Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | https://bibliotecatede.uninove.br/handle/tede/978 |
Resumo: | Quality management in the thermal treatment services sector Brazil is not scientifically known. However there are indications that several quality problems occur in this segment due to a systematic quality management ineffective. The final steel quality to produce tools depends on the adequate heat treatment. The most failures occur in the properties due to the fact a treatment incorrect and inefficient heat. In this context, the present study is proposed to assess the quality management treatment in business heat from industrial tools to after comparing the surveyed companies establish a benchmarking analysis comparing with the company sector model. This current study intends to use unstructured interviews in business macro and sector analysis segment. In methodological terms the nature of the proposed research work will be characterized by literature review and case study. In order to get information about how quality management in the thermal treatment of industrial tools company, has developed a qualitative research exploratory. With the results obtained from the interviews will be made a comparison between the surveyed companies and a benchmarking analysis will be established. |
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Santana, José Carlos Curvelohttp://lattes.cnpq.br/0408226658529368Mesquita, Rafael Agnellihttp://lattes.cnpq.br/2634002222031973Helleno, André Luishttp://lattes.cnpq.br/7064793849391367Calarge, Felipe Araujohttp://lattes.cnpq.br/909369508159759928302152811http://lattes.cnpq.br/2451781604363770Moraes, Priscilla Aparecida Vieira de2015-05-05T14:14:41Z2014-01-28https://bibliotecatede.uninove.br/handle/tede/978Quality management in the thermal treatment services sector Brazil is not scientifically known. However there are indications that several quality problems occur in this segment due to a systematic quality management ineffective. The final steel quality to produce tools depends on the adequate heat treatment. The most failures occur in the properties due to the fact a treatment incorrect and inefficient heat. In this context, the present study is proposed to assess the quality management treatment in business heat from industrial tools to after comparing the surveyed companies establish a benchmarking analysis comparing with the company sector model. This current study intends to use unstructured interviews in business macro and sector analysis segment. In methodological terms the nature of the proposed research work will be characterized by literature review and case study. In order to get information about how quality management in the thermal treatment of industrial tools company, has developed a qualitative research exploratory. With the results obtained from the interviews will be made a comparison between the surveyed companies and a benchmarking analysis will be established.A gestão da qualidade, no setor de serviços de tratamento térmico de moldes e matrizes no Brasil, não é cientificamente conhecida, mas há indícios de que vários problemas relacionados à esta questão ocorrem neste segmento, devido a uma sistemática de gestão da qualidade ineficaz. A qualidade final do aço para produzir ferramentas,moldes e matrizes depende de um tratamento térmico correto,pois a maioria das falhas nas propriedades é causada devido ao uso incorreto e ineficiente deste tratamento. Neste contexto, o presente estudo avaliou o uso da gestão da qualidade em empresas de tratamento térmico de moldes e matrizes, por meio de entrevistas não estrutura das e as comparou com o intuito de estabelecer uma análise de benchmarking contrastando com a empresa modelo do setor. Em termos metodológicos, a natureza da pesquisa do trabalho proposto foi caracterizada por meio da revisão bibliográfica e do estudo de caso e para se obter informações sobre a utilização da gestão da qualidade nas empresas de tratamento térmico de moldes e matrizes, desenvolveu-se uma pesquisa qualitativa do tipo exploratória. Com os resultados obtidos nas entrevistas foi realizado um comparativo entre as empresas pesquisadas e estabelecida uma análise de benchmarking.