A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I.
Autor(a) principal: | |
---|---|
Data de Publicação: | 2006 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/tede/handle/tede/608 |
Resumo: | The Information Technology (IT) has an important function in the communication and in competencies generation in the organizations, however, the simple use of the IT is not a competitive differential anymore, the differential is the way as the organizations use it. It is necessary to use it by strategic ways to generate value to the business. Another subject that is much discussed in academic researches, and each time more used by the companies, is the outsourcing of IT resources, more specifically, information systems outsourcing. As main objective, this study proposes to verify the influence that the outsourcing strategy of information systems has on the alignment between the business strategy and IT strategy. The research method used is the case study, being the data collection carried through the analysis of documents and interviews with directors of business and IT areas, based in the models of alignment between business and IT strategy and the theories related with the information systems outsourcing identified in literature. The Alfa Financial Conglomerate was chosen for the accomplishment of the field research, for filling the criteria of selection of organizations for this research, therefore it presents solid experience in IT outsourcing processes. The outsourcing experience is common to the entire financial conglomerate, due to the fact that the IT administration is common to all companies of the group. It is verified for the presented data, adherence to the models of Luftman (2000) and Reich and Benbasat (2000) and is concluded that the Alfa Financial Conglomerate presents high level of strategic alignment between business and IT, not being in its totality an optimized process, however, walking for such classification. Moreover, the influence that the outsourcing strategy of information systems exerts on the alignment is more strongly identified in the application of the model of Luftman (2000). As conclusion have been proposed bases for a model of alignment between business and IT strategy that complain the junction of the variants identified by Luftman (2000) and Reich and Benbasat (2000) for such use, giving emphasis to the ones that makes possible to identify the influence of the information systems outsourcing in the alignment. As theoretical contribution, it is believed that the realized research has allowed not only the test of the models, but also qualitative advances that can support new proposals and research of bigger amplitude and refinement with the inclusion of a new variable: the information systems outsourcing. In terms of practical contributions, is expected that this research has collaborated validating and stimulating the use of a tool for the taking of decisions regarding the information systems outsourcing, in such way that this decision does not harm and, been preferentially used in benefit of the alignment between the business and IT strategy. |
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Bruno, Marcos Alberto CastelhanoCPF:67497136887http://lattes.cnpq.br/3272513204047536Rodrigues, Leonel CezarCPF:15388646904http://lattes.cnpq.br/9075295558587388Polo, Edison FernandesCPF:00000000000http://lattes.cnpq.br/9186452325574766CPF:28826200807http://lattes.cnpq.br/9701118060172379Gon??alves, Andr??a de Paiva2015-04-08T15:34:54Z2008-11-192006-12-15GON??ALVES, Andr??a de Paiva. A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I.. 2006. 132 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2006.http://bibliotecatede.uninove.br/tede/handle/tede/608The Information Technology (IT) has an important function in the communication and in competencies generation in the organizations, however, the simple use of the IT is not a competitive differential anymore, the differential is the way as the organizations use it. It is necessary to use it by strategic ways to generate value to the business. Another subject that is much discussed in academic researches, and each time more used by the companies, is the outsourcing of IT resources, more specifically, information systems outsourcing. As main objective, this study proposes to verify the influence that the outsourcing strategy of information systems has on the alignment between the business strategy and IT strategy. The research method used is the case study, being the data collection carried through the analysis of documents and interviews with directors of business and IT areas, based in the models of alignment between business and IT strategy and the theories related with the information systems outsourcing identified in literature. The Alfa Financial Conglomerate was chosen for the accomplishment of the field research, for filling the criteria of selection of organizations for this research, therefore it presents solid experience in IT outsourcing processes. The outsourcing experience is common to the entire financial conglomerate, due to the fact that the IT administration is common to all companies of the group. It is verified for the presented data, adherence to the models of Luftman (2000) and Reich and Benbasat (2000) and is concluded that the Alfa Financial Conglomerate presents high level of strategic alignment between business and IT, not being in its totality an optimized process, however, walking for such classification. Moreover, the influence that the outsourcing strategy of information systems exerts on the alignment is more strongly identified in the application of the model of Luftman (2000). As conclusion have been proposed bases for a model of alignment between business and IT strategy that complain the junction of the variants identified by Luftman (2000) and Reich and Benbasat (2000) for such use, giving emphasis to the ones that makes possible to identify the influence of the information systems outsourcing in the alignment. As theoretical contribution, it is believed that the realized research has allowed not only the test of the models, but also qualitative advances that can support new proposals and research of bigger amplitude and refinement with the inclusion of a new variable: the information systems outsourcing. In terms of practical contributions, is expected that this research has collaborated validating and stimulating the use of a tool for the taking of decisions regarding the information systems outsourcing, in such way that this decision does not harm and, been preferentially used in benefit of the alignment between the business and IT strategy.A Tecnologia de Informa????o (TI) tem papel importante na comunica????o e na gera????o de compet??ncias nas organiza????es, por??m, o simples uso da tecnologia de informa????o n??o ?? mais um diferencial competitivo, o diferencial fica por conta do modo como as organiza????es a empregam. ?? preciso us??-la de forma estrat??gica para gerar valor ao neg??cio. Outro tema bastante abordado nas pesquisas acad??micas, e cada vez mais utilizado pelas empresas, ?? a terceiriza????o de recursos de TI, mas especificamente os sistemas de informa????o. Como principal objetivo, este estudo se prop??s a verificar a influ??ncia que a estrat??gia de terceiriza????o de sistemas de informa????o tem sobre o alinhamento entre estrat??gia de neg??cios e de TI. O m??todo de pesquisa utilizado ?? o estudo de caso, sendo a coleta de dados realizada por meio de an??lise de documentos e entrevistas com diretores das ??reas de neg??cio e TI baseadas nos modelos de alinhamento entre estrat??gia de neg??cios e de TI e teorias relacionadas com a terceiriza????o de sistemas de informa????o identificados na literatura. O Conglomerado Financeiro Alfa foi escolhido para a realiza????o da pesquisa de campo, por preencher os crit??rios de sele????o de organiza????es para esta pesquisa, pois apresenta s??lida experi??ncia com processos de terceiriza????o de TI. A experi??ncia de terceiriza????o ?? comum a todo o conglomerado financeiro, pois a administra????o de TI ?? comum a todas as empresas do grupo. Verifica-se pelos dados apresentados, ader??ncia aos modelos de Luftman (2000) e Reich e Benbasat (2000) e conclui-se que o Conglomerado Financeiro Alfa apresenta alto n??vel de alinhamento estrat??gico entre neg??cios e TI n??o sendo ainda em sua totalidade um processo otimizado, por??m, caminhando para tal classifica????o. Al??m disso, a influ??ncia que a estrat??gia de terceiriza????o de sistemas de informa????o exerce sobre o alinhamento ?? identificada mais fortemente na aplica????o do modelo de Luftman (2000). Como conclus??o foram propostas bases para um modelo de alinhamento entre estrat??gia de neg??cios e TI que contemplam a jun????o das vari??veis identificadas por Luftman (2000) e Reich e Benbasat (2000) para tal fim, destacando as que possibilitam identificar a influ??ncia da terceiriza????o de sistemas de informa????o no alinhamento. Como contribui????o te??rica, acredita-se que a pesquisa realizada permitiu n??o somente o teste dos modelos como tamb??m avan??os qualitativos que se prestam a alicer??ar novas proposi????es e pesquisas de maior amplitude e refinamento com a inclus??o de uma nova vari??vel: a terceiriza????o de sistemas de informa????o. Em termos de contribui????es pr??ticas, espera-se que esta pesquisa tenha colaborado validando e estimulando o uso de uma ferramenta para a tomada de decis??es a respeito da terceiriza????o de sistemas de informa????o de forma que tal decis??o n??o prejudique e, preferencialmente seja usada em favor do alinhamento entre estrat??gia de neg??cios e de TI.Made available in DSpace on 2015-04-08T15:34:54Z (GMT). No. of bitstreams: 1 B_Andrea Paiva.pdf: 453869 bytes, checksum: ac1632b2df117e5509b3cf3be9b84281 (MD5) Previous issue date: 2006-12-15application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUninoveBRAdministra????oestrat??gia de neg??ciosestrat??gia de TIalinhamento estrat??gico entre neg??cios e TIestrat??gia de terceiriza????o de sistemas de informa????oconglomerado Alfabusiness strategyIT strategystrategic alignment between business and IToutsourcing strategy of information systemsAlfa conglomerateCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOA influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I.info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALB_Andrea Paiva.pdfapplication/pdf453869http://localhost:8080/tede/bitstream/tede/608/1/B_Andrea+Paiva.pdfac1632b2df117e5509b3cf3be9b84281MD51tede/6082017-06-07 17:35:24.895oai:localhost:tede/608Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2017-06-07T20:35:24Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
title |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
spellingShingle |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. Gon??alves, Andr??a de Paiva estrat??gia de neg??cios estrat??gia de TI alinhamento estrat??gico entre neg??cios e TI estrat??gia de terceiriza????o de sistemas de informa????o conglomerado Alfa business strategy IT strategy strategic alignment between business and IT outsourcing strategy of information systems Alfa conglomerate CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
title_full |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
title_fullStr |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
title_full_unstemmed |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
title_sort |
A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I. |
author |
Gon??alves, Andr??a de Paiva |
author_facet |
Gon??alves, Andr??a de Paiva |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Bruno, Marcos Alberto Castelhano |
dc.contributor.advisor1ID.fl_str_mv |
