 37176ff599273298902ddfe39857ad23 (MD5)Made available in DSpace on 2022-05-10T14:26:05Z (GMT). No. of bitstreams: 1 Thays Aparecida Vendramin Delecrodio.pdf: 1304177 bytes, checksum: 37176ff599273298902ddfe39857ad23 (MD5) Previous issue date: 2021-12-08application/pdfporUniversidade Nove de JulhoPrograma de Pós-Graduação de Mestrado e Doutorado em Engenharia de ProduçãoUNINOVEBrasilEngenharialean healthcareindústria 4.0melhoria de processostecnologias 4.0lean healthcareindustry 4.0processes improvementtechnologies 4.0ENGENHARIAS::ENGENHARIA DE PRODUCAOProposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0Proposal for improvement in an emergency unit service process using the lean healthcare 4.0 approachinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis2551182063231974631600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALThays Aparecida Vendramin Delecrodio.pdfThays Aparecida Vendramin Delecrodio.pdfapplication/pdf1304177http://localhost:8080/tede/bitstream/tede/2925/2/Thays+Aparecida+Vendramin+Delecrodio.pdf37176ff599273298902ddfe39857ad23MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2925/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/29252022-05-10 11:26:05.674oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2022-05-10T14:26:05Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false
dc.title.por.fl_str_mv Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
dc.title.alternative.eng.fl_str_mv Proposal for improvement in an emergency unit service process using the lean healthcare 4.0 approach
title Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
spellingShingle Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
Delecrodio, Thays Aparecida Vendramin
lean healthcare
indústria 4.0
melhoria de processos
tecnologias 4.0
lean healthcare
industry 4.0
processes improvement
technologies 4.0
ENGENHARIAS::ENGENHARIA DE PRODUCAO
title_short Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
title_full Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
title_fullStr Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
title_full_unstemmed Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
title_sort Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0
author Delecrodio, Thays Aparecida Vendramin
author_facet Delecrodio, Thays Aparecida Vendramin
author_role author
dc.contributor.advisor1.fl_str_mv Lucato, Wagner Cezar
dc.contributor.referee1.fl_str_mv Lucato, Wagner Cezar
dc.contributor.referee2.fl_str_mv Costa, Ivanir
dc.contributor.referee3.fl_str_mv Oliveira Neto, Geraldo Cardoso de
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/3543760625384251
dc.contributor.author.fl_str_mv Delecrodio, Thays Aparecida Vendramin
contributor_str_mv Lucato, Wagner Cezar
Lucato, Wagner Cezar
Costa, Ivanir
Oliveira Neto, Geraldo Cardoso de
dc.subject.por.fl_str_mv lean healthcare
indústria 4.0
melhoria de processos
tecnologias 4.0
topic lean healthcare
indústria 4.0
melhoria de processos
tecnologias 4.0
lean healthcare
industry 4.0
processes improvement
technologies 4.0
ENGENHARIAS::ENGENHARIA DE PRODUCAO
dc.subject.eng.fl_str_mv lean healthcare
industry 4.0
processes improvement
technologies 4.0
dc.subject.cnpq.fl_str_mv ENGENHARIAS::ENGENHARIA DE PRODUCAO
description Since the 2010s, the health issue has received worldwide attention, therefore, many hospitals have resorted to improving processes, using methods such as the lean production system, which is called Lean Healthcare in the health area. Currently, such practices have been increased with the digitization and integration of processes, which enable the definition of what came to be called Healthcare 4.0. For these considerations, the objective of this study was to analyze problems faced by patients and providers of medical emergency service and, through the application of Lean Healthcare 4.0 principles and techniques, to propose improvements in the current conditions of the care flow of an Emergency Room. To this end, field research was carried out using the Delphi Method to verify the applicability of the theoretical flow of assistance developed to real-world situations. It is hoped that this research will contribute theoretically, practically and conceptually to future studies on Lean Healthcare 4.0.
publishDate 2021
dc.date.issued.fl_str_mv 2021-12-08
dc.date.accessioned.fl_str_mv 2022-05-10T14:26:05Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
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status_str publishedVersion
dc.identifier.citation.fl_str_mv Delecrodio, Thays Aparecida Vendramin. Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0. 2021. 78 f. Dissertação( Programa de Pós-Graduação de Mestrado e Doutorado em Engenharia de Produção) - Universidade Nove de Julho, São Paulo.
dc.identifier.uri.fl_str_mv http://bibliotecatede.uninove.br/handle/tede/2925
identifier_str_mv Delecrodio, Thays Aparecida Vendramin. Proposta de melhoria em um processo de pronto atendimento utilizando a abordagem lean healthcare 4.0. 2021. 78 f. Dissertação( Programa de Pós-Graduação de Mestrado e Doutorado em Engenharia de Produção) - Universidade Nove de Julho, São Paulo.
url http://bibliotecatede.uninove.br/handle/tede/2925
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dc.publisher.department.fl_str_mv Engenharia
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