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-05-05T14:14:41Z No. of bitstreams: 1 Priscilla Aparecida Vieira de Moraes.pdf: 830845 bytes, checksum: 21f5861001691c3d355d3b40e7275275 (MD5)Made available in DSpace on 2015-05-05T14:14:41Z (GMT). No. of bitstreams: 1 Priscilla Aparecida Vieira de Moraes.pdf: 830845 bytes, checksum: 21f5861001691c3d355d3b40e7275275 (MD5) Previous issue date: 2014-01-28application/pdfporUniversidade Nove de JulhoPrograma de Pós-Graduação de Mestrado e Doutorado em Engenharia de ProduçãoUninoveBrasilEngenhariatratamento térmicomoldes e matrizesgestão da qualidadebenchmarkingheat treatmentdies and moldquality managementbenchmarkingENGENHARIAS::ENGENHARIA DE PRODUCAOUm diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis2551182063231974631600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALPriscilla Aparecida Vieira de Moraes.pdfPriscilla Aparecida Vieira de Moraes.pdfapplication/pdf830845http://localhost:8080/tede/bitstream/tede/978/2/Priscilla+Aparecida+Vieira+de+Moraes.pdf21f5861001691c3d355d3b40e7275275MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/978/1/license.txta29ee53e1b3208ad99592263fc80192aMD51tede/9782021-10-08 17:15:56.152oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2021-10-08T20:15:56Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
title |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
spellingShingle |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes Moraes, Priscilla Aparecida Vieira de tratamento térmico moldes e matrizes gestão da qualidade benchmarking heat treatment dies and mold quality management benchmarking ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
title_full |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
title_fullStr |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
title_full_unstemmed |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
title_sort |
Um diagnóstico da qualidade nas empresas de tratamento térmico de moldes e matrizes |
author |
Moraes, Priscilla Aparecida Vieira de |
author_facet |
Moraes, Priscilla Aparecida Vieira de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Santana, José Carlos Curvelo |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/0408226658529368 |
dc.contributor.advisor-co1.fl_str_mv |
Mesquita, Rafael Agnelli |
dc.contributor.advisor-co1Lattes.fl_str_mv |
http://lattes.cnpq.br/2634002222031973 |
dc.contributor.referee1.fl_str_mv |
Helleno, André Luis |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/7064793849391367 |
dc.contributor.referee2.fl_str_mv |
Calarge, Felipe Araujo |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/9093695081597599 |
dc.contributor.authorID.fl_str_mv |
28302152811 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/2451781604363770 |
dc.contributor.author.fl_str_mv |
Moraes, Priscilla Aparecida Vieira de |
contributor_str_mv |
Santana, José Carlos Curvelo Mesquita, Rafael Agnelli Helleno, André Luis Calarge, Felipe Araujo |
dc.subject.por.fl_str_mv |
tratamento térmico moldes e matrizes gestão da qualidade benchmarking |
topic |
tratamento térmico moldes e matrizes gestão da qualidade benchmarking heat treatment dies and mold quality management benchmarking ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
heat treatment dies and mold quality management benchmarking |
dc.subject.cnpq.fl_str_mv |
ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
Quality management in the thermal treatment services sector Brazil is not scientifically known. However there are indications that several quality problems occur in this segment due to a systematic quality management ineffective. The final steel quality to produce tools depends on the adequate heat treatment. The most failures occur in the properties due to the fact a treatment incorrect and inefficient heat. In this context, the present study is proposed to assess the quality management treatment in business heat from industrial tools to after comparing the surveyed companies establish a benchmarking analysis comparing with the company sector model. This current study intends to use unstructured interviews in business macro and sector analysis segment. In methodological terms the nature of the proposed research work will be characterized by literature review and case study. In order to get information about how quality management in the thermal treatment of industrial tools company, has developed a qualitative research exploratory. With the results obtained from the interviews will be made a comparison between the surveyed companies and a benchmarking analysis will be established. |
publishDate |
2014 |
dc.date.issued.fl_str_mv |
2014-01-28 |
dc.date.accessioned.fl_str_mv |
2015-05-05T14:14:41Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bibliotecatede.uninove.br/handle/tede/978 |
url |
https://bibliotecatede.uninove.br/handle/tede/978 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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2551182063231974631 |
dc.relation.confidence.fl_str_mv |
600 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação de Mestrado e Doutorado em Engenharia de Produção |
dc.publisher.initials.fl_str_mv |
Uninove |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Engenharia |
publisher.none.fl_str_mv |
Universidade Nove de Julho |
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