CPF:67497136887 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/3272513204047536 |
dc.contributor.referee1.fl_str_mv |
Rodrigues, Leonel Cezar |
dc.contributor.referee1ID.fl_str_mv |
CPF:15388646904 |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/9075295558587388 |
dc.contributor.referee2.fl_str_mv |
Polo, Edison Fernandes |
dc.contributor.referee2ID.fl_str_mv |
CPF:00000000000 |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/9186452325574766 |
dc.contributor.authorID.fl_str_mv |
CPF:28826200807 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/9701118060172379 |
dc.contributor.author.fl_str_mv |
Gon??alves, Andr??a de Paiva |
contributor_str_mv |
Bruno, Marcos Alberto Castelhano Rodrigues, Leonel Cezar Polo, Edison Fernandes |
dc.subject.por.fl_str_mv |
estrat??gia de neg??cios estrat??gia de TI alinhamento estrat??gico entre neg??cios e TI estrat??gia de terceiriza????o de sistemas de informa????o conglomerado Alfa |
topic |
estrat??gia de neg??cios estrat??gia de TI alinhamento estrat??gico entre neg??cios e TI estrat??gia de terceiriza????o de sistemas de informa????o conglomerado Alfa business strategy IT strategy strategic alignment between business and IT outsourcing strategy of information systems Alfa conglomerate CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
business strategy IT strategy strategic alignment between business and IT outsourcing strategy of information systems Alfa conglomerate |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The Information Technology (IT) has an important function in the communication and in competencies generation in the organizations, however, the simple use of the IT is not a competitive differential anymore, the differential is the way as the organizations use it. It is necessary to use it by strategic ways to generate value to the business. Another subject that is much discussed in academic researches, and each time more used by the companies, is the outsourcing of IT resources, more specifically, information systems outsourcing. As main objective, this study proposes to verify the influence that the outsourcing strategy of information systems has on the alignment between the business strategy and IT strategy. The research method used is the case study, being the data collection carried through the analysis of documents and interviews with directors of business and IT areas, based in the models of alignment between business and IT strategy and the theories related with the information systems outsourcing identified in literature. The Alfa Financial Conglomerate was chosen for the accomplishment of the field research, for filling the criteria of selection of organizations for this research, therefore it presents solid experience in IT outsourcing processes. The outsourcing experience is common to the entire financial conglomerate, due to the fact that the IT administration is common to all companies of the group. It is verified for the presented data, adherence to the models of Luftman (2000) and Reich and Benbasat (2000) and is concluded that the Alfa Financial Conglomerate presents high level of strategic alignment between business and IT, not being in its totality an optimized process, however, walking for such classification. Moreover, the influence that the outsourcing strategy of information systems exerts on the alignment is more strongly identified in the application of the model of Luftman (2000). As conclusion have been proposed bases for a model of alignment between business and IT strategy that complain the junction of the variants identified by Luftman (2000) and Reich and Benbasat (2000) for such use, giving emphasis to the ones that makes possible to identify the influence of the information systems outsourcing in the alignment. As theoretical contribution, it is believed that the realized research has allowed not only the test of the models, but also qualitative advances that can support new proposals and research of bigger amplitude and refinement with the inclusion of a new variable: the information systems outsourcing. In terms of practical contributions, is expected that this research has collaborated validating and stimulating the use of a tool for the taking of decisions regarding the information systems outsourcing, in such way that this decision does not harm and, been preferentially used in benefit of the alignment between the business and IT strategy. |
publishDate |
2006 |
dc.date.issued.fl_str_mv |
2006-12-15 |
dc.date.available.fl_str_mv |
2008-11-19 |
dc.date.accessioned.fl_str_mv |
2015-04-08T15:34:54Z |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
GON??ALVES, Andr??a de Paiva. A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I.. 2006. 132 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2006. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/tede/handle/tede/608 |
identifier_str_mv |
GON??ALVES, Andr??a de Paiva. A influ??ncia da estrat??gia de terceiriza????o de sistemas de informa????o no alinhamento entre estrat??gia de neg??cios de T.I.. 2006. 132 f. Disserta????o (Mestrado em Administra????o) - Universidade Nove de Julho, S??o Paulo, 2006. |
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http://bibliotecatede.uninove.br/tede/handle/tede/608 |
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8024035432632778221 |
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Universidade Nove de Julho |
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Programa de P??s-Gradua????o em Administra????o |
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Uninove |
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BR |
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Administra????o |
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Universidade Nove de Julho |
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